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ME Realty, LLC

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ME Realty, LLC Reviews (8)

Dear [redacted] ,We have been in touch with [redacted] and have made an offer as mentioned aboveHe did not express any disapointment with the offer therefore not understanding why he has reached out to Revdex.com while not expressing this to usWe are more than happy to assist himNone the less we will reach out again and offer a full credit for a future stay in the cabin he originally booked.We will reach out to him today and resolve.Sincerely,Elvis G [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I spoke to Elvis G [redacted] who said that he's a manager however after having a conversation with him he's saying that E [redacted] has never promise to give us a full refund instead he promised to refine is only one nightOn top of that MrG [redacted] said that the reason that there was an extra charge of $because there was a third person that also checked in whom the name that I did not recognize Now I explain to MrG [redacted] dad oh though I had paid the two rooms through Expedia when I made the reservation early in July or end of June.when we arrived at the hotel since the computer was down another employee asked me to give them a credit card Since he couldn't tell whether or not I had paid and that's what I didNow MrG [redacted] said that I reserved two rooms online and also paid for another room when we arrivedNow we had three rooms so the $was charged for that one extra room which did not make sense.basically saying that for $was an unauthorized charge and I never authorize it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

After speaking with ** *** and investigating further there was a 3rd reservation under his wife's name that was checked in earlier in the day without incidentAs mentioned our check in system did fail us for a few hours and affected many guests that particular evening** *** at that point had two rooms for two nights that he was having difficulty checking into late in the eveningOur Manager on Duty E*** at that point apologized for the inconvenience and offered ** *** a one night refund for the two rooms affected with having difficulty checking in and for having to wait an unusual amount of time to receive the room. ** *** made the reservations for the two rooms under his name paid directly to ExpediaWe requested directly to Expedia that they refund ** *** one night each for the two rooms which was completed and refunded back directly to ** *** *** is expecting a full refund of nights for the two rooms as well as a full refund for the reservation made under his wife's name (which did not have an issue)I explained to ** *** that it was an absolute inconvenience and we were very sorry for that experience due to system failures out of our hands however that a one night refund for each room was reasonableI asked ** *** if there were any other issues with his stay to which he replied no** *** felt that he was told he would receive a full refund of two nights for each room and that he had it in writing from a 2nd Manager the following dayI asked ** *** to please forward me that transaction in writing and that I would not hesitate refunding him back the other two nightsI also asked ** *** why he waited months to speak with us further about his experience and he mentioned that he has been very busy not having time to contact usI recently emailed ** *** to follow up on the signed document by our Manager however received a reply that he no longer wished to communicate with us in this matter** *** did receive a refund via Expedia for two nights two rooms as confirmed by him and completed in July of

Dear ***,We have been in touch with ** *** and have made an offer as mentioned aboveHe did not express any disapointment with the offer therefore not understanding why he has reached out to Revdex.com while not expressing this to usWe are more than happy to assist himNone the less we will
reach out again and offer a full credit for a future stay in the cabin he originally booked.We will reach out to him today and resolve.Sincerely,Elvis G***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 The manager response was incorrect there was no third reservation. The employee screwed it up by asking for my credit card to charge it so he can get me into a room because they couldn't see whether or not I paid  for my reservation. When I mentioned that to the manager from this email he accused me of lying and that I did not bring that up during my conversation with him. I'm very dissatisfied with the way that manager handled. We were promised that we will get a full refund for both rooms and for both nights. I know it's  he said she said and I need proof. I was having a hard time finding that note which was written by the female manager who took over manager E[redacted] the next day. I will continue to find that note and will provide it to to them as soon as possible. As of right now I will file a charge as a fraud to my credit card company this problem with us and the hotel still unresolved.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I spoke to Elvis G[redacted] who said that he's a manager however after having a conversation with him he's saying that E[redacted] has never promise to give us a full refund instead he promised to refine is only one night. On top of that Mr. G[redacted] said that the reason that there was an extra charge of $496.00 because there was a third person that also checked in whom the name that I did not recognize.  Now I explain to Mr. G[redacted] dad oh though I had paid the two rooms through Expedia when I made the reservation early in July or end of June.when we arrived at the hotel since the computer was down another employee asked me to give them a credit card   Since he couldn't tell whether or not I had paid and that's what I did. Now Mr. G[redacted] said that I reserved two rooms online and also paid for another room when we arrived. Now we had three rooms so the $494 was charged for that one extra room which did not make sense.basically saying that for $94 was an unauthorized charge and I never authorize it.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],Thank you for the information. I am very sorry to hear that you did not enjoy your stay with us. This is the first time via the Better Bureau Business that we are hearing about your issues and we would have hoped to have had dialogue while you stayed with us  or at checkout directly....

Our Senior Managers have reached out to you directly as we viewed your comments via the Revdex.com with the intentions of understand what took place. After looking further into your issues you reported an issue with the television and our Engineering team was sent to locate the problem and found that it was unplugged therefore plugging it back on. We did not receive any calls about smoking on the 8th floor from you or any other guests therefore unfortunately did not have the opportunity to investigate and resolve. There was mention also in your statement about staff being rude and lack of cleanliness. Our Senior Manager requested specifics so that we may look further into this matter and address appropriately with any concerning employee and department however we have not received any specifics to address. As a gesture of good faith we offered a refund of $200 which I was made aware was declined by you requesting instead a full refund. Again I am very sorry to hear that you encountered issues with your stay however based on the facts and the hotel not having the opportunity to resolve as a gesture of good faith the best I can offer you is a $300 refund. We appreciate your time and hope that you will reconsider under the circumstances.Sincerely,Elvis G[redacted]

We were aware of [redacted]'s comments back in July. Due to circumstances out of our hands there was an outage with our system software delaying our check in process. Our Manager on Duty E[redacted] spoke with [redacted] apologizing for the long wait and agreed to refund the one night. It was explained to **...

[redacted] that since he paid Expedia directly that they would be responsible for issuing the refund back to his credit card same that he used to make the reservation. [redacted] after a few weeks emailed E[redacted] to say he has not received the refund via Expedia. E[redacted] confirmed with Expedia as the notes stated in [redacted]s reservation that a one night refund was due. E[redacted] has responded since that time to all of [redacted]'s wife's email concerns. [redacted] sent an email 11.30.15 4 months later after Expedia refunded him back to myself stating that he was due 2 nights of refunds on both reservations for July [redacted]. I am not aware of a 2nd reservation and replied to [redacted] for more information so that I may assist him further. As of 12.*.15 I have yet to receive communication back from [redacted] with the information requested in order to better assist.

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Address: 906 Main St., Suite B, Sanford, Maine, United States, 04073

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