Meats & More

Hi,I was unaware that I had to respond to this as the issue was resolved right away with the customerShe has received her order as well as a discount for our errorWe have been having issue with our web server email, but have resolved the issue! Thanks, [redacted]

Thank you [redacted] for addressing your issues and concerns and we have refunded and emailed you directly in response to the issues mentioned aboveWe apologize that there was a disconnect on getting your store credit authorized and sent to youWe did do this to the best of our knowledge, (I personally remember filling out the page myself) via our automated system on our web host but it looks like it never went throughI have never done another one of these and had never done one before so I am not sure where it went wrong but we are looking into that for future customers in need of creditsWe had believed that the person handling emails at the time was responding to all issues but it looks like you were not receiving reply's and that is not what our policy is and we apologize for thisOur customers are incredibly important to us and we are sorry that the service was lacking and inadequateWe have taken steps to make sure there is no longer a disconnect on emails and issues coming throughWe hope that you enjoy your changing mat and your growing familyHave a wonderful day Kindly,***Fawn + Cub

Here is a copy of the conversation between *** and IHer new bag has been shipped out so everything has been worked outPlease let me know how I proceedThanks!Kindly,***Fawn + Cub

Hi,I was unaware that I had to respond to this as the issue was resolved right away with the customer. She has received her order as well as a discount for our error. We have been having issue with our web server email, but have resolved the issue! Thanks,[redacted]

Thank you [redacted] for addressing your issues and concerns and we have refunded and emailed you directly in response to the issues mentioned above. We apologize that there was a disconnect on getting your store credit authorized and sent to you. We did do this to the best of our knowledge, (I...

personally remember filling out the page myself) via our automated system on our web host but it looks like it never went through. I have never done another one of these and had never done one before so I am not sure where it went wrong but we are looking into that for future customers in need of credits. We had believed that the person handling emails at the time was responding to all issues but it looks like you were not receiving reply's and that is not what our policy is and we apologize for this. Our customers are incredibly important to us and we are sorry that the service was lacking and inadequate. We have taken steps to make sure there is no longer a disconnect on emails and issues coming through. We hope that you enjoy your changing mat and your growing family. Have a wonderful day.  Kindly,[redacted]Fawn + Cub