We're so sorry to hear that this user experienced trouble! That's not the level of service we hold ourselves toUnfortunately this customer did not use any of their available meals on the platformWe checked all of our internal systems and it appears that we never received any communication (via email or phone) that this customer would like to cancel or would like to be refundedTo quickly remedy this situation, we've gone ahead and proactively refunded the customer's full payment
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
We're so sorry to hear that this user ( [redacted] ) experienced trouble! That's not the level of service we hold ourselves to [redacted] became a MealPal user on July [redacted] (a long time user!)Upon signing up, [redacted] agreed to our terms of service, which state that cycles are set on a 30-day period, not a monthly periodWith that, charges can come through slightly before the same day of the month you had signed upFor example, [redacted] listed that they were expecting a charge on the [redacted] of every month, but in fact, we simply place the charge days after the start of each cycleA cycle refers to your day subscription.The terms of service can be found here - [redacted] - and the section in review is Section 3.a.1.The most recent charge of $is for a cycle beginning on Despite this charge being correct, we actually reversed the charge for the user [redacted] on 92017, the day before the new cycle startedThis refund was done out of good faithUnfortunately, we cannot also honor the $overdraft fee the user incurred from their bank, nor can we honor the $charge the user listed out mentioning that we had stolen money for themThe account is active, and available for useIf [redacted] would like us to extend the time they have to use the available meals, they can write in to [redacted] , and we are always happy to extend their current cycle
We're so sorry to hear that this user experienced trouble! That's not the level of service we hold ourselves toUnfortunately this customer did not use any of their available meals on the platformWe checked all of our internal systems and it appears that we never received any communication (via email or phone) that this customer would like to cancel or would like to be refundedTo quickly remedy this situation, we've gone ahead and proactively refunded the customer's full payment
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
We're so sorry to hear that this user ( [redacted] ) experienced trouble! That's not the level of service we hold ourselves to [redacted] became a MealPal user on July [redacted] (a long time user!)Upon signing up, [redacted] agreed to our terms of service, which state that cycles are set on a 30-day period, not a monthly periodWith that, charges can come through slightly before the same day of the month you had signed upFor example, [redacted] listed that they were expecting a charge on the [redacted] of every month, but in fact, we simply place the charge days after the start of each cycleA cycle refers to your day subscription.The terms of service can be found here - [redacted] - and the section in review is Section 3.a.1.The most recent charge of $is for a cycle beginning on Despite this charge being correct, we actually reversed the charge for the user [redacted] on 92017, the day before the new cycle startedThis refund was done out of good faithUnfortunately, we cannot also honor the $overdraft fee the user incurred from their bank, nor can we honor the $charge the user listed out mentioning that we had stolen money for themThe account is active, and available for useIf [redacted] would like us to extend the time they have to use the available meals, they can write in to [redacted] , and we are always happy to extend their current cycle