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Meadows Farms Inc

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Reviews Meadows Farms Inc

Meadows Farms Inc Reviews (13)

Don't buy here unless you enjoy haggling to defend your being treated fairly on returns -- their prices are cheaper because their plant stock is not as first rate as other nurseries, which might be ok if they took returns on plants that do fail, without confronting you with a litany of terms and conditions (example -- have to have not only the register receipt, but also the green sheet stapled to it in order to return) and a big helping of brusque treatmentThey are very begrudging of returns, with haggling and all kinds of limits and requirements that seem designed to frustrate or defeat the ability to return failed plants or other items under reasonable circumstances that are completely acceptable at other nurseries and retail stores (They have a sign posted as a plant return policy that woody trees and shrubs are returnable for one year, begging the question of course about the litany of other live plants they sell.) If you escalate to management with your reasonable case about the return, the managers also are dismissive and unsympathetic, sticking to every element of the rules and not even seeming to acknowledge the particulars you are communicatingIt's as if the company's culture from the top down is to discourage and run off returnsI have seen this across different locations, and other people I know have similar stories about them They apparently are Revdex.com Accredited, but that just means that the company answers and tries to resolve complaints escalated by customers all the way up to filing it with the Revdex.com -- that does not of course does not mean that they are treating you right and fairly at the store level if you don't go to the effort of escalating that farSuggestion to buyers -- if you do ask an employee about ability to return something and are relying on that representation, make sure that you are speaking to or confirm it with a manager, and that the manager writes it down on your receiptIn my experience with some failed plant returns from large purchases, even with such return terms written down and signed on your receipt, you will still get an attitude and even some complaining about the return from whomever you are dealing with on the return

[To assist us in
bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I already had the store manager, MrRussell M*** remove purchase from my credit card So store owes me nothing
Regards,
*** ***

Complaint #***
I believe that the visit by our manager on August 3, has partially resolved this issueWe have agreed that several trees are dead and that repairs are needed to sod and gravel areasAlso, some mulch is required in areas where it was thinly
installed, and a fig shrub and peony are required to replace ones damaged in the original installationThis work will be performed when temperatures are cooler (rather than in mid August) as long as dogwoods of suitable quality are availableIf not, the dogwoods will be available in late October when they begin dormancy and new trees can be safely transplantedIf there is a delay in planting the dogwoods, we will allow, at the option of the customer, a refund for the cost of the trees until they are delivered and plantedThe unresolved issue at this point is the $expense incurred by the customer to follow up on work that was installed by Meadows FarmsIt is unfortunate that we were not contacted until much later to let us know of the dissatisfaction with parts of the project, and that we were not allowed to react and offer our solutionsInstead, the repair work was contracted without bringing these problems to our attentionHowever, the customer's request to be compensated with additional products is reasonable, and we will agree to this condition to go along with replacement plants that have already been agreed uponThe customer spells out several options in his complaint, and I am certain that we will be able to come to a quick agreement based upon these suggested resolutions.
Once agreement is indicated, we will follow up with the customer to work out specific details and dates for this work to be performedI am certain that we will have no problem determining adequate compensation for the $expense that will satisfy the customer

I spent a lot of time buying shrubs, mulch, and sod along with installation services. The three clerks bickered the entire time, calling the manager 3 times, before finally putting my order together. Then on the scheduled day of installation, nobody showed up. I waited from 7am until 4:20pm before calling the installation department, which conveniently closed at 4pm so I called the retail store and both the clerk and the manager, Matt, opened with, "It's a completely separate department ...." I went ballistic with a string of curse words I wasn't aware I knew. I had been waiting all day. They can take my money, waste my time, but they don't deliver and then say they have no control since it's a "completely separate department." Do these people work for Meadows Farms or not? I waited all day for nothing, not even a telephone call. We'll see how fast my Visa refund shows up. I am never buying anything from Meadows Farm again. It's a "completely separate department!"

To Whom It May Concern:
We will refund [redacted] the $4.34 and have already addressed the issue internally. Please accept my apologies for the mishandling of the situation in the first place.
Thank you,Jay M[redacted]
President

July 21, 2014
Dear [redacted], 
Thank you for bringing this matter to my attention. I will have my Customer Service department contact [redacted].Sincerely,Jay M
President

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  Although I was "happy" that the almost 3 month long project was done.  I still do not have a professional landscape job.  The grass is all cut up. The pump cover is broken for the 4th time.  And I have yet to receive an apology.  It would have been nice for Jay Meadows to give me a call or write a note.  I was not asking for money, but I did want compensation for the items that I paid for and did not receive.  It is clear that customers are not important to this company.  They have lost this customer and word of mouth and the end result that people see is priceless.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
From: [redacted] <[redacted].com>Date: Thu, Nov 12, 2015 at 12:42 PMSubject: UPDATES ON MY COMPLAINTS #[redacted] AND #[redacted]To: [email protected] November 2015To Whom It May Concern,  I received a phone message on 9 November 2015 with a cryptic message suggesting it was concerning my landscaping.  I immediately called the number provided, though it was after hours on Tuesday,10 November, leaving my name and expecting a call back on Wednesday, 11 November.  By 1300 hours on Wednesday I had not received the expected callback and fearing yet another delay, I called three more times finally getting through to Customer Service who assured me that I would be contacted before close of business.  The callback "before close of business" never happened.  In frustration I called again today and talked to Regina Silver, a phone answer person, and Tim P[redacted], a Manager.  Mr. P[redacted] assured me that the original call was to schedule a time to do the work on my yard (he did not acknowledge that he had received a copy of my second complaint from Revdex.com) but could not, at this time, actually schedule anything suggesting another callback to schedule work next week or the week after (Thanksgiving week).  Is it unreasonable for me to expect that a Manager in the landscaping department should be able to schedule work to be done?  I have no confidence that Meadows Farms wants to resolve the issues associated with the shoddy work they did in June 2015 and, with the holidays approaching, I can't commit to being available for an extended period while they delay the work to be done even further into the future.Since I have not received any feedback from you on the status of these complaints, I worry nothing is being done by anyone to help me in the matter.  Please advise me on the next course of action available to me since the company is not even acknowledging that my second complaint notes that a desired resolution is a refund.I can be contacted via e-mail, phone ([redacted] at home or [redacted] cell) or letter to the address stipulated in my complaint.    Thank you for your time and effort......[redacted]

