Me Ke Akua Health Centre & Academy of Myo Therapy

We originally sold the customer the car in The customer had the title redone a number of years later due to a divorce; Gerald had nothing to do with this The customer and lienholder did this When they did the new title, neither marked the title actual miles; thus the State made the title not actual Sally and Gerald were trying to help the customer get the title corrected Gerald overnighted the information to the State, and the State needed more information The State returned the information on different occasions, by regular mail The third time they returned it, we never received it in the mail We sent the customer $this morning for a new title as soon as the customer receives the lien release from the lender We were just trying to help fix something for a customer, that we had nothing to do with in the first place

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

*** *** spoke to *** 3/14/10:41am and clarified the vehicle does have comprehensive coverage two waysQuality Guard Extended ContractLifetime Limited Powertrain WarrantyAn appointment has been made for the client at Naperville *** Monday 3/21/900amThe vehicle will
be examined to determine if the *** needs a timing chain repair or notIf repairs are needed the extended contracts will be usedIf no repairs are needed it will provide the piece of mind the best possible team has examined the vehicle

This complaint has been addressed and handled to the customer's satisfaction We invited Mr *** back into the dealership to go over the *** quotes he received and determined that he should have saved a little over $4, We sent a check for that amount to the lender to lower
his amount financed He is happy with everything now and has since posted a positive review on a 3rd party review site If there are any questions or if I can be of further assistance, please feel free to contact me directly at ***.Thanks, *** ***General ManagerGerald Nissan of North Aurora

Hi Mr***, My name is *** ***, General Manager at Gerald Nissan of North Aurora Thank you for taking the time to submit your complaint to the Revdex.com and making me aware of this issueI left a message at the phone number you provided Please call me at your earliest
convenience at 415-***, so I can take care of this for you. Thanks, *** ***

We originally sold the customer the car in 2007.  The customer had the title redone a number of years later due to a divorce; Gerald had nothing to do with this.  The customer and lienholder did this.  When they did the new title, neither marked the title actual miles; thus the State...

made the title not actual.  Sally and Gerald were trying to help the customer get the title corrected.  Gerald overnighted the information to the State, and the State needed more information.  The State returned the information on 2 different occasions, by regular mail.  The third time they returned it, we never received it in the mail.  We sent the customer $95 this morning for a new title as soon as the customer receives the lien release from the lender.  We were just trying to help fix something for a customer, that we had nothing to do with in the first place.

Initial Business Response /* (1000, 5, 2015/09/28) */
Mr [redacted] brought his 2002 Nissan Maxima into the dealership on 12/16/14 for the airbag recall notice. He had not been in the dealership since 1/5/09. We replaced the air bag inflator per the recall, and the customer left. On 9/25/15, some 10...

months later, Mr [redacted] brought the Maxima back into us for the dash light again flashing. Upon putting the car on the computer, the code of intermittent short showed on the crash zone sensor. We quoted the customer $685 to repair the vehicle, to which he stated that we purposely shorted the part out 10 months ago!??? Our Service Manager showed Mr [redacted] the computer tape and told him that not only was that impossible, but that we don't do business like that. We refunded Mr [redacted] the diagnostic charge, and offered to help monetarily with the repair so that the customer would have a safe car to drivethe customer declined and left. Our Service Manager left message for Mr [redacted] after he left to again help with the repair; then he called me. After our conversation, Mr [redacted] did call back, and we are going to repair the vehicle for the customer under "good will" with no cost to the customer. The parts were ordered Friday, and the repair should be done sometime early this week.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Gerald Nissan of North Aurora agreed to replace the "Crash Zone Sensor" at no cost to me (after I filed this complaint). I don't know why the Airbag light on the dashboard was flashing after the Takata air bag inflator was replaced, but it was. Now after checking on the internet, I found that Nissan has recalled 250,000+ Nissan vehicles due to faulty Crash Zone Sensors (see http://www.autoblog.com/2009/01/07/nissan-recalls-nearly-250-000-xterras-pathfin...⇄ My maxima was not part of this recall (but probably should have been). All new cars are required to have a Airbag system. The Airbag system should be guaranteed by the manufacturer for as long as the vehicle is running (and that should be the law!) Can Nissan (or any other car manufacturer) afford multi-million dollar litigation law sues due to a Airbag system that fails to deploy in a crash (and possible multi-million fines from the NHTSA)?