Mechanic Mike

January 03, 2017Dear [redacted] , [redacted] came to my shop, Mechanic Mike's Auto Repair, on MONDAY NOT SUNDAY, AS STATED BY [redacted] ***, December 18th to have a bulb installed in her vehiclePrior to any work being done [redacted] asked how much it would cost and I informed her I would have to look as some vehicles have a different installation process than othersI then looked at the vehicle and learned that the bulb was not visible and it would therefore have to be put on a liftI informed [redacted] of the later and told her I'd take care of her the best I couldShe said, "ok" and I pulled her vehicle into one of my bays and put it up on the liftI then had to pull the right front wheel and inner fender well off in order to install the new bulb, which I didI then put the inner fender well and wheel back on, put the car down, and came into my officeI then informed [redacted] her vehicle was finishedIt took me approximately to minutes to do the job [redacted] then asked me how much it was going to costI informed her it was going to be $beings as I had to pull the wheel and inner fender well and put it on the lift [redacted] then got agitated and told me the dealer said they were only going to charge her $Having worked for a few dealerships over the course of several years I knew this to not be true as dealerships usually charge a minimum of $plus for the first hour or less NO MATTER THE JOB! To avoid further confrontation agreed to only charge her the $as she was supposedly quoted by her dealership, knowing that that couldn't been the case [redacted] then said the guy down the street said he would only charge $and retorted saying I didn't know about that as it wasn't as simple as switching the bulb; it had to be put on the lift and the wheel and inner fender well had to be pulled and re-installedTherefore I was not willing to accept her claim of such a low quote and that she owed me $ [redacted] was extremely aggravated at this point and handed me a credit card to charge her balance toI then informed her her payment could only be cash as I had a gut feeling that she was going to charge back the $as it has been done to me a couple times beforeHad she charged back the balance she owed me I would have not been paid anything for the services rendered [redacted] grew even more agitated and ran out the door screaming and yelling, causing a scene out front of my businessTo avoid anymore drama, losing any customers and any more confrontation agreed to accept her payment via credit card [redacted] then paid her balance and left [redacted] returned ten minutes later with the police, I told them exactly what happened and they leftAny further questions please feel free to call me at ###-###-####.Thank You,Michael F.Owner, Mechanic

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Complaint: ***
I am rejecting this response because half of everything he said was a complete lie! The only truth was that yes, I did indeed take my car for a bulb to be placed & he had to check to see where the bulb was atHe never came out & gave me a price after doing so & it did not take him 20/minutes, more like 5-He left out the part about charging me cash because he didn't trust "you's people" I never stormed out & he did all the hollering & cussing! I can get documentation from the dealership of their quite for $He clearly tried to get over because I was a women! He was very rude & was afraid of him which is why I called the police! I have a *** ***, not a ***, *** etc...a bulb that I brought in to get installed myself should not have cost that much & he knows it!
Regards,
*** ***

January 03, 2017Dear [redacted],[redacted] came to my shop, Mechanic Mike's Auto Repair, on MONDAY NOT SUNDAY, AS STATED BY [redacted], December 18th 2016 to have a bulb installed in her vehicle. Prior to any work being done [redacted] asked how much it would cost and I informed her I would have...

to look as some vehicles have a different installation process than others. I then looked at the vehicle and learned that the bulb was not visible and it would therefore have to be put on a lift. I informed [redacted] of the later and told her I'd take care of her the best I could. She said, "ok" and I pulled her vehicle into one of my bays and put it up on the lift. I then had to pull the right front wheel and inner fender well off in order to install the new bulb, which I did. I then put the inner fender well and wheel back on, put the car down, and came into my office. I then informed [redacted] her vehicle was finished. It took me approximately 20 to 25 minutes to do the job. [redacted] then asked me how much it was going to cost. I informed her it was going to be $85 beings as I had to pull the wheel and inner fender well and put it on the lift. [redacted] then got agitated and told me the dealer said they were only going to charge her $55. Having worked for a few dealerships over the course of several years I knew this to not be true as dealerships usually charge a minimum of $85 plus for the first hour or less NO MATTER THE JOB! To avoid further confrontation agreed to only charge her the $55 as she was supposedly quoted by her dealership, knowing that that couldn't been the case. [redacted] then said the guy down the street said he would only charge $35 and retorted saying I didn't know about that as it wasn't as simple as switching the bulb; it had to be put on the lift and the wheel and inner fender well had to be pulled and re-installed. Therefore I was not willing to accept her claim of such a low quote and that she owed me $55. [redacted] was extremely aggravated at this point and handed me a credit card to charge her balance to. I then informed her her payment could only be cash as I had a gut feeling that she was going to charge back the $55 as it has been done to me a couple times before. Had she charged back the balance she owed me I would have not been paid anything for the services rendered. [redacted] grew even more agitated and ran out the door screaming and yelling, causing a scene out front of my business. To avoid anymore drama, losing any customers and any more confrontation agreed to accept her payment via credit card. [redacted] then paid her balance and left. [redacted] returned ten minutes later with the police, I told them exactly what happened and they left. Any further questions please feel free to call me at ###-###-####.Thank You,Michael F.Owner, Mechanic