Me Fitness Ctr

To whom It may concern, We have provided proof of the contract which states the requirement of day's noticeIt also statesthat upon the completed month agreement the contract will auto renewMr [redacted] Is wanting themonths after the contract endedWe have provided the communications of both parties Neither party has proof that a request was ever submitted prior to the October of this yearWe haveout of kindness refunded two months of the three *** [redacted] is complaining about on November (see attached) I would like to point out that our client is [redacted] not *** [redacted] s email to us datedthe 21st of October provides the request to cancelI make concessions daily for parties In need and feelour client who is actually [redacted] has been more than satisfiedWe met them in the middle feel thismatter is resolved [redacted] 's signature Is provided on the attached agreementKristi S [redacted] ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Complaint: [redacted] I am rejecting this response because: My complaint is that there were multiple communications with the business to cancel the membership. First to cancel the contract due to health issues which they would not honor. The manager makes a note of this occurring. After they would not honor this request we made it known we would like to terminate as soon as contract was up. She documents that there was communication here with emails as well as phone calls. The only way to cancel we were told is by writing so that is what we did. Of course this leaves no proof. I do not believe we should be held accountable for them misplacing/losing paperwork. The contract ended in June and we were charged through October. The termination request did not come out of the blue as there are multiple documented requests for this to occur. Because of this I believe we should be refunded the months we were charged after the original contract ran its course in June.Sincerely, [redacted] ***

November 10, Dear ***, In response to our customer's husbands complaintI would first like to say that we have almost members andhave a very simplified set of policies with regard to to membership suspensions and cancellationsWe allow ourmembers to suspend their accounts which the ***'s had done May 29, and even end contract early formedical reasonsWe simply ask that the member provide the Information to us via the enclosed forms and withsufficient noticeOur contract with [redacted] for cancellation is days written notice, We provided the appropriatepaporwork to her via email on 10/07/Had we have received the paperwork back we would have terminatedthe contract early as stated In the email back to her We did not hear anything from her again until October 14, at which point we re-sent the paperwork via [redacted] **and expedited the cancellation 10/20/On 10/21/ [redacted] emaiied us about a refund for months that wereoutside of her month agreement We simply did NOT receive the cancel request previously and feel that thedenial of refund was within our rights ***, her husband, [redacted] contacted us to dispute the feesHe posted a negative review on yelp and posted thiscomplaint to you at the Revdex.com We are a locally owned business with relatively small staffing which allows us to keep our prices lowIt isimperative to have consistency in paperwork and policies In order to pass on those competitive pricing options toour members and provide the quality services we offer to our customersWe also understand that life sometimescreates challenges for families and felt compelled to meet the ***'s In the middle offering a refund of monthsdues which was processed on Nov 5, I hope you see we have made the effort to solve the issue here even though wa were not provided the appropriatepaperwork until ~fter tho factThe claim of $Is erroneous ~swell as you can see the membership dues are$per month and in the email dilled Nov 3, [redacted] is refers to extra monthsWe do consider this matterclosed and wish the ***'s well I have also provided the email communications and the processed suspension and cancellation forms betweenLou ron who was our client as well as her husbond who was not our client in hopes that you will see we have donemore than would be necessary to settle this matter Sincerely,Kristi S [redacted] General Manager >>>>>>>>>>>>>.Please see attached additional documents

To whom it may concern,
Our facility has a very simple process of terminating memberships which is providing a cancellation request days prior to the next billing cycle,
*** did call reading cancellation and was provided the form to cancel via emailThis form was never returned to
us for processingWe do not do any changes to contract agreements vie verbal communication
*** opted instead to charge back on the dues instead of providing required request formOnce the claim for charge back was denied they then decided to contact the Revdex.com
I have attached the email communication between Me Fitness staff and ***, her contract stating the procedure and the document we provided to her on Sept 7th for her signature that she failed to send back to us and a copy of the returned funds to our account after the merchant account processing evaluated the claim
We cannot take verbal request to alter members accounts for this reasonWe store all documentation in the member's files and do not have a full time processing department so that we can keep cost low and provide consistent service to our member

November 10, 2015
Dear [redacted],
In response to our customer's husbands complaint. I would first like to say that we have almost 1900 members andhave a very simplified set of policies with regard to to membership suspensions and cancellations. We allow ourmembers to suspend their accounts which...

the [redacted]'s had done May 29, 2014 and even end contract early formedical reasons. We simply ask that the member provide the Information to us via the enclosed forms and withsufficient notice. Our contract with [redacted] for cancellation is 30 days written notice, We provided the appropriatepaporwork to her via email on 10/07/2014. Had we have received the paperwork back we would have terminatedthe contract early as stated In the email back to her.
We did not hear anything from her again until October 14, 2015 at which point we re-sent the paperwork via [redacted]and expedited the cancellation 10/20/2015. On 10/21/15 [redacted] emaiied us about a refund for months that wereoutside of her 12 month agreement We simply did NOT receive the cancel request previously and feel that thedenial of refund was within our rights.
[redacted], her husband, [redacted] contacted us to dispute the fees. He posted a negative review on yelp and posted thiscomplaint to you at the Revdex.com.
We are a locally owned business with relatively small staffing which allows us to keep our prices low. It isimperative to have consistency in paperwork and policies In order to pass on those competitive pricing options toour members and provide the quality services we offer to our customers. We also understand that life sometimescreates challenges for families and felt compelled to meet the [redacted]'s In the middle offering a refund of 2 monthsdues which was processed on Nov 5, 2015.
I hope you see we have made the effort to solve the issue here even though wa were not provided the appropriatepaperwork until ~fter tho fact. The claim of $200.00 Is erroneous ~swell as you can see the membership dues are$40.00 per month and in the email dilled Nov 3, 2015 [redacted] is refers to 4 extra months. We do consider this matterclosed and wish the [redacted]'s well.
I have also provided the email communications and the processed suspension and cancellation forms betweenLou ron who was our client as well as her husbond who was not our client in hopes that you will see we have donemore than would be necessary to settle this matter.
Sincerely,Kristi S[redacted]General Manager
 
 
>>>>>>>>>>>>>.Please see attached additional documents<<<<<<<<<<<<<<<<<<...⇄

Complaint: [redacted]I am rejecting this response because:
My complaint is that there were multiple communications with the business to cancel the membership.  First to cancel the contract due to health issues which they would not honor.  The manager makes a note of this occurring.  After they would not honor this request we made it known we would like to terminate as soon as contract was up.  She documents that there was communication here with emails as well as phone calls.  The only way to cancel we were told is by writing so that is what we did.  Of course this leaves no proof.  I do not believe we should be held accountable for them misplacing/losing paperwork.  The contract ended in June and we were charged through October.  The termination request did not come out of the blue as there are multiple documented requests for this to occur.  Because of this I believe we should be refunded the months we were charged after the original contract ran its course in June.Sincerely,[redacted]

To whom It may concern,
We have provided proof of the contract which states the requirement of 30 day's notice. It also statesthat upon the completed 12 month agreement the contract will auto renew. Mr. [redacted] Is wanting themonths after the contract ended. We have provided the communications of both parties.
Neither party has proof that a request was ever submitted prior to the October of this year. We haveout of kindness refunded two months of the three [redacted] is complaining about on November
2015 (see attached) I would like to point out that our client is [redacted] not [redacted]s email to us datedthe 21st of October provides the request to cancel. I make concessions daily for parties In need and feelour client who is actually [redacted] has been more than satisfied. We met them in the middle feel thismatter is resolved.
[redacted]'s signature Is provided on the attached agreement. Kristi S[redacted]
 
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]