Med Data

August 4, Revdex.com Serving Greater Cleveland Euclid Ave 4th Floor Cleveland, OH RE: Complaint Case # [redacted] Date of Service: 05/26/ ATTN: [redacted] Hello [redacted] This is in response to the complaint regarding [redacted] ***’s anesthesia services on 5/26/ The claim was filed for [redacted] and denied on 7/6/2016, as the patient did not meet eligibility requirementThe claim went to self-pay and then was transferred to our billing officeOn 9/8/2016, the claim was refiled to [redacted] *** and was denied on 9/15/The claim was in self pay and then returned to our billing officeThe claim went to collections on 6/29/The claim was removed from collections on 7/18/and re-filed to the carrier The patients’ mom, ***, was contacted on 7/24/17, she spoke with the insurance and received instructions for us to resubmit the claimThe insurance ID number was verified and correctedThe group number was updated, as well.An itemized bill and claim form was submitted to [redacted] at the insurance companyRef# 1- [redacted] , per the mother’s phone call with the carrierThe account has been requested to be removed and closed with collections We regret that the patient felt the need to lodge this complaint with your officeOur goal is always to resolve patient concerns directly with the patient if possibleIf there are any follow up questions, please do not hesitate to call usYou may reach me at my direct line: Sincerely, Beth H [redacted] Patient Pay Supervisor | MedData

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below While your letter indicates the same information I was told in my phone calls, there are a few discrepancies1) Why was the billing from MedData sent to [redacted] ***-a collection agency-and not another billing company similar to MedData? 2) While a MedData emplyee did tell me that [redacted] stopped working with MedData in February of 2017, that is not was [redacted] saidI was told by an employee of [redacted] ***, when I questioned them about why they would not contact me before sending a bill to collection (the same question I asked a MedData employee), that they did not take ownership of the bill until June 29, That is quite a discrepancyBased on my history with MedData and my history with [redacted] ***, I absolutely believe [redacted] when they say that they did not get the bill until 6/29/I received the initial letter from them on July 3, (That letter from [redacted] was the first contact I had regarding this bill since the calls in July of 2016.) 3) When I spoke with Shawanda to try and clear this up (which took an exponential amount of time-time away from my job and time away from a conference by job had sent me to and paid for!), she and I were confirming exactly what had to take place in order for [redacted] to pay the billImagine by shock and anger when she read me the insurance ID number listedThe WRONG number! THE SAME WRONG NUMBER that a MedData employee had read to me OVER A YEAR AGO while on the phone with both myself and a [redacted] employeeIt was made clear A YEAR AGO that the number was wrong-MedData had left off a "0" at the end of my daughter's ID number and THAT was the sole reason it had been deniedI was assured after that first phone call that the bill would be resubmitted with the CORRECTED ID numberYet here I was, a year later, hours of phone calls, aggravation, and significant risk to my job, finding out that the number had NEVER BEEN UPDATED!!!!Additionally, during the one phone call I had with MedData during the year, after I had received the letter from [redacted] and I called to find out what was going on and why I had been sent to collection, a MedData employee told me that 1) they no longer worked with B.A.Rand hadn't since February (again, see above to understand the reasons I believe that to be a blatant lie) and 2) my insurance company had denied the claim again-that morningI was asked to believe that MedData had resubmitted the bill (with the updated insurance ID number, which they clearly did not) in July of and my insurance company had magically waited until MedData sent the bill to collection and I started making inquiring phone calls to deny itI would like the lies to stopI would like an acknowledgement of MedData's inept employeesI would an apologyAnd I would like MedData to be glad that I didn't lose my job over this and are, therefore, not dealing with a lawsuit over their absolutely unprofessional and completely incompetent business practices Regards, [redacted] ***

IN spite of claiming this company would honor the $in payments they lost in the last Revdex.com complaintTODAY I received a bill from them that STILL DOES NOT REFLECT RECEIPT OF THOSE PAYMENTS!!!!!!! Take $off this billI will not close this complaint until this account is marked PAID IN FULL, since it is now OBVIOUS that NOBODY from this company can be BELIEVED!! I owe $on this accountI will pay $and NOT ONE PENNY MORE!!! I want $taken off this account NOW!!!!!! I have proven the payments were madeThis is the SECOND complaint I've had to file and this one will stay open until this matter is resolved!!!

