Mecheli Contracting

This is our response to a complaint concerning a [redacted] bought “As Is” from our dealership almost year ago, on March 2, (Please see attached purchase contract.)Just recently, on2/18/16, the customer called us (months after purchase), and requested that we fix various problems on her vehicle.Unfortunately, we are unable to accommodate the extensive request for repairs the customer is asking forWe stand behind the vehicles we sell, but cannot guarantee that our customers will never encounter any issues on a used vehicle, almost year after purchase M.Norman K [redacted] President, AutoTraders International

We received phone call from this customer and were unable to understand or respond to whatever issue they had [redacted] was verbally abusive and refused to let us speak, she yelled and cursed and accused us of many different thingsThe only thing we were able to say is if her accusations were true she should contact the PA State Police since she had absolutely no desire to let us speakWe were never given the opportunity to talk to a mechanic or check the car [redacted] was very unreasonable and out of control on the phoneWe only received phone call and were unable to even understand what her issue wasWe ask the Revdex.com to intervene and We hope [redacted] can be civil as we try to get to the bottom of what actually happened and what can be done to resolve this issue

[redacted] has never provided us any bills or any proof in any way that there is any problem at allHer accusations are totally untrue and We were never contacted by her, her husband, the [redacted] dealership or anyone at all at anytime, The phone call we received was from Gary [redacted] M [redacted] who was reasonable but his wife [redacted] yelled and cursed in the background the entire time making it very hard to hear [redacted] then took the phone and proceeded to yell, curse at and insult our employee, she also made accusations that we had broken the lawSince she was unwilling to discuss or work with us in helping her we told her she should contact the Pennsylvania State PoliceThe only contact we ever had with [redacted] was this single phone call and we were very shocked by her behaviorIf she encountered so many problems and so many issues why were we never contacted? If her intention is to work with us we would need her to act civilly and provide proof of what she has done concerning the vehicleOur employees must be treated as human beings and no one deserves to be treated the way MrsBarbara Moore treated themWe would like to ask [redacted] to please be honest and do not yell and curse as this type of behavior makes it impossible to work with herWe Greatly appreciate our customers and We do everything possible to help them in any way at any time and we will continue to do so

*** *** *** did purchase a *** *** with well over 100,milesShortly after having it he needed some repairs that were not covered by his limited warranty, AutoTraders had him come in and We fixed those problems for him at no cost to *** *** *** also had a complaint of a water
leak and We had his windshield removed and installed new seals, and had different shops work on it to ensure his happiness We did not hear from him for over year and recently he had contacted us that he had a leakWe advised him to go to a body shop and get an estimate and we will help him take care of this We are very surprised by this complaint and *** *** never discussed trading this vehicle with usAs We have proven in the past we are more than willing to help *** *** and accept responsibility for any cost We appreciate the Revdex.com being involved in this matter and We look forward to resolving this as soon as possible

I want to accept their offer to help, however what about this last week when my truck has been setting at the body shopAuto Traders said they would like to look at the damage from the water from them not correctly resealing my windshield and to my knowledge my truck has still been sitting there since Monday September 14, I had to rent a vehicle for three days and now I am currently borrowing a vehicle from a family memberI want to know how they plan on fully helpingPlus to touch on the basis of why they really haven't heard from me in a year I've obviously have been busy and just putting up with the problemSo what is going to happen completely with the situation???

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:In the conversation, the gentleman was unreasonable in listening to the facts surrounding the basis for the call. All I wanted to do was bring to their attention that the car we purchased was not in a street working condition. There had been modifications made to the electrical system which rendered the car inoperable while being driven. The car stopped running on SEVERAL occasions while my son was driving it, causing *** service to respond. During one of these service calls, it was brought to our attention about the modification which had been made. When the car was taken to our local *** dealership (*** *** in Exton, PA) the service technician explained that the modification on the positive wiring harness was for racing, and when the engine got hot, it caused a breaker in the line to trip, shutting off the car engine. The wiring harness was replaced at my expense! I was hoping that by contacting the gentleman where the car had been purchased that I could explain this and question why his mechanic, or whomever goes over the cars prior to being sold, did not catch the modification. I also had hopes that by explaining what took place, and the hazard it created, that the gentleman might offer to reimburse the expense it took for me to have the wiring harness problem corrected. Additionally, just after leaving the car lot, on the way home with the car, it was found that the center console transmission selector was broken. The selector indicator remained in the reverse position and did not move to the correct position when changing the automatic transmission position selection. This problem has not yet been corrected. The gentleman would not listen to what I had to say and only referred me to the State Police. The State Police only enforce the regulations concerning Inspection Stations. If the gentleman would like me to have them notified, I will be happy to do so, so they can come in and audit their procedures and records. I was hoping to get this resolved before any further action, such as this, would be necessary.
Regards,
*** ***

See Attachment.

This is our response to a complaint concerning a 2005 [redacted]bought “As Is” from our dealership almost 1 year ago, on March
2, 2015. (Please see attached purchase contract.)Just recently, on2/18/16, the customer called us (11 months after purchase),
and requested that we fix various...

problems on her vehicle.Unfortunately, we are unable to accommodate the
extensive request for repairs the customer is asking for. We stand behind the
vehicles we sell, but cannot guarantee that our customers will never encounter
any issues on a used vehicle, almost 1 year after purchase.
M.Norman K[redacted]
President, AutoTraders International

We received 1 phone call from this customer and were unable to understand or respond to whatever issue they had. [redacted] was verbally abusive and refused to let us speak, she yelled and cursed and accused us of many different things. The only thing we were able  to say is if her...

accusations were true she should contact the PA State Police since she had absolutely no desire to let us speak. We were never given the opportunity to talk to a mechanic or check the car. [redacted] was very unreasonable and out of control on the phone. We only received 1 phone call and were unable to even understand what her issue was. We ask the Revdex.com to intervene and We hope [redacted] can be civil as we try to get to the bottom of what actually happened and what can be done to resolve this issue.

[redacted] has never provided us any bills or any proof in any way that there is any problem at all. Her accusations are totally untrue and We were never contacted by her, her husband, the [redacted] dealership or anyone at all at anytime, The 1 phone call we received was from Gary ** M[redacted] who was reasonable but his wife [redacted] yelled and cursed in the background the entire time making it very hard to hear. [redacted] then took the phone and proceeded to yell, curse at and insult our employee, she also made false accusations that we had broken the law. Since she was unwilling to discuss or work with us in helping her we told her she should contact the Pennsylvania State Police. The only contact we ever had with [redacted] was this 1 single phone call and we were very shocked by her behavior. If she encountered so many problems and so many issues why were we never contacted? If her intention is to work with us we would need her to act civilly and provide proof of what she has done concerning the vehicle. Our employees must be treated as human beings and no one deserves to be treated the way Mrs. Barbara Moore treated them. We would like to ask [redacted] to please be honest and  do not yell and curse as this type of behavior makes it impossible to work with her. We Greatly appreciate our customers and We do everything possible to help them in any way at any time and we will continue to do so.