Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
On 6/2/16, the customer called and stated that his 8kW generator cranked but would not start. We responded on 6/3/16 and arrived to find the customer had been informed by the previous owner that the choke plate was sticking causing the failure to start problem.Our technician checked the choke plate...
and found it was working properly. Further testing determined that the gas regulator on the generator had failed. This problem kept fuel from getting to the engine hence the unit would not start. The technician was able to force the regulator to open and he then was able to start the generator. The customer was apprised of the findings and authorized our return trip with the fuel regulator. It should also be mentioned here that our technician did advise the customer that the age of the battery was undeterminable and he may wish to replace it. The customer said he would deal with that himself.The repair part was ordered from the factory and we returned on 6/14/16. The new regulator was installed and the generator was tested. All systems were working properly. The customer was shown that the generator is now functional. This is the second time during our testing that the choke plate worked fine, indicating to us that it is okay.Almost three weeks later on 7/5/16, the customer called and informed us that the generator would not start. The technician arrived on 7/8/16 and found the choke plated was not moving. We advised the customer of the various things that may be needed to repair the unit and the cost for each possible item that may be required. At this point the customer complained about the entire situation and told us our services were no longer needed. The customer was not charged for this trip. In conclusion we had three service trips to the site not four as indicated and the customer was not charged for the third trip.We consider the situation closed and no further repairs will be performed on this unit.Best regards,INDIANA POWER SERVICE & SUPPLY, INC.Dennis [redacted]President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
On 6/2/16, the customer called and stated that his 8kW generator cranked but would not start. We responded on 6/3/16 and arrived to find the customer had been informed by the previous owner that the choke plate was sticking causing the failure to start problem.Our technician checked the choke plate...
and found it was working properly. Further testing determined that the gas regulator on the generator had failed. This problem kept fuel from getting to the engine hence the unit would not start. The technician was able to force the regulator to open and he then was able to start the generator. The customer was apprised of the findings and authorized our return trip with the fuel regulator. It should also be mentioned here that our technician did advise the customer that the age of the battery was undeterminable and he may wish to replace it. The customer said he would deal with that himself.The repair part was ordered from the factory and we returned on 6/14/16. The new regulator was installed and the generator was tested. All systems were working properly. The customer was shown that the generator is now functional. This is the second time during our testing that the choke plate worked fine, indicating to us that it is okay.Almost three weeks later on 7/5/16, the customer called and informed us that the generator would not start. The technician arrived on 7/8/16 and found the choke plated was not moving. We advised the customer of the various things that may be needed to repair the unit and the cost for each possible item that may be required. At this point the customer complained about the entire situation and told us our services were no longer needed. The customer was not charged for this trip. In conclusion we had three service trips to the site not four as indicated and the customer was not charged for the third trip.We consider the situation closed and no further repairs will be performed on this unit.Best regards,INDIANA POWER SERVICE & SUPPLY, INC.Dennis [redacted]President