Meadowland Chrysler Plymouth Inc

The business has responded Please see below:
I have spoken to Matthew and I'm positive he acted professionally through out this replacement process and he communicated all *** ***'s requests to GM.The only way to resolve this issue for *** *** would be for her to call GM's representative Robert S*** to resolve the issue she has with payment, then we can move forward with the replacement.This again is an agreement she is making with GM, all Meadowland is doing is swapping cars and overseeing the signing of any paper work for *** *** and GM.Robert S***'s contact info is by email or phone, *** or ###-###-####.Meadowland would be glad to help in any way possibleWe can't negotiate the terms for GM and *** ***, this agreement would be between her and GM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was told by *** *** that my car would be test driven for over miles last Friday night 9/** with one of the service technicians so they can duplicate the issueI called in Saturday to see what was going on with my car and was told that they had noticed something wrong with the shifting pattern and that they were keeping my car to do further testing on MondayOn Monday I had to call again to find out what had been done to be car and was told they were unable to duplicate the issue, so how they went from saying there was an issue to now there is no issue is mind bogglingI also noted that I dropped the car off to Meadowland with miles and the car was returned to me with milesThey did not test drive the car as long as they stated they would, so makes it hard for me to believe they even did anything at all with itI am highly upset that I am in a car that has issues and in which I do not feel safe drivingAnyone that drives with me notices the issues so I am not sure how Meadowland is denying that the car has these problems
Also, the trade in value given to me was under $23,which is RIDICULOUSI purchased the car for over $30,and put down a large amount of moneyI would not be looking to trade in this car had it not had these problems so why should I be the one to lose out on all that money I put down initiallyTheir customer service all around is terrible and I will not recommend any of the Volz dealerships to anyone that I know for this reasonI am looking into purchasing a Jeep Grand Cherokee and I will make sure I go out of my way to find a dealership that is not only looking to make money, but that cares about their customers.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because, most of the information in the company's response was incorrect and actually was conflicting. First and foremost, I was never told I was going to be dealing with a salesrep; especially an unprofessional one that sends texts with emojis and doesn't have the correct information. Second, according to their response, the first truck and was prepped for me was sold after I allegedly didn't show upFact was, that even if I did show up, the deal had not been finalized therefore, I would not have been able to pick it up as I was told. As I stated in the first complaint, nobody was on the same page... and the fact that I am still driving around in an unsafe vehicle is totally unheard of and unacceptable. At this point this is a total lack of communication between GMC Corporate (Nicki), dealership ("Magic Matt"), and Finance (Robert). I was told they would switch out my vehicle, all I had to do was go and pick it up. Every time I went there, there was a different story, the truck was sold, we're waiting on finance, waiting for corporate etc... When Matt stated he had the vehicle for me, I knew nothing about the vehicle. I had to ask for the sticker to actually see what was in it, only to find out it had less then what I had. Mind you, nobody had ever informed me of the new payment, all I was told at the "end of the deal" that I would be starting a whole new lease over for months. How is that acceptable when I have been driving an unsafe vehicle that I have been paying for? How exactly am I being compensated? It was basically a brand new deal, and nobody could even give me an amount that I would be paying. I am extremely dissatisfied with the way this was handled. All I was requesting was that I receive a new or previously used vehicle, in replace of the one that I am driving that has had numerous problems that can definitely be concern for mine and my children's safety. Once again, I am requesting that GMC replace my vehicle with a safe one for the duration of my lease
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The business has responded Please see below:
Mr Cotton contacted our dealership about a Nissan Maxima with over 100,milesHe agreed to a price with our salesperson and made
an appointment to come to our store by train and close the deal on the vehicleWhen he showed up he had numerous questions that were answeredHe asked us to put the vehicle on a lift for him to see the undercarriageWe didHe looked underneath and saw there was signs of an accidentThe autocheck report we provided did not have a reported accident but the salesperson told him that we could pick a different car if he wantedWe ended up negotiating a $credit off the price that was quoted*** *** asked to take the car for a test drive and we said no problem*** *** bought a over 100,mile vehicle from usIt passed all safety inspections, we provided him with any information we had as far as history, we put the vehicle in the air for him to inspect, he was offered to switch vehicles, he was provided a test drive and given a $credit off the price he was quoted over the phoneWe feel that we have been very fair with *** ***

