From: [redacted] [mailto: [redacted] ] Sent: Thursday, October 01, 1:PMTo: [redacted] < [redacted] >Subject: Re: Fwd: Revdex.com letter with complaint infoDear Ms***,This letter is in response to the complaint filed against us by Mr [redacted] concerning the website we built for him on behalf of the North Carolina Vocational Rehabilitation ServiceWe are saddened that he did not approached us directly to give us the opportunity to resolve this issue in an amicable manner but instead escalated it to this.When we were contracted to build the website on his behalf last fallIt was very clear that we would need him to provide us with the information that would need to be put on the siteOn our FAQ page it clearlystates:"In order to make the process go as quickly and as smoothly as possible, we will need all of the content (photos and text) when you are ready to purchaseIf you are just doing a website redesign, we can take that information straight from your former website all you would need to submit is any changes or additional information that you would want to include on the site.If this is your first website we can provide you with help to gather all of the information that you’ll need to create your siteAnd remember all of our plans include some level of ongoing support and maintenance so you don’t have to feel that you will be stuck after your site is up.However, it is still a good idea to provide all of what you want up front." http://triadwebsiteservices.com/index.php/faqs?faqitem=accordion12Mr [redacted] came in to our shop on multiple occasions and talked at length about his ideas for his business and his siteBut he didn't provide us with information, photos or pictures in a format ready to be put online.We talked with representatives form Vocational Rehab, and they informed us that there were parts of Mr [redacted] 's business that was not completely finished and that they were also waiting on somethings that was delaying getting us (pictures some text)We agreed to wait to receive all the information.The package for his site only included one (1) revision after the first mowas doneWe had explained to both Mr [redacted] and the Vocational Rehab representatives that in order for them to get the most from the package that they should give us as much information up frontWe would be updating the site quarterly, but it didn't make sense to start out with incomplete information.In January of this year Mr [redacted] sent us over a moof ideas for what he would like on the siteThere were a list of pages that he would like, more than the that was a part of the contract but there was no actionable information no formatted contentWe informed him that we would need at least the basic information (Home, About, Services/Products, Contact) in a form ready to put online for the us to get a useful site up and running.We waited but didn't receive the needed information in a form ready to be put online.In June after months of not hearing from Mr [redacted] we received a call from a representative of Vocational RehabStating that Mr [redacted] was asking them for more money to hire someone else to create a site for himOf course they were concerned because they had paid for us to build a site for himI explained to them what had happened, that we had not received enough information to build a useful, functional websiteWe discussed the options considering that it had been almost months since they had paid for the site and there were only months remaining until the contract would be done.We, Triad PC Repair, offered to restart the contract from the time that we received the needed information so instead of the contract ending in October It would end in June A representative from Vocational Rehab was assigned to work directly with us on Mr [redacted] 's websiteTogether we were able to get all the information and pictures together as well as create an online store for him to sell his products.We were informed that his business was going to be featured in several local magazines in September, we had his site up and ready by the middle of AugustThe site has been live and on the web for less than days.A couple of weeks after finishing the site I requested feedback from the representative that I was working with at Vocational Rehab here is what we received:"I have worked with Triad PC (Amy) for the past couple of months building a website for a small businessShe has been a wonderful partner to have in this processShe is knowledgeable, experienced, and always happy to help in any way that she canShe has truly gone out of her way to help with all aspect of the website to ensure its successI could not ask for better service."It is regrettable that Mr [redacted] 's business is not going as well as he may have hoped but his lack of success has nothing to do with the service that our company has provided.All the best,Amy M [redacted] Web DeveloperTriad PC Repair/Triad Website Services
From: [redacted] [mailto: [redacted] ] Sent: Thursday, October 01, 1:PMTo: [redacted] < [redacted] >Subject: Re: Fwd: Revdex.com letter with complaint infoDear Ms***,This letter is in response to the complaint filed against us by Mr [redacted] concerning the website we built for him on behalf of the North Carolina Vocational Rehabilitation ServiceWe are saddened that he did not approached us directly to give us the opportunity to resolve this issue in an amicable manner but instead escalated it to this.When we were contracted to build the website on his behalf last fallIt was very clear that we would need him to provide us with the information that would need to be put on the siteOn our FAQ page it clearlystates:"In order to make the process go as quickly and as smoothly as possible, we will need all of the content (photos and text) when you are ready to purchaseIf you are just doing a website redesign, we can take that information straight from your former website all you would need to submit is any changes or additional information that you would want to include on the site.If this is your first website we can provide you with help to gather all of the information that you’ll need to create your siteAnd remember all of our plans include some level of ongoing support and maintenance so you don’t have to feel that you will be stuck after your site is up.However, it is still a good idea to provide all of what you want up front." http://triadwebsiteservices.com/index.php/faqs?faqitem=accordion12Mr [redacted] came in to our shop on multiple occasions and talked at length about his ideas for his business and his siteBut he didn't provide us with information, photos or pictures in a format ready to be put online.We talked with representatives form Vocational Rehab, and they informed us that there were parts of Mr [redacted] 's business that was not completely finished and that they were also waiting on somethings that was delaying getting us (pictures some text)We agreed to wait to receive all the information.The package for his site only included one (1) revision after the first mowas doneWe had explained to both Mr [redacted] and the Vocational Rehab representatives that in order for them to get the most from the package that they should give us as much information up frontWe would be updating the site quarterly, but it didn't make sense to start out with incomplete information.In January of this year Mr [redacted] sent us over a moof ideas for what he would like on the siteThere were a list of pages that he would like, more than the that was a part of the contract but there was no actionable information no formatted contentWe informed him that we would need at least the basic information (Home, About, Services/Products, Contact) in a form ready to put online for the us to get a useful site up and running.We waited but didn't receive the needed information in a form ready to be put online.In June after months of not hearing from Mr [redacted] we received a call from a representative of Vocational RehabStating that Mr [redacted] was asking them for more money to hire someone else to create a site for himOf course they were concerned because they had paid for us to build a site for himI explained to them what had happened, that we had not received enough information to build a useful, functional websiteWe discussed the options considering that it had been almost months since they had paid for the site and there were only months remaining until the contract would be done.We, Triad PC Repair, offered to restart the contract from the time that we received the needed information so instead of the contract ending in October It would end in June A representative from Vocational Rehab was assigned to work directly with us on Mr [redacted] 's websiteTogether we were able to get all the information and pictures together as well as create an online store for him to sell his products.We were informed that his business was going to be featured in several local magazines in September, we had his site up and ready by the middle of AugustThe site has been live and on the web for less than days.A couple of weeks after finishing the site I requested feedback from the representative that I was working with at Vocational Rehab here is what we received:"I have worked with Triad PC (Amy) for the past couple of months building a website for a small businessShe has been a wonderful partner to have in this processShe is knowledgeable, experienced, and always happy to help in any way that she canShe has truly gone out of her way to help with all aspect of the website to ensure its successI could not ask for better service."It is regrettable that Mr [redacted] 's business is not going as well as he may have hoped but his lack of success has nothing to do with the service that our company has provided.All the best,Amy M [redacted] Web DeveloperTriad PC Repair/Triad Website Services