July 24, Dear [redacted] ***,M.EFlow has had a service agreement and done inspections twice a year on the Downs two HVAC systems since 4/13/10.When our technician did the Spring inspection on 7/1/14, he found that the heat pump system had two leaks at the indoor coilDue to the age of the equipment, he recommended replacing the entire systemWhen our technician did the Fall inspection on 10/25/13, the Freon level was correct in the system and it was operating properlyOn our inspection on 10/7/10, the system was one pound low on FreonWe put in one pound of Freon and recommended to do a leak search to determine the source of the leak, but the Downs declined to have that procedure doneI have enclosed copies of the inspectionsIt would be impossible to tell when the system starting leaking, but it was low on Freon on 10/7/10, We do not know what “board” she is referring to, but the system was operating properly on 10/25/and we did not find a burnt “board” on our inspection of 7/1/Also, we do not know how someone could determine when a “board” was burnt.We have agreed to refund the Downs one half of their contract for both systems that covered 4/13/to 4/12/due to the fact that the second inspection will not be doneOn 7/16/14, we issued check number [redacted] for $to [redacted] ***.In our opinion, this dispute is resolved.If you have any questions, please contact me at [redacted] or [redacted] .Sincerely,Dan R Operations Manager
As part of the installation contract, the customer was due two inspections after the year installation anniversary Our procedures were not followed when her calls to arrange the first appointment were directed to voice mail rather than scheduled The appropriate management personnel are reviewing proper call handling procedures with staff In the meantime, the customer has been contacted and her first system inspection is scheduled for the first week in June We appreciate that this was brought to our attention and the opportunity to correct the situation
From: Charlotte A [redacted] < [redacted] @meflow.com>Date: Tue, May 19, at 7:AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: [email protected] Revdex.com, I received this complaint for Dan R [redacted] (who was your contact) as MrR [redacted] has passed awayI called and spoke with the customer and he explained he had been leaving messages on the personal email of a salesman who no longer is with usI told the customer we would be happy to provide the promised filters and I also told him we would give him a free one year service agreement for his troublesWe then attempted to book a service call so we could take him the filters and install them for himThe customer only has to call us back and set up the service call at a time that is convenient to himI also made sure the customer has correct contact information for ME FlowPlease let me know if you need any further informationCharlotte A***ControllerM.EFlow, Inc.Heating - Cooling – PlumbingDirect Line: ###-###-#### [redacted] @meflow.comLike us on [redacted] !Check out our reviews hereFamily owned and operated since 1951—You can trust your home comfort when you go with “The Flow!”
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] Technician statements: "No we don't do wiring, you need an electrician for that." and "No we don't do trenching" and "No, the wires are fine, that is direct burial cable" - All Lies I am rejecting this response because: The story line they are providing is incorrecct Please have someone explain to me how you can install a well head pump and say we don't wire it to the houseHow could you know if it works if you don't connect it to power? In addition NOT wiring it to the house in accordance with legal coded wiring after I specifically asked them: "Isn't that supposed to be in conduit?" The technician who provided the bid for the initial work stated: "No we don't do wiring, you need an electrician for that" And now they change their tune Yes, I did cancel the job to run feet of hose and put on two clamps at a cost of $Ridiculous !!!! Cost And NO, they did not say they were coming back to install wiring to code, they were coming back to run the line from the well head to the house They didn't talk about replacing the wire to code until after I asked for relief and filed the complaint Know this, I will never call M.EFLOW to do any further work on this property, and everyone I have contact with will know not to use them either Regards, [redacted]
Dr [redacted] at Dillard Animal Hospital has been there for Fudgie (English Springer) when she had her babiesShe took excellent care of Fudge and her pupsWe have been back over the years with Tia (one of the pups) and Fudgie and have enjoyed consistently, warm and caring veterinary care Dr [redacted] even helped with searching for Tia when she ran off on me Fudgie has always been fearful of treatment, even of her flea meddropsDr***'s practical approach is perfect for Fudgie's temperament If you are looking for a vet, just call themThey really are the best