The business has responded Please see below:
*** was in our service department because of the jumpiness of the transmission in her new Cherokee (see service statement for details) According to our service department the Cherokee is performing normally*** has been to
Sales as well to try to switch her into a new vehicleShe was not happy with our proposalI did reach out to her again and she informed me that she would not be working with us anymoreShe is working with the factory (Jeep) and another dealership in order to get a new Grand CherokeeI apologized that we couldn't find a resolution and wished her the best

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

In response to complaint of 2014 jeep cherokee. This vehicle is equipped with a 4cyl engine and a 9 speed transmission, the vehicle is operating  as designed. I will have our [redacted]  [redacted] look in to trading the customer out of the vehicle.[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

Although they have agreed to the repair at no cost to me, I am still waiting for them to do so!  I will not consider this complaint closed until the company actually schedules the repair!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

On aprx November 2015 Meadowland was asked by General Motors Buy Back dept. To facilitate the Replacement of [redacted]'s GMC Acadia due to safety concerns, she had originally purchased from...

another dealer. I spoke to [redacted] shortly after and arranged with her to meet with one of my top product specialist Matthew M[redacted]. Matt spoke to [redacted] about colors, trim & equipment. General Motors was to coordinate the documents and paper work to finalize. Matt found an Acadia [redacted] could be interested in, he arranged 2 appointments with her, which [redacted] didn't show for. In the interim another specialist sold the car which was available until [redacted] finalized weather it was the right vehicle. We picked-up another vehicle at our expense for [redacted]. which she confirmed was the right vehicle for her. We cleaned and prepped the vehicle for delivery and Matt sent all pertinent information to G eneral Motors to have documents put together for [redacted]. When Matt explained to [redacted] how the agreement was being put together and she realized the lease was starting over for another 36mo's, which is what GM agreed to do with [redacted]. [redacted] spoke to GM and we never heard from either GM or [redacted] again until now. The GM rep for this agreement is Robert S[redacted]. His contact info is [redacted] any other questions you can contact me.

Revdex.com:
At this time, my complaint, ID [redacted] regarding Meadowland Chrysler Plymouth Inc has been resolved.
Thank you for all your help!
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]

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This is a response to complaint ID [redacted]. [redacted] purchased a used **06 Dodge Magnum from Meadowland of Carmel in September of **12. His concerns are that he was shown a clean carfax when purchasing the vehicle but suspects the vehicle has had damage because a mechanic told him parts had been replaced and when he went to trade it in the dealer said he didn’t have a proper VIN plate. [redacted] wants the full purchase price refunded.
Since we received this complaint, [redacted] brought the vehicle into our dealership. We addressed his complaint relating to the VIN plate. The VIN plate was there but a molding had shifted to partially block it. We trimmed the molding so that the VIN plate is fully visible and [redacted] seems to be satisfied. I did run a carfax again on 3/**/14 and still No accident has been reported to Carfax.
If there is anything else that [redacted] would like us to address we are open to trying to working out a solution.
[redacted]
[redacted]

I am not sure why we received this case, we went to the manufacturer and received a good will repair, no cost to the customer prior to receiving this letter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because
 
