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Mealeo Reviews (9)

Absolutely useless “customer service “.
I ordered food through Mealeo. The order received was completely wrong. I have contacted Mealeo “customer service “ multiple times using their app and they will not respond. All I receive is an automated email stating that they have received my complaint. When I call their number they intentionally disconnect me when I say I have a problem to report.
I ordered through Mealeo. It is their responsibility to resolve the issue and issue me a full refund. I will never use them again and I will never give up on recovering my almost $65.00 payment.

Beware people
Check the restaurant menue item price with the Mealeo order price. Mealeo adds at least a dollar, most times they add more to every single item ordered. Them they add a service charge and the delivery fee.

Crazy over priced!

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The explanation of events is absolutely NOT what occurred 1) We only noticed the error in address when the order had not been delivered, so we logged into the account to see where the order was 2)As soon as we noticed the error, we notified [redacted] s [redacted] s indicated that the driver had just left, and they would reroute him to the correct addressIt is still a mystery what happened at this pointWhen we heard from [redacted] s again they said they didn't get ahold of the driver, and the people at the incorrect address had apparently accepted our food 3)We did not click on the link in the e-mail to activate the promo codeRather, we logged into our Mealeo account and made our meal selectionsWe then looked in our email to see if there were any coupon codes for MealeoWe entered in the promo code that was in the e-mail 4) When you log into the Mealeo account, it automatically defaults to [redacted] does not even come up as an option 5) We have placed many orders through Mealeo and not had that problemThe correct address was present throughout the entire processI am not sure how he has screenshots of what we sawThat is impossibleSomething happened on their end and they do not want to make it right We demand a full refund for the orderI cannot believe the business cannot make this right over $ Regards, [redacted]

We're not sure what additional information we can provide in regards to this matterTo further expand on the previous detailed notes we've submitted:1) Our records indicate the customer had at least times to review their order before submitting itWe didn't change the order details after hitting submit, we simply pass that information to the restaurant for fulfillment. 2) Our records indicate hour and minutes passed when the customer contacted the restaurant, which was even past the expected delivery time.3) As indicated in our previous response, our records indicate the customer clicked on the email we sent them, that had the coupon they used with their order4) As indicated in my previous response the coupon they used was sent to ***, which we've outlined clearly shows the address where the order was sent because they clicked on the link in that email and it set the address.5) As shown in our screenshots previously provided the customer had at least areas to review their order, where it was clearly showing the address where the order was scheduled to be delivered. Again, we're not sure what additional information we can provide regarding this matter, our original response included a detailed timeline of events along with screenshots showing our initial email response to the customerIf you there are any specific pieces of information you need us to get we canWe do have access to our website / email logs that will clearly show the IP address of the customer and the activity on our website. Thanks

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The business has not provided any solution, and there description of our activities is completely falseI would like the business to show exactly how they know we clicked on the promo code and saw the subsequent screens as they claim I Know for a fact that is not what happened, and yet they are insisting that it didAs stated before, we went to the mealeo website, selected our order, entered in the promo code, and through this whole process the correct address appearedIt was only after we didn't receive our order that we logged in to check the status and noticed an incorrect addressThis is not something we could do anything aboutThe business is acting as though it was some flaw on our part for not checking the status of our order prior to it being delayedWe ordered our food and when we noticed it was taking longer than expected, we inquired furtherI cannot believe it is taking so long to come to a resolution on this matterIt is likely that the business has spent more than $in labor to dispute doing the right thing instead of actually doing the right thingIt is sad that a business would fight so hard against an error on their part where a customer ultimately received no product or serviceIt is not even like we received bad serviceWe will be going to the bank to file this as a fraudulent charge. Regards, *** ***

It appears any information we provide regarding this matter it's not going to completely satisfy this dispute, so we've gone ahead and refunded their moneyThe only thing we ask is in the future when ordering from any online service, please take an additional second or two and completely review the order to ensure all of the information is correct

