Meade Distributing

The required work by the inspector was for work done by an unlicensed person Mr [redacted] hiredWe have agreed to help with greatly reduced pricingWe even further discounted the price per our last response and compromiseWe are willing to go one step further and offer another $off

Initial Business Response /* (1000, 5, 2015/06/26) */
We apologize for the bad experience with our companyAfter researching we could not find an item billed timesPlease send us the invoice and statement showing the billing error in question
Initial Consumer Rebuttal /* (3000, 7,
2015/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On invoice with description of: date-01-21-2015, DS# XXXXXX, TECH- *** is listed the following item of:
AMTSLennox replacement bulbs......$
AMTSKit for PCO-16-28.............$
AMTSAir purification..............$
re: included in the kit is all parts except UV bulbs and they have been included in the amount tooI can reference these "online" for further clarityTrue Tech is not breaking out the costsIt is a bundled cost of $And it is charged to me three times
They have offered no proof of over-billingTrue Tech is stalling because a breakdown exposes the identity of all the amountI do not see any effort to cooperate with my complaint at all
Also: on the accompanying Heating TUNEUP document of the same id is the following notations by *** under RECOMMENDATIONS:
UV lights bulbs @ PCO16-$each = $

Complaint: ***
I am rejecting this response because:It was not air conditioning matterA fuse had gone bad on the NEW FURNANCE itselfIf my memory serves me correctly they did not call me on Monday it was TuesdayAnd my FURNANCE itself was installed incorrectly Which is something they did and are not acknowledging.
Sincerely,
*** ***

Initial Business Response /* (1000, 9, 2016/02/05) */
We understand the customers complaint and this situation was handled immediatelyThe customers account was closed, we also had Affiliated Acceptance remove any late fees that the customer incurred with his check that was returnedHe was only
responsible for the one time payment in December which was returnedI spoke personally with the credit department at Affiliated Acceptance where the billing for our company goes through and they have assured me nothing has gone on to the customers credit reportWe apologize for this situation and did not know the technician did not fill out the contract correctly

Attached.

This job in question did take longer than expected. The job was completed and working when we left the job. The issue we were not able to get to until Monday was for their air conditioning, which is not related to the install in question. I personally spoke with the customer on Monday morning around...

8:30 and we did not go to fix this issue because she refused to have us out. Not because we refused to fix it.

Complaint: [redacted]
I am rejecting this response because:it is lacking in facts and the truth. The job has been abandoned because they refuse to honor their bid on the job they were hired to do.
Sincerely,
[redacted]

The required work by the inspector was for work done by an unlicensed person Mr. [redacted] hired. We have agreed to help with greatly reduced pricing. We even further discounted the price per our last response and compromise. We are willing to go one step further and offer another $50 off.

Initial Business Response /* (1000, 5, 2015/06/12) */
The repair is finished. She had a Navien change out and the remote she had with the first one was not under warranty, [redacted] explained this to her and told her that she had to pay for a new one if she wanted it. She has called and said there was...

an issue with the tank not heating so we sent out our Tech and he repaired everything and said the new tanks do not come with remotes. This is a product change and warranty issue with Navien, not with True Tech.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have multiple emails from True Tech stating that they have ordered the remote and are waiting for it to arrive. It is not just a remote but is what keeps the water circulating. My system was working properly before they came and determined where the leak was after 2 visits. It is true that there was not a problem with the remote but because the tank had to be changed to a new model under warranty, my previous remote does not work with the new system they installed. The tech told me it would be ordered and installed because it is the only way for the circulation timer to work.