MEB Management Services

Here is the second set of correspondence with MEB that was never addressed to dateThey are also not being truthful They were very aware of the robbery/break in here with our neighbor and APD has a record of the call and the reportAlso Y [redacted] here in the office as well as the supervisor At Entrata were more than aware of the issues with the resident portal as stated there were issues with other residentsThere have been issues with the resident portal every month with the exception of March And I have left voicemails and have my phone records to match thatIn the office here Peggy has been spoken to and other times we have left messages and are always told they did not receive the messageI have also made several attempts to contact them through the resident portalAlso all have been ignoredIt is very uncomfortable where we have to actually document/record and show proof of the attempts that we are making to get issues resolved with management They were also incorrect they ended up charging us and we tried to rectify the issue the day we were notified of the problemThe onsite office presented delays in responding and then we were charged additional moniesThat is not fair.It appears they make up their own rules as they go and we as residents are stuck with not many optionsIn fact a new resident was told he could get dish tvHe paid for the installation of both a regular & an international dishHe was sent a letter telling him he must remove the dishesAlso not fairIn our lease it says we are allowed parking space per aptThere are many residents here that have 2,cars and we never have a place to parkAlso just for the record our patio door still does not lock

I have lived at [redacted] Apartments for a year and a half and I was given a letter that I have underpaid my rent since June of I have paid every month what they have asked and now to come months later and tell me it's not right is absurd I spoke with management at this property and she admitted it was their mistake and they are human so I should understand I am sorry but this is a business and you are admitting it was your error but now I am paying for it I have tried numerous times to get in touch with the management company and have never received a phone call back Another poor customer service/business error This company does not value their tenants at any level I would not recommend dealing with any of their properties!!

This is in response to the disputed amount of $Per your signed Rental agreement dated 7/26/2015, it states that ‘Rent not received
in the rental office or at such other location as Owner may designate by the close of business on the 1st day of the month will be considered delinquent and subject to a late fee of $and will continue accruing at a rate of $per day until all sums owed have been paid in full.’ A newsletter was sent out on December 22nd, reminding the residents that the office would be closed on January 1st and would re-open on January 2nd at 10:00amThe newsletter also stated to avoid late fees, rent payments were to be dropped off in the night drop located on the West side of the officeOn six different occasions you utilized the night drop and on the morning of the 2nd, the late fee of $plus tax was reversed from your accountJanuary, 2016, your rent was received on January 4th and a late fee of $was assessed to your accountRent, late fees and utilities totaled $and we received payment of $580.00, leaving a balance due of $February 2nd, 2016, you came into our office and filled out a Promise to PayYour rent including the balance due from January, utilities and late fee of $totaled $and you paid $540.00, leaving a balance of $plus accruing late fees of $per day We have not acted unfairly nor have we done anything illegalWe are simply upholding the terms of our rental agreement

