Complaint: [redacted] I am rejecting this response because: Mr [redacted] and Ms [redacted] is not telling the truth about what happenedMs [redacted] made the statement to many times during a private meeting with me, my sister-in-law and the Ministry that due to the weather my brother Mr [redacted] 's burial will not take place May 16th and that she would contact us to reschedule his burialShe made the announcement in the family room and also in the chapel towards the end of the services and had the pall barriers to stand behind the casket If Ms [redacted] stated to us/my family we would have stood in the road to watch his burial take place but that was not the caseEvery guest that signed the guest book can attest to Ms*** making that statement I addressed this issue to Ms [redacted] and asked her why she did not contact me as she told my family she would, she stated to me she never said told us thatI felt very insulted and disrespected that Meadowlawn did not carry out our wishesWhen I spoke to Mr [redacted] explaining what his funeral director stated he became very arrogant and rudeI told him that we paid cash for everything and that since they took it upon themselves to bury my brother without contacting me how would he accommodate me to rectify this error made by his funeral directorI feel Meadowlawn did a disservice to us and displayed a discourteous attitude towards our feelings on the lost of my brotherAt this point, I have consulted my Attorney to handle this issue with meadowlawn.Regards, [redacted]
Ms [redacted] came up to Mrs [redacted] after the service outside our chapel entranceShe was visiting with another ladyThese sudden thunder showers have changed the plans of several servicesWe regret Ms [redacted] didn't make a bigger production of it and we have already agreed to Mrs [redacted] 's requestHowever, we are requiring her attorney to contact us so we can explain the magnitude, expense and possible results of her requestWe are awaiting a phone call from Mrs [redacted] and her attorney
Complaint: [redacted] I am rejecting this response because: Mr [redacted] and Ms [redacted] is not telling the truth about what happenedMs [redacted] made the statement to many times during a private meeting with me, my sister-in-law and the Ministry that due to the weather my brother Mr [redacted] 's burial will not take place May 16th and that she would contact us to reschedule his burialShe made the announcement in the family room and also in the chapel towards the end of the services and had the pall barriers to stand behind the casket If Ms [redacted] stated to us/my family we would have stood in the road to watch his burial take place but that was not the caseEvery guest that signed the guest book can attest to Ms*** making that statement I addressed this issue to Ms [redacted] and asked her why she did not contact me as she told my family she would, she stated to me she never said told us thatI felt very insulted and disrespected that Meadowlawn did not carry out our wishesWhen I spoke to Mr [redacted] explaining what his funeral director stated he became very arrogant and rudeI told him that we paid cash for everything and that since they took it upon themselves to bury my brother without contacting me how would he accommodate me to rectify this error made by his funeral directorI feel Meadowlawn did a disservice to us and displayed a discourteous attitude towards our feelings on the lost of my brotherAt this point, I have consulted my Attorney to handle this issue with meadowlawn.Regards, [redacted]
Ms [redacted] came up to Mrs [redacted] after the service outside our chapel entranceShe was visiting with another ladyThese sudden thunder showers have changed the plans of several servicesWe regret Ms [redacted] didn't make a bigger production of it and we have already agreed to Mrs [redacted] 's requestHowever, we are requiring her attorney to contact us so we can explain the magnitude, expense and possible results of her requestWe are awaiting a phone call from Mrs [redacted] and her attorney