Mechanic Mike's Automotive

RE: In response to [redacted] claim, I would like to say that [redacted] and [redacted] are my personal neighbors who live next door to meIt wasn’t because my shop was the closest, she brought the car to me because she felt she could get the best and cheapest deal from me because we are neighborsAt the time, May 29, (the vehicle mileage 145668) I recommended replacing the water pump because it was leaking, and it is customary to replace the thermostat at the same time months later she called on my personal phone saying her car was at the bottom of hill and overheating, and asked if I could come and take a look at it after workAfter work I went over to her house next door and [redacted] stated that he had put a hose on that had come off, at the bottom of the radiator, back on and added water to reservoir , so when I opened up the cap to make sure that there was at least something in radiator, and sure enough there wasn’tI then added water to the engine so I could take it on a test drive [redacted] and I then took it on a test drive up and down the hill, and it wasn’t overheating When we drove to the bottom of the hill we did then notice a burning electrical wire smellWhen we arrived back at [redacted] and ***’s house I got a volt meter and checked the charging system, which hadn’t chargedWe noticed that the smell of burning electrical wire came from the alternator so I suggested that he bring the car in the following morning so we could replace alternator and put Lexus specific coolant because water is not good for this type of vehicleThe following day [redacted] brought in the vehicle and we called [redacted] and told him the price, which he then said to proceed with put on a new alternatorWe replaced alternator and put in coolant specifically for his Lexus and took it on a test drive, where everything had appeared to be fine [redacted] then came and picked up the vehicle and paid the bill on September 30, 2015.A week later [redacted] called and left a message on my answering machine saying that his vehicle was overheating and then the following day [redacted] called again and said that he was going to bring his vehicle to the shopI then asked him if he put coolant in the vehicle in which he responded that he did I recommended that he get his car towed if it is overheatingHe continued to drive to my shop with the temperature gage, in the car rising to the red line He called me about ten minutes later saying that his car had stalled on the freewayHe then had the car towed to my shop where I then noticed that the lower radiator hose had blown off So, I asked [redacted] where he put in the coolant and he had told me he put it in the reservoir, just like [redacted] had previously doneSo, I explained to him that you can’t put coolant into the reservoir, you have to put it into the engineTherefore, his vehicle did not have any coolant in it and he drove it to my shop, which is ten miles away, and drove it until it couldn’t drive anymoreI told [redacted] that it seems to have no compression and I’ll check it and give him a call backI checked the compression and found that he had zero compression in all of the cylinders so I called [redacted] on the phone and explained to him that because he drove his vehicle in the condition it was in he had burned up his engine, and that I would get back to him with some options, such as a used motor or a new one from the dealerA few days later [redacted] called and asked what was going on with the car and I told her that she needed to replace the engine and the car had no compression, which [redacted] hadn’t mentioned to ***She was furious and hung upThe following day [redacted] and [redacted] showed up at my shop in the morning, making a big scene in front of many customers stating that he was going to sue me and ruin my reputationI proceeded to give [redacted] his keys to his vehicle as he requested and to calm the situation down I explained to him that I would talk to my insurance to see if this is something that would be covered under my insuranceI then talked to my insurance and explained the situation to them and they informed me that this would not be covered because we were not liable for the damages done to the car Thanks, [redacted] , Mechanic ***s automotive

RE: In response to *** *** claim, I would like to say that *** and *** are my personal neighbors who live next door to meIt wasn’t because my shop was the
closest, she brought the car to me because she felt she could get the best and cheapest deal from me because we are neighborsAt the time, May 29,2015 (the vehicle mileage 145668) I recommended replacing the water pump because it was leaking, and it is customary to replace the thermostat at the same time .4 months later she called on my personal phone saying her car was at the bottom of hill and overheating, and asked if I could come and take a look at it after workAfter work I went over to her house next door and *** stated that he had put a hose on that had come off, at the bottom of the radiator, back on and added water to reservoir , so when I opened up the cap to make sure that there was at least something in radiator, and sure enough there wasn’tI then added water to the engine so I could take it on a test drive*** and I then took it on a test drive up and down the hill, and it wasn’t overheating. When we drove to the bottom of the hill we did then notice a burning electrical wire smellWhen we arrived back at *** and ***’s house I got a volt meter and checked the charging system, which hadn’t chargedWe noticed that the smell of burning electrical wire came from the alternator so I suggested that he bring the car in the following morning so we could replace alternator and put Lexus specific coolant because water is not good for this type of vehicleThe following day *** brought in the vehicle and we called *** and told him the price, which he then said to proceed with put on a new alternatorWe replaced alternator and put in coolant specifically for his Lexus and took it on a test drive, where everything had appeared to be fine*** then came and picked up the vehicle and paid the bill on September 30, A week later *** called and left a message on my answering machine saying that his vehicle was overheating and then the following day *** called again and said that he was going to bring his vehicle to the shopI then asked him if he put coolant in the vehicle in which he responded that he did I recommended that he get his car towed if it is overheatingHe continued to drive to my shop with the temperature gage, in the car rising to the red line. He called me about ten minutes later saying that his car had stalled on the freewayHe then had the car towed to my shop where I then noticed that the lower radiator hose had blown off So, I asked *** where he put in the coolant and he had told me he put it in the reservoir, just like *** had previously doneSo, I explained to him that you can’t put coolant into the reservoir, you have to put it into the engineTherefore, his vehicle did not have any coolant in it and he drove it to my shop, which is ten miles away, and drove it until it couldn’t drive anymoreI told *** that it seems to have no compression and I’ll check it and give him a call backI checked the compression and found that he had zero compression in all of the cylinders so I called *** on the phone and explained to him that because he drove his vehicle in the condition it was in he had burned up his engine, and that I would get back to him with some options, such as a used motor or a new one from the dealerA few days later *** called and asked what was going on with the car and I told her that she needed to replace the engine and the car had no compression, which *** hadn’t mentioned to ***She was furious and hung upThe following day *** and *** showed up at my shop in the morning, making a big scene in front of many customers stating that he was going to sue me and ruin my reputationI proceeded to give *** his keys to his vehicle as he requested and to calm the situation down I explained to him that I would talk to my insurance to see if this is something that would be covered under my insuranceI then talked to my insurance and explained the situation to them and they informed me that this would not be covered because we were not liable for the damages done to the car.
Thanks,
*** ***, Mechanic ***s automotive

