Meadow Lake Enterprises

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.My initial request was given to the gym verballyMy first letter to best fitness was given to the gym in personI was told I had to bring in a day written notice prior to my contract being canceledI did thisThat's why several weeks past before my next correspondenace So, not only did I give a verbal report prior to my expiration date but I also after being notified brought in a written day notice stating that I wanted my account closedI was under the impression after submitting that document that my contract would be closedHow is it possible that the gym is continuing to request I pay money, when the previous charges for June July and the yearly fee charged to my debit card were determined to be fraudulentI believe I followed the contract and took appropriate steps to close my contractI should not be charged at any rate for Best Fitness error/inability to adequately document their customers requestI should owe nothing and my account should have been closed several months ago Regards, [redacted]

Ms [redacted] account has gone into collectionsShe did indeed write to us three separate timesThe letter 4/was not sent certified mail to the clubAs per her agreement any letter that is sent to the club in regards to a cancellation needs to be sent certified mail; she was notified of thisThe second letter we received was sent in 7/and was sent certified mailMs [redacted] 's letter was received on 7/22/The cancellation was put through on that dateDue to her agreement there is a day notice so she was responsible for the 8/21/paymentThat payment was never madeHer membership was in a pending cancel status; all she had to due was make the 8/21/payment and her agreement would of been cancelledAs per the third letter, her agreement was already in pending cancel status from the second letter we receivedAs per her agreement the membership would not be officially cancelled until the payment was madeSo each month the balance on her account grew, due to the fact she didn't make the 8/21/paymentMs [redacted] was made aware of this on several occasionsNow her account is in collections due to not following the agreement she agreed tooI hope this will help in clearing any issues up Thanks, Michael C

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.My initial request was given to the gym verbally. My first letter to best fitness was given to the gym in person. I was told I had to bring in a 30 day written notice prior to my contract being canceled. I did this. That's why several weeks past before my next correspondenace.  So, not only did I give a verbal report prior to my expiration date but I also after being notified brought in a written 30 day notice stating that I wanted my account closed. I was under the impression after submitting that document that my contract would be closed. How is it possible that the gym is continuing to request I pay money, when the previous charges for June July and the yearly fee charged to my debit card were determined to be fraudulent. I believe I followed the contract and took appropriate steps to close my contract. I should not be charged at any rate for Best Fitness error/inability to adequately document their customers request. I should owe nothing and my account should have been closed several months ago.
Regards,
[redacted]

Thank you for your inquiry, and Best Fitness is eager to assist you with your issue.  Best Fitness recieved your letter of cancellation on 8/21/15 to cancel your membership.  In our systems you have a pending cancel status on your account. However the last payment was never recieved and...

according to section 2 in Adrienne's agreement it states that a 30 day written notification is required to stop billing, this has not be fullfilled. Adrienne agreement has been in a month to month status until she brings her acccount to good standing.  As a courtesy we waived numerious late fees to assist [redacted] with her issue.  Due to us not recieving the payments, [redacted] currently owes 99.96, and her account will be fullfilled, and will be closed.  As of now [redacted] agreement status is currently in pending cancel status.  Thank you for you inquiry.

Ms. [redacted] account has gone into collections. She did indeed write to us three separate times. The letter 4/15 was not sent certified mail to the club. As per her agreement any letter that is sent to the club in regards to a cancellation needs to be sent certified mail; she was notified of this. The second letter we received was sent in 7/15 and was sent certified mail. Ms. [redacted]'s letter was received on 7/22/15. The cancellation was put through on that date. Due to her agreement there is a 30 day notice so she was responsible for the 8/21/15 payment. That payment was never made. Her membership was in a pending cancel status; all she had to due was make the 8/21/15 payment and her agreement would of been cancelled. As per the third letter, her agreement was already in pending cancel status from the second letter we received. As per her agreement the membership would not be officially cancelled until the payment was made. So each month the balance on her account grew, due to the fact she didn't make the 8/21/15 payment. Ms. [redacted] was made aware of this on several occasions. Now her account is in collections due to not following the agreement she agreed too. I hope this will help in clearing any issues up.  Thanks, Michael C.