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
*** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Apparently I can't file a complaint here since it's a landlord/tenant issue so I just have to write a review (here I can write a review). I've tried to settle my issues with this company since I moved in, I have picture after picture of what kind of apartment I moved into & yet all I've gotten where lies. People are "nice" to your face & in e-mails, but you never get the truth in either situation. I couldn't even get them to have a real cleaning crew here-2 girls with 2 rags showed up asking "what do you want wiped down" & only had 1 bottle of some toxic stuff that they weren't even supposed to be bringing because I was supplying my own cleanser. You would think a REAL cleaning crew would bring a vacuum, bucket, mob, toilet scrubber, etc...I shouldn't have to spell all of this out yet they KEEP insisting they re-sent people to CLEAN but when I moved in, this place should have been closed for repair! I've been sick, my pets have been sick, I was shown a model & basically got the old "bait & switch" deal. I was told my carpet was put in JUST before I moved in, found out that was another lie & she only told me it was brand new after I told her about all the vacuuming I've been doing & I'm STILL walking around on it with clean socks/feet & they are still getting dirty way too quick! It took this manager a bit before she came up with "uhhh, well wait come to think about it, you just had new carpet put it"...hmmm, that's odd you didn't say that when I first say the carpet was dirty with paint stains & now you are saying you don't normally let guys come in after new carpet is put in. Again, I have SO many pictures of how gross this place was when I moved in & what they HAD to replace, even the guys who came out (after fighting with management for a MONTH!) to clean the air ducts & replace the vents (they were BLACK!) the guys couldn't believe how nasty the vents were & hoped I just moved in (like meaning a few days!)-not a MONTH! That's not just dangerous for your health, I don't care if there is black mold or not but it also makes your electric bill higher because the air can't push through all that grim & dust! After being here now for almost 2 months, I have a LOT that no one would want to step foot in, like the shower with cracks & patches they tried to fix. I honestly believe that this place has the rating it does is because 1/2 the people are just tired of complaining because I have. I honestly TRIED so many times to work with management but no one ever tells the truth & just keeps asking what they can do for you now but then makes excuses as to why they can't do that & never gets back to you. You will hear "we are doing the best we can" more than you have ever heard anything else in your life! The manager here has blamed other people as to why it took her so long to even come SEE my apartment & why she never saw my checklist or heard my complaints from the very beginning & again after the excuses of her not getting to my apartment, being busy, forgetting our appointment, she never took even looking at my place seriously & it took me having to go further for her to finally do something. I've gotten so many different stories from so many people here, even as simple as when the gates should be shut. The bottom line is, I tried to work with them & I'm still living in a dirty place (not AS dirty) but still not clean, but I'm the one who had to clean the dead bugs from day 1 & even a LOT of the regular cleaning. I couldn't move in on the 1 of July because they said they had SO much to do when I've heard from others things were done & seen things were NOT done (like WHAT new carpet or cleaning?), I wasn't compensated nearly enough. This place is WAY better NOW that I've done & MADE them do some things but it's still not up to par for what I'm paying, especially the fact that I have to keep taking medicine & my bird too JUST to BE here! I have NO doubt there is more hiding underneath than I really want to know. I know because every day I clean more, I find more about how dirty this place really is! THAT'S really gross & can't stress enough that I have pictures. It's not right that they hire cleaners that not only don't know how to clean but steal too & management can't even acknowledge either of my issues about them. I showed them a picture of a simple napkin that I used to "wipe" the floor with just water after the "cleaners" JUST left & the napkin was BLACK with dirt! I literally showed up at the office as SOON as they left with this picture to prove my point & the proceeded to show her older pictures which ALL had dates & times on them, again to prove I wasn't lying. This place doesn't care about many people, they just want everyone to be quiet & live here with no problems & if there is a simple issue that is the only thing they will take care of. I have endless e-mails of me trying to get communication & they never seem to address most of my issues or make up things on their own & that's even if they get back to me at all. So now this is all I can do here since I have to file a REAL complaint elsewhere.

I have lived at [redacted] Apartments for a year and a half and I was given a letter that I have underpaid my rent since June of 2013. I have paid every month what they have asked and now to come 8 months later and tell me it's not right is absurd. I spoke with management at this property and she admitted it was their mistake and they are human so I should understand. I am sorry but this is a business and you are admitting it was your error but now I am paying for it. I have tried numerous times to get in touch with the management company and have never received a phone call back. Another poor customer service/business error. This company does not value their tenants at any level. I would not recommend dealing with any of their properties!!

Again, we have no knowledge nor any reports about the robbery/break in with their neighbor.This is not relevant to their rent check bouncing due to insufficient funds their bank account. There were not 11 other residents having issues with our online portal. Mr. [redacted] misunderstood, we had 11 other residents that were late. We have no record of their phone calls, and when they have called the Flagstaff Corporate office they always received a call back. 
 
In our last response we attached proof from the online portal that there were no issues with the program, and the payment was returned due to insufficient funds. All fees charged were correct, and acknowledged on their lease agreement. We will not return any fees. 
 
Thank you.

Here is the second set of correspondence with MEB that was never addressed to date. They are also not being truthful They were very aware of the robbery/break in here with our neighbor and APD has a record of the call and the report. Also Y[redacted] here in the office as well as the supervisor At...

Entrata were more than aware of the issues with the resident portal as stated there were issues with 11 other residents. There have been issues with the resident portal every month with the exception of March 2015. And I have left voicemails and have my phone records to match that. In the office here Peggy has been spoken to and other times we have left messages and are always told they did not receive the message. I have also made several attempts to contact them through the resident portal. Also all have been ignored. It is very uncomfortable where we have to actually document/record and show proof of the attempts that we are making to get issues resolved with management. 
They were also incorrect they ended up charging us 1053.43 and we tried to rectify the issue the day we were notified of the problem. The onsite office presented delays in responding and then we were charged additional monies. That is not fair.It appears they make up their own rules as they go and we as residents are stuck with not many options. In fact a new resident was told he could get dish tv. He paid for the installation of both a regular & an international dish. He was sent a letter telling him he must remove the dishes. Also not fair. In our lease it says we are allowed 1 parking space per apt. There are many residents here that have 2,3 5 cars and we never have a place to park. Also just for the record our patio door still does not lock.