My initial issue with your dealership was the fact that the problem was never permanently corrected, hence why I started this process.  Then, the fact that after GM Corp. contacted you, you referred me to "Magic Matt" who misled me and was unprofessional the whole time.  I was asked to go in 2 tines prior, to actually pick up a vehicle when in reality, I would not have been able to pick up the vehicle (Even though that particular vehicle was sold already). When I was informed, they had another one for me, still nothing had been finalized as far as whether or not it was to complete my lease term or start a new one, and how much my payment would be.  Not to mention, that when Matt pressured me to go in to pick up "my vehicle".  It wasn't what I specifically asked for and he did not offer that information.  I only was made aware, when I asked for a picture of the vehicle sticker and realized that it was missing certain extras that I have.  However, that information was not volunteered by anyone in that dealership.   I have tried to contact both Nicki with GMC Corp.  who is not returning my calls ###-###-#### and Robert S[redacted] with finance as well, neither of the two have returned my calls. 
As far as I have been informed, I believe this would be considered the lemon law.  I was attempting to get this resolved in an amicable manner however, all parties on their end were on different pages.  The fact that nobody returned my calls and did not officially clarify anything in reference to the trade in is absurd.  At this point, I am requesting one of two things either a new vehicle for the duration of my lease or I would like just to get out of this lease period. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: They sold me a car that hadn't had an oil change service, a coolant flush service, a transmission fluid change service, or a proper battery. The battery died about 7 months after buying the car, and when I went to change it, I discovered they had a civic battery in my accord. Needless to say, I was very dissatisfied with the services NOT provided to me. I bought a 3 year OR 36,000 mile extended warrantee on the car, it was $2,014 with a money back guarantee if it was never used, I called to tell them I was almost at the 36,000 miles and would like to inquire information about how to receive my money. [redacted] or [redacted] was the woman's name who I spoke to. She told me I had to wait 3 years even if I was at the mileage, I said that was ridiculous, explained to her the terrible customer service I received, and asked if there was any way to make an exception for a terribly dissatisfied customer. She proceeded to tell me "you aren't going to get anywhere by being a bh" I then asked for her supervisor, and she replied you can call in the morning and ask for him his name is "[redacted]." I called in the morning to find out there was no [redacted] that worked there and the woman [redacted] who picked up the phone connected me to the owner of the dealership. I left him a voice mail and he didn't respond. I called back the next day to find out he was in meetings all day and leaving on vacation that night. He did not get back to me, he has left for vacation, and I don't know how long it will be before I hear from this man.Desired Settlement: I demand this [redacted] or [redacted] woman be AT LEAST written up if not terminated. I work in customer service and have plenty of unpleasant encounters with dissatisfied customers, however under no circumstance is it ever ok to call a customer a "[redacted]." I also request that my money for the warrantee be refunded to me immediately. After all I have been through with this dealership, if my car broke down tomorrow due to something covered under the warrantee, I'd pay out of pocket to fix it else where.

Consumer

Response:

At this time, I have not been contacted by Meadowland of Carmel regarding complaint ID [redacted]

Sincerely,

Review: I purchased a 2004 Chrysler Pacifica from this Dealer in 2004. The Engine Cradle has "rotted out". I contacted both the Dealer and Chrysler Corporation only to be told that there is a warranty regarding this problem for vehicles starting in 2004, BUT my vehicle is NOT covered as it was "built" in 2003. Yet, the Dealer sold me a 2004 Pacifica! The Engine Cradle should NOT rot out! The vehicle is 10 years old with less than 100,000 miles, and in excellent condition. Driving the car would be VERY dangerous.Desired Settlement: Dealer/Chrysler should repair the problem, at no cost to me, under the Warranty. They are obviously aware of the problem and in good faith should repair it as it constitutes a very serious danger to not only me but others on the road with me!

Business

Response:

I am not sure why we received this case, we went to the manufacturer and received a good will repair, no cost to the customer prior to receiving this letter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Although they have agreed to the repair at no cost to me, I am still waiting for them to do so! I will not consider this complaint closed until the company actually schedules the repair!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Meadowland Chrysler Plymouth Inc has been resolved.

Thank you for all your help!

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I purchased a 2014 Jeep Cherokee in February 2014. I have had several problems with the car since then all in which the dealership (Meadowland of Carmel, NY) & Chrysler keep telling me is inherent to the car. My first issue I noticed was that the car makes a loud noise coming from the muffler and when brought into the dealership they say they know of the issue and do not have a solution for it yet. 7 months later this is still the same issue, with no resolution. I am also having issues with the cars 9 speed transmission. The car is very jumpy and shifts terribly. It is not smooth, it sounds like it's struggling when it is attempting to accelerate and the RPM's max out at 6 or 7- not very reassuring when the car sounds like it's going to die out. It jumps forward when at a stop and are trying to accelerate and jumps back when going in reverse. These do not seem like issues a new car should be having. It is brought back to the dealership multiple times for this issue, had them test drive it with me, do a software update and nothing helped. The service tech keeps telling me the car was made this way. This cannot be possible. The test drive we did lasted for maybe 5 minutes and even in that short time frame the car displayed the issues I was talking about, but not all of them. The dealership keeps telling me this is normal and to wait for the next software update. They also directed me to Chrysler who has been no help and very rude to a very upset customer. I have also contacted another Jeep dealership who was openly honest with me and told me this car has an issue other than what a software update can fix.Desired Settlement: I would like to trade in the car for another Jeep vehicle without losing a significant amount of money on a car I am only trading in because it clearly has issues. I do not feel the car is safe and I am not comfortable driving around in it.