[To assist us in bringing this matter to a close, you must give us a...

reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  I have not received any adjustment in billing, as requested.  I have not received an apology in any way.  I feel that the fact that I am a single, senior woman, that I have not been taken seriously.  I spent almost 10K.  Am supposed to just stop fighting because I am a senior? I am on a fixed income and this was my dream. I went with a "reputable company" that was a Revdex.com accredited company and I have lost my money and my dream. Meadows Farms Nursery/Landscaping is not senior or customer friendly.
Regards,
[redacted]

Dear [redacted], 
My response to [redacted] is as follow:
       1.  We were out to her home on 7/24 and our foreman reported that she was happy with the job. There was no reference to any other workmanship concerns. Her rebuttal is the first we have heard of the current issue with the grass or the pump cover. If she has any on going issues we are more than willing to discuss those with             her but we cant correct anything we don't know about.  
       2. In my last response I stated that I was very sorry that the job had not been completed to her satisfaction. That was intended as a apology.
       3. I can contact her directly to discuss her concerns but I thought we were using the Revdex.com forum to reach a solution. If you think I should contact her directly please let me know and I will. 
       4. We made a deletion to her contract and mailed her a check for $326.36 on 8/11. If she didn't get the check or was expecting something different please let me know. We thought that was the total refund due.
          
Please advise me on any action you think I need to take moving forward.
Thank you-Jay M[redacted]

Our last communication from Revdex.com was that the customer had not responded to our proposed resolution offering replacement trees as we had agreed, or a refund for the cost of the trees to be planted. Meadows Farms is obligated by warranty to replace the trees, so without a response from the customer we tried to contact him to schedule a planting date once the tree were delivered to us.  The customer alludes to a response that the Revdex.com does not acknowledge, and Meadows Farms has not received. If we had received this response we would not have attempted to contact the customer, but would have processed the refund for the trees that are still to be planted. It is impossible to verify the chain of events following our initial call to schedule this work, but it seems very clear the customer does not want to work with us to plant the trees. 
Our records show that we were to plant three dogwoods at $299 each, one liriope at $13.50, and one peony at $64. In addition, we were to replace a fig shrub that was damaged. Although the fig we were using for replacement is valued under $100. for the purposes of this refund I will value it at $200. There is also a small amount of gravel that is valued at $50. The total refund is $1,224.50. This is the full amount paid by the customer for the items that are in dispute. As soon as the customer acknowledges approval for this amount I will process the check for the refund.

Review: Contracted service from Meadows Farm Nursery. Service included a waterfall and minimum surrounding landscape. Waterfall is close to complete. There are exposed electrical cords, broken parts, and exposed lining. Landscaping that was done was not per designers drawing and a large portion of my grass was cut out for an over sized mulch bed. The designer agreed that it was cut much to large

and resubmitted a new design. This is were I am stuck. I spoke to at least a dozen employees all which transferred me to another and them to the hold that no one answers. I ask for any manager and of course they were all at a manager's meeting. I left me name, number and brief description of my issue, NO RETURN CALL. I am in to this project almost $10,000.00. It is still unfinished, the designer said she has done all she can. I cannot get a response from anyone that even seems to care. I can't even get an itemized bill. PLEASE HELP!

[redacted]Desired Settlement: Finish the job, refund for plants, labor and materials that were not per design. Credit for charge of extra items that I did not receive and a detailed invoice explaining it all. An apology would also be a good idea.

Business

Response:

July 21, 2014Dear [redacted], Thank you for bringing this matter to my attention. I will have my Customer Service department contact [redacted].Sincerely,Jay MPresident

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I have not received any adjustment in billing, as requested. I have not received an apology in any way. I feel that the fact that I am a single, senior woman, that I have not been taken seriously. I spent almost 10K. Am supposed to just stop fighting because I am a senior? I am on a fixed income and this was my dream. I went with a "reputable company" that was a Revdex.com accredited company and I have lost my money and my dream. Meadows Farms Nursery/Landscaping is not senior or customer friendly.

Regards,

I spent a lot of time buying shrubs, mulch, and sod along with installation services. The three clerks bickered the entire time, calling the manager 3 times, before finally putting my order together. Then on the scheduled day of installation, nobody showed up. I waited from 7am until 4:20pm before calling the installation department, which conveniently closed at 4pm so I called the retail store and both the clerk and the manager, Matt, opened with, "It's a completely separate department ...." I went ballistic with a string of curse words I wasn't aware I knew. I had been waiting all day. They can take my money, waste my time, but they don't deliver and then say they have no control since it's a "completely separate department." Do these people work for Meadows Farms or not? I waited all day for nothing, not even a telephone call. We'll see how fast my Visa refund shows up. I am never buying anything from Meadows Farm again. It's a "completely separate department!"

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Description: Nurseries - Plants, Trees, Lawn & Garden Equipment & Supplies, Landscape Designers, Landscaping Equipment & Supplies, Lawn Maintenance

Address: 43054 John Mosby Hwy, Chantilly, Virginia, United States, 20152

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