Ms. [redacted], I apologize if you were not treated in a respectful manner when you called about this matter.  It is always our intention to provide excellent service to all...

people we communicate with.
Upon inspecting the apartment, damages were discovered, beyond normal wear and tear and charges were assessed.  Because we were not provided a forwarding address upon move out, the move out the statement was mailed to your last know address, which was The View at Catalina.  The postman stated that there was no mail forwarding requested thus your mail was still being delivered to the mail box at The View at Catalina until recently.
As soon as we became aware of the gas issue we brought in a contractor to address the matters promptly.
I left you  a message on Monday stating that I would review your file further and contact you later this week.  I will be calling you shortly.

On 6/28/16 the Leasing at [redacted] toured Christopher a vacant apt #[redacted]. During the tour the Leasing did state that this was a different floor plan and size. This was not a 3 bedroom floor plan. #[redacted] also does not have a...

dishwasher. The Leasing did tell Christopher that his unit would be upgraded which means it has upgraded cabinets, and upgraded flooring. This is when Christopher applied for #[redacted] at the rate of $1815 per month.  When a 3 bedroom became available to view the leasing arranged a 2nd tour with Christopher's roommates. At this time, they toured #[redacted] which is a 3 bed floor plan, and had a dishwasher. This unit was un-upgraded. During the lease signing Christopher showed a copy of a [redacted] ad, and asked why the rent was different since it's the same floor plan. They were told it was for a non-upgraded apt, and offered to show them pictures of their apt. They refused to view the pictures. On 8/6/16 Christopher spoke with the Asst. Manager, and said it we should have disclosed that there was not a dishwasher in his unit. The Asst. Manager told Christopher that a dishwasher is an amenity and not a necessity. She also explained that is why the rates are different being that there are 10 different floor plans, and no 2 apartments are alike. She also explained his premium was for the upgraded cabinets and flooring. During that conversation they scheduled an inspection to see if a dishwasher could be installed. The inspection date was 8/8/16. Inspection was completed, and it was found that with current cabinets a dishwasher would not fit. A few days after that inspection we sent out a Sr Maint. Supervisor to see what could be done. It was discovered that with removing a cabinet we could install a dishwasher. We have gone above and beyond to make Christopher's request to add a dishwasher. We have informed him that one will be installed once received. The property had to order one, and arrange for installation.

Apparently I can't file a complaint here since it's a landlord/tenant issue so I just have to write a review (here I can write a review). I've tried to settle my issues with this company since I moved in, I have picture after picture of what kind of apartment I moved into & yet all I've gotten where lies. People are "nice" to your face & in e-mails, but you never get the truth in either situation. I couldn't even get them to have a real cleaning crew here-2 girls with 2 rags showed up asking "what do you want wiped down" & only had 1 bottle of some toxic stuff that they weren't even supposed to be bringing because I was supplying my own cleanser. You would think a REAL cleaning crew would bring a vacuum, bucket, mob, toilet scrubber, etc...I shouldn't have to spell all of this out yet they KEEP insisting they re-sent people to CLEAN but when I moved in, this place should have been closed for repair! I've been sick, my pets have been sick, I was shown a model & basically got the old "bait & switch" deal. I was told my carpet was put in JUST before I moved in, found out that was another lie & she only told me it was brand new after I told her about all the vacuuming I've been doing & I'm STILL walking around on it with clean socks/feet & they are still getting dirty way too quick! It took this manager a bit before she came up with "uhhh, well wait come to think about it, you just had new carpet put it"...hmmm, that's odd you didn't say that when I first say the carpet was dirty with paint stains & now you are saying you don't normally let guys come in after new carpet is put in. Again, I have SO many pictures of how gross this place was when I moved in & what they HAD to replace, even the guys who came out (after fighting with management for a MONTH!) to clean the air ducts & replace the vents (they were BLACK!) the guys couldn't believe how nasty the vents were & hoped I just moved in (like meaning a few days!)-not a MONTH! That's not just dangerous for your health, I don't care if there is black mold or not but it also makes your electric bill higher because the air can't push through all that grim & dust! After being here now for almost 2 months, I have a LOT that no one would want to step foot in, like the shower with cracks & patches they tried to fix. I honestly believe that this place has the rating it does is because 1/2 the people are just tired of complaining because I have. I honestly TRIED so many times to work with management but no one ever tells the truth & just keeps asking what they can do for you now but then makes excuses as to why they can't do that & never gets back to you. You will hear "we are doing the best we can" more than you have ever heard anything else in your life! The manager here has blamed other people as to why it took her so long to even come SEE my apartment & why she never saw my checklist or heard my complaints from the very beginning & again after the excuses of her not getting to my apartment, being busy, forgetting our appointment, she never took even looking at my place seriously & it took me having to go further for her to finally do something. I've gotten so many different stories from so many people here, even as simple as when the gates should be shut. The bottom line is, I tried to work with them & I'm still living in a dirty place (not AS dirty) but still not clean, but I'm the one who had to clean the dead bugs from day 1 & even a LOT of the regular cleaning. I couldn't move in on the 1 of July because they said they had SO much to do when I've heard from others things were done & seen things were NOT done (like WHAT new carpet or cleaning?), I wasn't compensated nearly enough. This place is WAY better NOW that I've done & MADE them do some things but it's still not up to par for what I'm paying, especially the fact that I have to keep taking medicine & my bird too JUST to BE here! I have NO doubt there is more hiding underneath than I really want to know. I know because every day I clean more, I find more about how dirty this place really is! THAT'S really gross & can't stress enough that I have pictures. It's not right that they hire cleaners that not only don't know how to clean but steal too & management can't even acknowledge either of my issues about them. I showed them a picture of a simple napkin that I used to "wipe" the floor with just water after the "cleaners" JUST left & the napkin was BLACK with dirt! I literally showed up at the office as SOON as they left with this picture to prove my point & the proceeded to show her older pictures which ALL had dates & times on them, again to prove I wasn't lying. This place doesn't care about many people, they just want everyone to be quiet & live here with no problems & if there is a simple issue that is the only thing they will take care of. I have endless e-mails of me trying to get communication & they never seem to address most of my issues or make up things on their own & that's even if they get back to me at all. So now this is all I can do here since I have to file a REAL complaint elsewhere.