Business

Response:

The business has responded. Please see below:

[redacted] was in our service department because of the jumpiness of the transmission in her new Cherokee (see service statement for details) According to our service department the Cherokee is performing normally. [redacted] has been to Sales as well to try to switch her into a new vehicle. She was not happy with our proposal. I did reach out to her again and she informed me that she would not be working with us anymore. She is working with the factory (Jeep) and another dealership in order to get a new Grand Cherokee. I apologized that we couldn't find a resolution and wished her the best.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was told by [redacted] that my car would be test driven for over 70 miles last Friday night 9/** with one of the service technicians so they can duplicate the issue. I called in Saturday to see what was going on with my car and was told that they had noticed something wrong with the shifting pattern and that they were keeping my car to do further testing on Monday. On Monday I had to call again to find out what had been done to be car and was told they were unable to duplicate the issue, so how they went from saying there was an issue to now there is no issue is mind boggling. I also noted that I dropped the car off to Meadowland with 12007 miles and the car was returned to me with 12033 miles. They did not test drive the car as long as they stated they would, so makes it hard for me to believe they even did anything at all with it. I am highly upset that I am in a car that has issues and in which I do not feel safe driving. Anyone that drives with me notices the issues so I am not sure how Meadowland is denying that the car has these problems.

Also, the trade in value given to me was under $23,000 which is RIDICULOUS. I purchased the car for over $30,000 and put down a large amount of money. I would not be looking to trade in this car had it not had these problems so why should I be the one to lose out on all that money I put down initially. Their customer service all around is terrible and I will not recommend any of the Volz dealerships to anyone that I know for this reason. I am looking into purchasing a Jeep Grand Cherokee and I will make sure I go out of my way to find a dealership that is not only looking to make money, but that cares about their customers.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

In response to complaint of 2014 jeep cherokee. This vehicle is equipped with a 4cyl engine and a 9 speed transmission, the vehicle is operating as designed. I will have our [redacted] look in to trading the customer out of the vehicle.

Review: I purchased a vehicle recently and the autocheck did not report that the vehicle was in any type of accident, however the car shows signs of being in some type of minor accident due to body damage on the front end. but he told me it wasn't in an accident. I was not told about other issues that were wrong with the vehicle such as the rotors are warped, the driver's side view mirror is faulty and there is an exhaust leak. Had these things been revealed to me, I would not have bought the car. I may not have a case as far as getting these repairs fixed but the fact that these issues were not explained to me shows a poor character in the sales team there. I called the dealership to let them know of the issues and he basically told me flat out I was on my own. This was not an honest car sale and I feel really cheated. The salesman was very condescending when I spoke to him. His name is Elijah not sure what his last name is.Desired Settlement: Based on Autocheck's policy if the car was in an accident that wasn't disclosed they guarantee a buyback of the vehicle. If they won't buy it back I'd like for the dealership to fix the issues at no cost to me or refund me the amount it cost's to fix these issues.

Business

Response:

The business has responded. Please see below:Mr Cotton contacted our dealership about a 2011 Nissan Maxima with over 100,000 miles. He agreed to a price with our salesperson and made an appointment to come to our store by train and close the deal on the vehicle. When he showed up he had numerous questions that were answered. He asked us to put the vehicle on a lift for him to see the undercarriage. We did. He looked underneath and saw there was signs of an accident. The autocheck report we provided did not have a reported accident but the salesperson told him that we could pick a different car if he wanted. We ended up negotiating a $700 credit off the price that was quoted. [redacted] asked to take the car for a test drive and we said no problem. [redacted] bought a over 100,000 mile vehicle from us. It passed all safety inspections, we provided him with any information we had as far as history, we put the vehicle in the air for him to inspect, he was offered to switch vehicles, he was provided a test drive and given a $700 credit off the price he was quoted over the phone. We feel that we have been very fair with [redacted].