Mean Steam Carpet Clean

Review: Hired Bobby to clean the sofa, love seat and ottoman that I have. I was very detailed in the description when I first called him and he told me that it was $75 for the whole job. He only cleaned the top surface of the sofa. He didn't even clean the other side of the cushions and didnt vacuum the pet hair on the sofa to begin with. When I asked him to return and complete the job he was charging me another $40 when he didnt say anything in the first place before he actually started the job. He was over an hour late for his initial appointment. Who would clean just the top surface of a couch and not clean the bottom side of the cushions?? He also told me that the bottom side of the cushions are not normally cleaned because it was not seen?!?That defeats the purpose of getting it cleaned. Then, I made a second appointment and he never showed up!! After calling him numerous times, he finally responds with a text message. I agreed to pay the additional $40 but he insisted that I pay him first before he does the job!! He also told me in the beginning that he has been doing the upholstery cleaning for more than 15 years and later on when I complained, he admitted that he doesn't do upholstery cleaning as much...This person is very unprofessional and incompetent! A complete waste of my time. Very disattisfied with the cleaning service and the customer service I got from him. I would like to get a complete refund of the $75 cash I paid him.Desired Settlement: Would like to get a full refund of the $75 cash I paid him so I can hire someone else to do the complete job.