This is unacceptable. I want to see photographs documenting this alleged claim, as well as receipts for all work performed. It seems that these charges are a bit exorbitant, hence my request. In reference to the gas issue, MEB's initial (and ongoing) response was to SHUT OFF THE SUPPLY FOR MONTHS ON END. Several tenants can attest to this, I might add. As previously stated, the matter was fixed only when several complaints arose with respect the illegal nature of MEB's response. So your assertion that the issue was handled "promptly" is quite the overstatement. In addition, when I moved in to the unit it was DISGUSTING -- no one had cleaned, nor had they inspected the balcony area (which featured a huge dead rat). Further, your apology about the poor customer service I (and many others) received is far too late. I am outraged by how these matters have been handled, and I am equally appalled that this company has continually given me the run around. Not only do I have to deal with harassment from a collections agency, I am also meant with resistance from MEB. So, no, I do not accept your feeble response or cryptic promises to "call [me] shortly."

I have lived at [redacted] Apartments for a year and a half and I was given a letter that I have underpaid my rent since June of 2013. I have paid every month what they have asked and now to come 8 months later and tell me it's not right is absurd. I spoke with management at this property and she admitted it was their mistake and they are human so I should understand. I am sorry but this is a business and you are admitting it was your error but now I am paying for it. I have tried numerous times to get in touch with the management company and have never received a phone call back. Another poor customer service/business error. This company does not value their tenants at any level. I would not recommend dealing with any of their properties!!

Ms. [redacted], I am reviewing the photos and actual charges and I will assess and contact you.  I will provide you with the photos and documents as well.  I have your phone number and will call you to discuss it as soon as I have all documents in my possession.

Here is the second set of correspondence with MEB that was never addressed to date. They are also not being truthful They were very aware of the robbery/break in here with our neighbor and APD has a record of the call and the report. Also Y[redacted] here in the office as well as the supervisor At...

Entrata were more than aware of the issues with the resident portal as stated there were issues with 11 other residents. There have been issues with the resident portal every month with the exception of March 2015. And I have left voicemails and have my phone records to match that. In the office here Peggy has been spoken to and other times we have left messages and are always told they did not receive the message. I have also made several attempts to contact them through the resident portal. Also all have been ignored. It is very uncomfortable where we have to actually document/record and show proof of the attempts that we are making to get issues resolved with management. 
They were also incorrect they ended up charging us 1053.43 and we tried to rectify the issue the day we were notified of the problem. The onsite office presented delays in responding and then we were charged additional monies. That is not fair.It appears they make up their own rules as they go and we as residents are stuck with not many options. In fact a new resident was told he could get dish tv. He paid for the installation of both a regular & an international dish. He was sent a letter telling him he must remove the dishes. Also not fair. In our lease it says we are allowed 1 parking space per apt. There are many residents here that have 2,3 5 cars and we never have a place to park. Also just for the record our patio door still does not lock.

