Initial Business Response / [redacted] (1000, 5, 2016/08/29) */ Mr [redacted] IN XXXXX Monday, August 29, Revdex.com of Northern Indiana [redacted] Fort Wayne, IN XXXXX Re: Revdex.com of Northern Indiana - Case [redacted] I would like to acknowledge that neither Village Contractors, or [redacted] have ownership in [redacted] Section [redacted] He has however acted as a manager in some circumstances, and Village Contractors is one the building companies that have built homes in the subdivision [redacted] Section [redacted] is owned by [redacted] LLC and I'm the acting representative for the companyThis fact may have created some confusion as to who needed to address this problem, as I do not go into the office on a daily basis and sometimes I'm not availableI met with Mr& Mrs [redacted] on Tuesday, August 16, and agreed to use the same company to remove the second tree because that company had quoted both trees to Mr& Mrs [redacted] and knew the circumstances that no heavy equipment can be used [redacted] asked about splitting the cost on the first tree, which I may not have responded to at that time; however I talked to my attorney that same day and he suggested that splitting the cost would be fair; I had every intention of doing soI thought we had a pretty good meeting and was totally surprised when I received the complaint from the Revdex.com of Northern Indiana the following week, until I figured out that she had filed the complaint the day before we met I had a hard time getting a response from the tree removal company that Mr& Mrs [redacted] had used for the first tree, and finally I was able to talk to their estimator, on Thursday August 25, 2016, at which time I told him to schedule the second tree removal as soon as possible, and they are going to try to do it the week of August 29, I met with Mr& Mrs [redacted] Sunday, August 28, and we discussed everything, and I told them that I would bring them a check on Monday, August 29, for half of the first tree that was removedWe all agreed that would be satisfactory Respectfully, [redacted] , Sr Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/09/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) September 8, My husband and I met with Mr [redacted] , Sron August 28th as he indicated in his responseOn August [redacted] Tree Service did, in fact, remove tree #2, which was located on lot [redacted] of [redacted] owned by [redacted] LLCAs the tree was being removed, Mr [redacted] , Sr arrived with a check to compensate us for his portion of the removal of tree # Once Mr [redacted] , Srof [redacted] became aware of our concerns through his son, [redacted] , Jr, (aka ***) President of Village Contractors, he handled the problem professionally and within a reasonable period of time We were appreciative of the way Mr [redacted] , Srhandled the matter Our desired resolution was achieved [redacted] and [redacted] XXXXX [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/08/29) */ Mr [redacted] IN XXXXX Monday, August 29, Revdex.com of Northern Indiana [redacted] Fort Wayne, IN XXXXX Re: Revdex.com of Northern Indiana - Case [redacted] I would like to acknowledge that neither Village Contractors, or [redacted] have ownership in [redacted] Section [redacted] He has however acted as a manager in some circumstances, and Village Contractors is one the building companies that have built homes in the subdivision [redacted] Section [redacted] is owned by [redacted] LLC and I'm the acting representative for the companyThis fact may have created some confusion as to who needed to address this problem, as I do not go into the office on a daily basis and sometimes I'm not availableI met with Mr& Mrs [redacted] on Tuesday, August 16, and agreed to use the same company to remove the second tree because that company had quoted both trees to Mr& Mrs [redacted] and knew the circumstances that no heavy equipment can be used [redacted] asked about splitting the cost on the first tree, which I may not have responded to at that time; however I talked to my attorney that same day and he suggested that splitting the cost would be fair; I had every intention of doing soI thought we had a pretty good meeting and was totally surprised when I received the complaint from the Revdex.com of Northern Indiana the following week, until I figured out that she had filed the complaint the day before we met I had a hard time getting a response from the tree removal company that Mr& Mrs [redacted] had used for the first tree, and finally I was able to talk to their estimator, on Thursday August 25, 2016, at which time I told him to schedule the second tree removal as soon as possible, and they are going to try to do it the week of August 29, I met with Mr& Mrs [redacted] Sunday, August 28, and we discussed everything, and I told them that I would bring them a check on Monday, August 29, for half of the first tree that was removedWe all agreed that would be satisfactory Respectfully, [redacted] , Sr Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/09/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) September 8, My husband and I met with Mr [redacted] , Sron August 28th as he indicated in his responseOn August [redacted] Tree Service did, in fact, remove tree #2, which was located on lot [redacted] of [redacted] owned by [redacted] LLCAs the tree was being removed, Mr [redacted] , Sr arrived with a check to compensate us for his portion of the removal of tree # Once Mr [redacted] , Srof [redacted] became aware of our concerns through his son, [redacted] , Jr, (aka ***) President of Village Contractors, he handled the problem professionally and within a reasonable period of time We were appreciative of the way Mr [redacted] , Srhandled the matter Our desired resolution was achieved [redacted] and [redacted] XXXXX [redacted]