Meadows Farms

Dear [redacted] , My response to [redacted] is as follow: We were out to her home on 7/and our foreman reported that she was happy with the jobThere was no reference to any other workmanship concernsHer rebuttal is the first we have heard of the current issue with the grass or the pump coverIf she has any on going issues we are more than willing to discuss those with her but we cant correct anything we don't know about In my last response I stated that I was very sorry that the job had not been completed to her satisfactionThat was intended as a apology I can contact her directly to discuss her concerns but I thought we were using the Revdex.com forum to reach a solutionIf you think I should contact her directly please let me know and I will We made a deletion to her contract and mailed her a check for $on 8/If she didn't get the check or was expecting something different please let me knowWe thought that was the total refund due Please advise me on any action you think I need to take moving forwardThank you-Jay M [redacted]

Our last communication from Revdex.com was that the customer had not responded to our proposed resolution offering replacement trees as we had agreed, or a refund for the cost of the trees to be plantedMeadows Farms is obligated by warranty to replace the trees, so without a response from the customer we tried to contact him to schedule a planting date once the tree were delivered to us The customer alludes to a response that the Revdex.com does not acknowledge, and Meadows Farms has not receivedIf we had received this response we would not have attempted to contact the customer, but would have processed the refund for the trees that are still to be plantedIt is impossible to verify the chain of events following our initial call to schedule this work, but it seems very clear the customer does not want to work with us to plant the trees Our records show that we were to plant three dogwoods at $each, one liriope at $13.50, and one peony at $In addition, we were to replace a fig shrub that was damagedAlthough the fig we were using for replacement is valued under $for the purposes of this refund I will value it at $There is also a small amount of gravel that is valued at $The total refund is $1,This is the full amount paid by the customer for the items that are in disputeAs soon as the customer acknowledges approval for this amount I will process the check for the refund

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: From: [redacted] < [redacted] @***.com>Date: Thu, Nov 12, at 12:PMSubject: UPDATES ON MY COMPLAINTS # [redacted] AND # [redacted] To: [email protected] 2015To Whom It May Concern, I received a phone message on November with a cryptic message suggesting it was concerning my landscaping I immediately called the number provided, though it was after hours on Tuesday,November, leaving my name and expecting a call back on Wednesday, November By hours on Wednesday I had not received the expected callback and fearing yet another delay, I called three more times finally getting through to Customer Service who assured me that I would be contacted before close of business The callback "before close of business" never happened In frustration I called again today and talked to Regina Silver, a phone answer person, and Tim P [redacted] , a Manager MrP [redacted] assured me that the original call was to schedule a time to do the work on my yard (he did not acknowledge that he had received a copy of my second complaint from Revdex.com) but could not, at this time, actually schedule anything suggesting another callback to schedule work next week or the week after (Thanksgiving week) Is it unreasonable for me to expect that a Manager in the landscaping department should be able to schedule work to be done? I have no confidence that Meadows Farms wants to resolve the issues associated with the shoddy work they did in June and, with the holidays approaching, I can't commit to being available for an extended period while they delay the work to be done even further into the future.Since I have not received any feedback from you on the status of these complaints, I worry nothing is being done by anyone to help me in the matter Please advise me on the next course of action available to me since the company is not even acknowledging that my second complaint notes that a desired resolution is a refund.I can be contacted via e-mail, phone ( [redacted] at home or [redacted] cell) or letter to the address stipulated in my complaint Thank you for your time and effort[redacted]

July 21, Dear [redacted] , Thank you for bringing this matter to my attentionI will have my Customer Service department contact [redacted] ***.Sincerely,Jay M President

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Although I was "happy" that the almost month long project was done I still do not have a professional landscape job The grass is all cut upThe pump cover is broken for the 4th time And I have yet to receive an apology It would have been nice for Jay Meadows to give me a call or write a note I was not asking for money, but I did want compensation for the items that I paid for and did not receive It is clear that customers are not important to this company They have lost this customer and word of mouth and the end result that people see is priceless Regards, [redacted] ***