My name is Jes, and have been an account manager with Mealeo for just about a year nowI spoke with Jeff the evening of his complaint when one of our customer service representatives, Amy (mentioned above) asked me to speak with an "irate customer" as she explained to me he was very unhappy with
the help she provided, and asked me to step inI immediately picked up the phone and gave him a callWhen I pulled up his order details, I saw what we would normally see in our back end system (see image attached) which shows, what time the order was sent and approved by the restaurant 2:58, when the order was canceled (because the restaurant decided they couldn't deliver the food because of poor driving conditions - there was a terrible storm that evening, our office is local, about mins away from the restaurant and it snowed all evening)I agreed with the customer that the restaurant should have notified him sooner that the order could not be delivered and should certainly not have lied to him about itI assured the customer this would be addressed with the owners / managers of the restaurantAmy immediately refunded his order, which takes - hours (not undisclosed) to appear in his bank account, as with any transaction onlineIn fact, his transaction with Mealeo never even settled, so it's likely it was back in his account even soonerAmy then offered him a $coupon towards his next order on Mealeo, with a different restaurant who would be more than happy to receive his businessThe customer was unhappy with this compensationI simply asked him, what he would like us to do to help his situationHe had no response, other than a $coupon was not acceptable as it did not change the fact he was still hungry and without food, and now without $in his bank accountI offered him an additional discount code, taking $off his order, which is close to 50% of his original order of $- and he kept refusingHe continued to harass me, stating that if coupons were the only thing we could do to help, we really weren't helping at allI assured him that yes - changing the past is not something in my power and if he did think of anything we could do to help to please reach out.This customer treated our customer support staff with disrespect, our restaurants with disrespect, and myself with disrespectI have since addressed the owner of the restaurant stating that his is unacceptable and cannot happen in the futureI also explained to them the resources they have to enable / disable delivery when driving conditions are less than ideal - they understand this moving forwardI also explained to our customer service representative that if they are ever uncomfortable speaking with a customer to please reach out to me. We sincerely tried to make this customer happy any way we couldWe went above and beyond and everything we offered him, in his eyes, was unacceptable or not enoughSpeaking on behalf of the company as a whole, we process hundreds of thousands of orders each yearIf our customer service practice has been anything less than exceptional, surely there would be more than a single complaint submitted

Thanks again for the heads up on this matterHere’s a quick timeline of events regarding this issue: 4:53: Customer opened and clicked on an email sent from our serviceWhen the customer clicked on the email it set his ordering preferences based on the address on file for that email4:58:
Customer placed an order for immediate delivery from ***’s Pizza in Scotia4:59: Order was accepted by the restaurant, customer was notified of approval within their online account and an email confirmation was also sent with an estimated delivery time of to minutes (Approximately 5:- 5:59). 6:20: (hour and minutes later) Customer called our support line alerting us to an issue with the orderHe indicated he just called the restaurant and alerted them to the delivery address not being correct, they informed him the order had already been delivered and accepted at the address providedThe restaurant also indicated they wouldn’t make him another order because they followed the instructions provided in the order slip and already incurred the cost to prepare the order and deliver the food. To further expand on those events: - I’ve attached a PDF of the email chain of my response to the customer after his email to us complaining about the issueThe email outlines how the checkout process works on our website (which the customer has used at least times before)It also provides screenshots indicated what address is being submitted with the order and how many times the customer had to review that information and adjust it before submitting the order.- I’ve also provided a screenshot indicating the time we received the phone call from the customer. - As indicated in the customer emails and his complaint our system ‘reverted to an old address’ is not possible, we’re in the business of providing customers with an easy way to order food online from local restaurants and we don’t change or adjust orders after they are submitted, we simply pass the information on the restaurant and they fulfill it- In terms of providing the customer with a refund, we decided to not offer the customer a refund for multiple reasons; we provide numerous chances for customers to review and adjust their order details before submitting it, the customer did not notify us of the issue until hour and minutes after it was submitted (which was even past the expected delivery time)Additionally we already have to pay the restaurant for this order due to the fact they prepared the food and delivered it based on the order details submitted by the customerGiven that information we can’t give the customer a refund, then subsequently pay the restaurant for his mistake. Hopefully that provides enough information regarding the issue, please let us know if you need any further details or have any questions.Have a great day! Lance ***Mealeo.com | facebook.com/Mealeo

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The explanation of events is absolutely NOT what occurred.
1) We only noticed the error in address when the order had not been delivered, so we logged into the account to see where the order was.
2)As soon as we noticed the error, we notified [redacted]s. [redacted]s indicated that the driver had just left, and they would reroute him to the correct address. It is still a mystery what happened at this point. When we heard from [redacted]s again they said they didn't get ahold of the driver, and the people at the incorrect address had apparently accepted our food.
3)We did not click on the link in the e-mail to activate the promo code. Rather, we logged into our Mealeo account and made our meal selections. We then looked in our email to see if there were any coupon codes for Mealeo. We entered in the promo code that was in the e-mail
4) When you log into the Mealeo account, it automatically defaults to [redacted] does not even come up as an option
5) We have placed many orders through Mealeo and not had that problem. The correct address was present throughout the entire process. I am not sure how he has screenshots of what we saw. That is impossible. Something happened on their end and they do not want to make it right.
We demand a full refund for the order. I cannot believe the business cannot make this right over $20.
Regards, [redacted]

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Address: 971 Main Street, Clifton Park, New York, United States, 12065

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