I am very sorry you did not have a positive experience with my clinicWhen we establish care with a patient, we provide the patient with our patient financial policy which explains we will bill your insurance and any remaining amount after insurance has paid is due within days of the statement dateOur policy also states it is the patient's responsibility to know what is covered by his or her insurance planWe provided our policy to your husband at his first visitOur contract with your insurance company means we accept the payment terms from your insurance company to include collection of co-pays, deductibles, and co-insurance amounts from the patientIn your husband's case, I confirmed your insurance company applied the allowed payment amount for both visits towards the deductible associated with your husband's plan, and since we are obligated to honor the terms of our contract with your insurance company, we cannot adjust our bill, since we have consistent billing and collection policies for all of our patients with that particular insuranceIf your husband would like to contact me directly to discuss medical necessity for the testing done, I am happy to have that conversation with himOut of respect for confidentiality of his protected health information, I am not at liberty to provide details about his care in this response, but am happy to discuss this further with him by phone, and again am very sorry for the misunderstanding Sincerely, Jan S [redacted] , CEO Spokane Eye Clinic (509) 459-
I am very sorry you did not have a positive experience with my clinicWhen we establish care with a patient, we provide the patient with our patient financial policy which explains we will bill your insurance and any remaining amount after insurance has paid is due within days of the statement dateOur policy also states it is the patient's responsibility to know what is covered by his or her insurance planWe provided our policy to your husband at his first visitOur contract with your insurance company means we accept the payment terms from your insurance company to include collection of co-pays, deductibles, and co-insurance amounts from the patientIn your husband's case, I confirmed your insurance company applied the allowed payment amount for both visits towards the deductible associated with your husband's plan, and since we are obligated to honor the terms of our contract with your insurance company, we cannot adjust our bill, since we have consistent billing and collection policies for all of our patients with that particular insuranceIf your husband would like to contact me directly to discuss medical necessity for the testing done, I am happy to have that conversation with himOut of respect for confidentiality of his protected health information, I am not at liberty to provide details about his care in this response, but am happy to discuss this further with him by phone, and again am very sorry for the misunderstanding Sincerely, Jan S [redacted] , CEO Spokane Eye Clinic (509) 459-