July 24, Dear [redacted] ***,M.EFlow has had a service agreement and done inspections twice a year on the Downs two HVAC systems since 4/13/10.When our technician did the Spring inspection on 7/1/14, he found that the heat pump system had two leaks at the indoor coilDue to the age of the equipment, he recommended replacing the entire systemWhen our technician did the Fall inspection on 10/25/13, the Freon level was correct in the system and it was operating properlyOn our inspection on 10/7/10, the system was one pound low on FreonWe put in one pound of Freon and recommended to do a leak search to determine the source of the leak, but the Downs declined to have that procedure doneI have enclosed copies of the inspectionsIt would be impossible to tell when the system starting leaking, but it was low on Freon on 10/7/10, We do not know what “board” she is referring to, but the system was operating properly on 10/25/and we did not find a burnt “board” on our inspection of 7/1/Also, we do not know how someone could determine when a “board” was burnt.We have agreed to refund the Downs one half of their contract for both systems that covered 4/13/to 4/12/due to the fact that the second inspection will not be doneOn 7/16/14, we issued check number [redacted] for $to [redacted] ***.In our opinion, this dispute is resolved.If you have any questions, please contact me at [redacted] or [redacted] .Sincerely,Dan R Operations Manager
As part of the installation contract, the customer was due two inspections after the year installation anniversary Our procedures were not followed when her calls to arrange the first appointment were directed to voice mail rather than scheduled The appropriate management personnel are reviewing proper call handling procedures with staff In the meantime, the customer has been contacted and her first system inspection is scheduled for the first week in June We appreciate that this was brought to our attention and the opportunity to correct the situation
From: Charlotte A [redacted] < [redacted] @meflow.com>Date: Tue, May 19, at 7:AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: [email protected] Revdex.com, I received this complaint for Dan R [redacted] (who was your contact) as MrR [redacted] has passed awayI called and spoke with the customer and he explained he had been leaving messages on the personal email of a salesman who no longer is with usI told the customer we would be happy to provide the promised filters and I also told him we would give him a free one year service agreement for his troublesWe then attempted to book a service call so we could take him the filters and install them for himThe customer only has to call us back and set up the service call at a time that is convenient to himI also made sure the customer has correct contact information for ME FlowPlease let me know if you need any further informationCharlotte A***ControllerM.EFlow, Inc.Heating - Cooling – PlumbingDirect Line: ###-###-#### [redacted] @meflow.comLike us on [redacted] !Check out our reviews hereFamily owned and operated since 1951—You can trust your home comfort when you go with “The Flow!”
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] Technician statements: "No we don't do wiring, you need an electrician for that." and "No we don't do trenching" and "No, the wires are fine, that is direct burial cable" - All Lies I am rejecting this response because: The story line they are providing is incorrecct Please have someone explain to me how you can install a well head pump and say we don't wire it to the houseHow could you know if it works if you don't connect it to power? In addition NOT wiring it to the house in accordance with legal coded wiring after I specifically asked them: "Isn't that supposed to be in conduit?" The technician who provided the bid for the initial work stated: "No we don't do wiring, you need an electrician for that" And now they change their tune Yes, I did cancel the job to run feet of hose and put on two clamps at a cost of $Ridiculous !!!! Cost And NO, they did not say they were coming back to install wiring to code, they were coming back to run the line from the well head to the house They didn't talk about replacing the wire to code until after I asked for relief and filed the complaint Know this, I will never call M.EFLOW to do any further work on this property, and everyone I have contact with will know not to use them either Regards, [redacted]
Dr [redacted] at Dillard Animal Hospital has been there for Fudgie (English Springer) when she had her babiesShe took excellent care of Fudge and her pupsWe have been back over the years with Tia (one of the pups) and Fudgie and have enjoyed consistently, warm and caring veterinary care Dr [redacted] even helped with searching for Tia when she ran off on me Fudgie has always been fearful of treatment, even of her flea meddropsDr***'s practical approach is perfect for Fudgie's temperament If you are looking for a vet, just call themThey really are the best