RE: In response to *** *** claim, I would like to say that *** and *** are my personal neighbors who live next door to meIt wasn’t because my shop was the closest, she brought the car to me because she felt she could get the best and cheapest deal from me because we
are neighborsAt the time, May 29,2015 (the vehicle mileage 145668) I recommended replacing the water pump because it was leaking, and it is customary to replace the thermostat at the same time .4 months later she called on my personal phone saying her car was at the bottom of hill and overheating, and asked if I could come and take a look at it after workAfter work I went over to her house next door and *** stated that he had put a hose on that had come off, at the bottom of the radiator, back on and added water to reservoir , so when I opened up the cap to make sure that there was at least something in radiator, and sure enough there wasn’tI then added water to the engine so I could take it on a test drive*** and I then took it on a test drive up and down the hill, and it wasn’t overheating. When we drove to the bottom of the hill we did then notice a burning electrical wire smellWhen we arrived back at *** and ***’s house I got a volt meter and checked the charging system, which hadn’t chargedWe noticed that the smell of burning electrical wire came from the alternator so I suggested that he bring the car in the following morning so we could replace alternator and put Lexus specific coolant because water is not good for this type of vehicleThe following day *** brought in the vehicle and we called *** and told him the price, which he then said to proceed with put on a new alternatorWe replaced alternator and put in coolant specifically for his Lexus and took it on a test drive, where everything had appeared to be fine*** then came and picked up the vehicle and paid the bill on September 30, 2015.A week later *** called and left a message on my answering machine saying that his vehicle was overheating and then the following day *** called again and said that he was going to bring his vehicle to the shopI then asked him if he put coolant in the vehicle in which he responded that he did I recommended that he get his car towed if it is overheatingHe continued to drive to my shop with the temperature gage, in the car rising to the red line. He called me about ten minutes later saying that his car had stalled on the freewayHe then had the car towed to my shop where I then noticed that the lower radiator hose had blown off So, I asked *** where he put in the coolant and he had told me he put it in the reservoir, just like *** had previously doneSo, I explained to him that you can’t put coolant into the reservoir, you have to put it into the engineTherefore, his vehicle did not have any coolant in it and he drove it to my shop, which is ten miles away, and drove it until it couldn’t drive anymoreI told *** that it seems to have no compression and I’ll check it and give him a call backI checked the compression and found that he had zero compression in all of the cylinders so I called *** on the phone and explained to him that because he drove his vehicle in the condition it was in he had burned up his engine, and that I would get back to him with some options, such as a used motor or a new one from the dealerA few days later *** called and asked what was going on with the car and I told her that she needed to replace the engine and the car had no compression, which *** hadn’t mentioned to ***She was furious and hung upThe following day *** and *** showed up at my shop in the morning, making a big scene in front of many customers stating that he was going to sue me and ruin my reputationI proceeded to give *** his keys to his vehicle as he requested and to calm the situation down I explained to him that I would talk to my insurance to see if this is something that would be covered under my insuranceI then talked to my insurance and explained the situation to them and they informed me that this would not be covered because we were not liable for the damages done to the car. Thanks, *** ***, Mechanic ***s automotive

I had my truck in over a day period off and on including two stays overnight trying to have the engine tuned and an oil changeThe engine runs worst now than when I took it in! Also don't waist your time trying to setup an appointment, it took hours before they even looked at itThey told me they could not refund any of the $because they took more hours then expected to try to find the problem, of which they didn'tThe tech told me to take it to a professional service and tell "him" what they found that was the issueMy "service engine" lights stays on and the engine is hard to start in the morning