Again, we have no knowledge nor any reports about the robbery/break in with their neighbor.This is not relevant to their rent check bouncing due to insufficient funds their bank account. There were not 11 other residents having issues with our online portal. Mr. [redacted] misunderstood, we had 11 other residents that were late. We have no record of their phone calls, and when they have called the Flagstaff Corporate office they always received a call back. 
 
In our last response we attached proof from the online portal that there were no issues with the program, and the payment was returned due to insufficient funds. All fees charged were correct, and acknowledged on their lease agreement. We will not return any fees. 
 
Thank you.

Ms. [redacted], I apologize if you were not treated in a respectful manner when you called about this matter.  It is always our intention to provide excellent service to all...

people we communicate with.
Upon inspecting the apartment, damages were discovered, beyond normal wear and tear and charges were assessed.  Because we were not provided a forwarding address upon move out, the move out the statement was mailed to your last know address, which was The View at Catalina.  The postman stated that there was no mail forwarding requested thus your mail was still being delivered to the mail box at The View at Catalina until recently.
As soon as we became aware of the gas issue we brought in a contractor to address the matters promptly.
I left you  a message on Monday stating that I would review your file further and contact you later this week.  I will be calling you shortly.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID...

[redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

On 6/28/16 the Leasing at [redacted] toured Christopher a vacant apt #[redacted]. During the tour the Leasing did state that this was a different floor plan and size. This was not a 3 bedroom floor plan. #[redacted] also does not have a...

dishwasher. The Leasing did tell Christopher that his unit would be upgraded which means it has upgraded cabinets, and upgraded flooring. This is when Christopher applied for #[redacted] at the rate of $1815 per month.  When a 3 bedroom became available to view the leasing arranged a 2nd tour with Christopher's roommates. At this time, they toured #[redacted] which is a 3 bed floor plan, and had a dishwasher. This unit was un-upgraded. During the lease signing Christopher showed a copy of a [redacted] ad, and asked why the rent was different since it's the same floor plan. They were told it was for a non-upgraded apt, and offered to show them pictures of their apt. They refused to view the pictures. On 8/6/16 Christopher spoke with the Asst. Manager, and said it we should have disclosed that there was not a dishwasher in his unit. The Asst. Manager told Christopher that a dishwasher is an amenity and not a necessity. She also explained that is why the rates are different being that there are 10 different floor plans, and no 2 apartments are alike. She also explained his premium was for the upgraded cabinets and flooring. During that conversation they scheduled an inspection to see if a dishwasher could be installed. The inspection date was 8/8/16. Inspection was completed, and it was found that with current cabinets a dishwasher would not fit. A few days after that inspection we sent out a Sr Maint. Supervisor to see what could be done. It was discovered that with removing a cabinet we could install a dishwasher. We have gone above and beyond to make Christopher's request to add a dishwasher. We have informed him that one will be installed once received. The property had to order one, and arrange for installation.

This is in response to the disputed amount of $207.00. Per your signed Rental agreement dated 7/26/2015, it states that ‘Rent not received...

in the rental office or at such other location as Owner may designate by the close of business on the 1st day of the month will be considered delinquent and subject to a late fee of $50.00 and will continue accruing at a rate of $5.00 per day until all sums owed have been paid in full.’ A newsletter was sent out on December 22nd, reminding the residents that the office would be closed on January 1st and would re-open on January 2nd at 10:00am. The newsletter also stated to avoid late fees, rent payments were to be dropped off in the night drop located on the West side of the office. On six different occasions you utilized the night drop and on the morning of the 2nd, the late fee of $50.00 plus tax was reversed from your account. January, 2016, your rent was received on January 4th and a late fee of $61.20 was assessed to your account. Rent, late fees and utilities totaled $651.16 and we received payment of $580.00, leaving a balance due of $71.16. February 2nd, 2016, you came into our office and filled out a Promise to Pay. Your rent including the balance due from January, utilities and late fee of $51.50 totaled $716.18 and you paid $540.00, leaving a balance of $176.18 plus accruing late fees of $5.11 per day.    We have not acted unfairly nor have we done anything illegal. We are simply upholding the terms of our rental agreement.