Mechanical 24, Inc.

Initial Business Response /* (1000, 5, 2015/09/03) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mechanical24.com
[redacted] called for service on 1/11/2014 for no heat, the tech found that the circuit board was bad and needed to be replaced customer opted to...

wait till Monday to avoid paying the opening fee of the supply house $ 150.00, once the price was figured out from the supply house for the new circuit board the customer asked how much it would cost to replace. We gave 3 options, good, better and best. He opted for the "good". The furnace was replaced on January 13, 2015 with Make Guardian Model:[redacted] S: W1NXXXXXXX. The Plenum was never opened which encases the coil and drain pan.
After installation we were called for the heat cycling in very short cycles, tech found the furnace going off on HI limit. The tech found the downstairs vents closed which are two large vents causing lack of flow through the unit. The vents were opened and the furnace functioned correctly.
Below is the service records of the leaking issue, we will gladly provide complete records to show the customers service history.
June 19, 2015
Invoice No. [redacted]
Furnace is leaking

Tech found the condensation drain clogged tech was able to clear it and verified it was drain properly also verified that the a/c was functional.




June 23, 2015
Invoice No. 3588
Furnace is leaking

Tech arrived and determined condensation drain is clean and the pan was dry indicating a cracked drain pan home owner does not want to replace the drain pan at this time. Customer has been advised to leave the A/C off unit the drain coil pan is replaced to prevent further water damage.
In conclusion, we changed out the furnace with a basic furnace per the customers request. 3 options were given and the difference explained. We did not touch the air conditioning side of it at all, no preventative maintenance was done on the air conditioner that we know of, and we can not take liability for an air conditioning system failure which is over 10 years old.
The tech was out and repaired a plugged drain, which indicates no maintenance was performed. When we had a call back for the unit leaking again, it is our protocol to change a drain pan which is part of the A coil and is in the customers better interest to do so. A discount was offered on the repair as well to try and satisfy the customer.
We made our best efforts to help [redacted] and resolve his frustrations, our over 400 clients are very satisfied and we have always been able to resolve the situation if there is any.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If they never touched the A coil and pan, the A/C unit (A/C coil) would be laying on the floor. There was no bracket to hold the coil in place. They have worked on the A/C unit. They did cleaning, recharging and changing electrical connection repairs. All this time the unit worked fine. The drain line was never plugged. It was dirty, but all the water came from under the heating unit. Witch also brings up another question. All the electrical components of the furnace have been compromised with water. Any professional heating Co. or mechanic will tell you there is no way to tell how the A/C coil is set without opening the plenum. This was just being lazy. The 995.00 charge for a new A Coil, was a fine solution For mech.24. They cause the damage and want the customer to pay for there mistake. Mech.24, can deny this all they want, but this was caused by this Co.. Another mechanic opened the plenum and installed a bracket to insure proper pitch. This is what Mech. 24 should have done instead of wanting to charge 995.00. My repair bill was 275.00, parts and labor. Like the furnace they installed blindly, they thru out a repair bill without ever seeing what the problem was. How does a Co. do this to it's customers. Shame on Mech. 24's customers if this is the norm for this Co.
Final Business Response /* (4000, 11, 2015/09/14) */
As a company we stand behind our work and pride ourselves for accepting responsibility whenever there has been a fault on our part. We only do residential service by referral and hold ourselves in high regard to perform quality work.
The furnace which was installed has the exact specs of the existing furnace replaced, there was no tampering of the plenum at all as the furnace was simply slid out and the new one slid in, reconnected and plenum attached. We did not touch the a/c system to avoid this exact scenario. The old furnace had water marks on it which could have indicated a leaking drain pan from the summer before, it was middle of winter when the furnace was replaced so it could not be tested.
Once again this is a 10 year old air conditioning system and air conditioners break all the time, we did not touch this air conditioner nor did we do the original install and can't be responsible for anything we did not do.
We feel that this is foul play, and the customer has been leaning towards suing and threatening from the original call out.
Anyone knows that a small a/c doesn't produce that much water and with the knowledge that Mr. [redacted] says has, he should have known to turn it off right away if he saw water leaking.
Once again, we cannot be liable for a 10 year old air conditioner malfunction, we will not be responding to any allegations made by Mr. [redacted] going forward. We have done everything to resolve the issue with this client and we are sorry for this unfortunate event, we just can't be liable.
Final Consumer Response /* (4200, 13, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The water that was on the old furnace was from a leaking humidifier. I did try to resolve this issue with [redacted]. When we talked, he told me it was his word against mine. And for me to do what I had to. This Co. does not stand behind there work. The Co. I had come in and reset the A coil not change it, said the plenum should have been open to make sure everything was back where it should have been. There was only one mech. to set this equipment, an impossible task to set everything in it's right place. As for suing Mech.24, I never had any intention of suing them. I asked if we could work it out. I have never in my life, sued anyone, outside a workman's comp case. I did get his name from a relative, and even got him a furnace job for our condo. association. The condo also had problems with that furnace or installation, that caused the association to bring in another contractor. Two bad installs in one building does not sound to encouraging. It's always a speed thing. Get in and out as fast as possible. Believe me, this is the last thing I want to spend my time on. Thank you for your time.