November 15, Revdex.com Serving Greater Cleveland Euclid Ave, 4th Floor Cleveland, OH RE: Complaint ID # [redacted] vEmergency Care Consultants, PA Dates of Service: 05/22/ Research of Ms [redacted] ’s account has revealed the following Our billing is for date of service 5/22/for emergency room physician charges originally totaling $The full balance was billed out to [redacted] InsuranceAs the insurance left the full balance to deductible we sent the patient their first bill for the full amount on 6/9/After the patient had paid the full balance we realized there was a missing contractual adjustment from [redacted] insuranceWe have since posted this contractual adjustment and a refund credit of $was created Earlier today, 11/15/2016, I attempted two outbound phone calls to reach Ms [redacted] but was unable to reach anyoneThe purpose for the call was to ask if the credit card used to make her payments back on 6/14/was still validHaving received her complaint letter, and not wanting to delay her refund longer than necessary, we went ahead and processed the refund of $directly onto her credit card todayWe will also be sending out a receipt of this transaction and would also invite her to double check on her bank statement in a few days to make sure the balance has been updated We regret that the patient felt the need to lodge this complaint with your officeWe apologize that the refund process took so longOur goal is always to resolve patient concerns directly with the patient if possibleIf there are any follow up questions, please do not hesitate to call usOur patient services department can be reached at 855.598.8674, or you may reach me at my direct line: Sincerely, Matt D [redacted] Patient Services Supervisor | MedData

August 3, 2017Revdex.com Serving Greater ClevelandEuclid Avenue 4th FloorCleveland, OH 44115-2408RE: Complaint Case # [redacted] Date of Service: 3/21/and 3/22/2017This is in response to a Revdex.com complaint received from the patient, [redacted] , who was treated by the physician’s group, [redacted] Due to split billing, our bill for the professional charges is separate from the facilityWhen an account is transferred over, there are times the not all the information comes over with the billing informationIt appears in this instance, we did not get complete workman’s compensation insuranceWe had made attempts to internally find this information, including calling the employer of the patient, who was unable to provide the requested informationWhen our attempts were unsuccessful, we sent a letter to the patient, requesting they follow up with us by phone call or onlineWe need complete information in order to bill a claim to the workman’s compensation insurance, including: 1) The Name of the Insurance2) The Claim Number3) The Date of Injury4) The Name of the Employer5) The Claim Adjuster’s Name6) The Claim Adjuster’s Phone Number7) The Claim Mailing AddressThe claim will reject and not be submitted if any of this information is missingOn 7/27/2017, Mr [redacted] called our office to check if we had billed the workman’s compensation insuranceHe was advised we had and it had been denied, as they were unable to identify the patient with information we were able to submit withHe was asked if he had the information or called the insurance companyBecause he had an attorney involved, Mr [redacted] stated he was unable to talk to the insurance company directlyHe then asked to be transferred to a supervisorWhen supervisor, Jose H., took over the call, the caller was not thereDue to the high volume of calls, Jose was unable to reach out to Mr [redacted] On the same day, Mr [redacted] called backHe was advised of the information needed to submit the claimOur agent offered to reach out to the adjuster but Mr [redacted] did not have any contact informationHe was again asked to follow up with us when he had the informationI reached out to Mr [redacted] on 8/1/I left a voicemail with my direct line for a call back that was returned later that day, by both Mr [redacted] and his wifeI apologized for the customer service concerns he hadI offered to follow up when I had updates regarding the claim and again when it was resolvedMr [redacted] declinedThe balance of $is currently on hold, while our office reaches out to the facility to get the complete workman’s compensation insurance information for billing.We regret that the patient felt the need to lodge this complaint with your officeOur goal is always to resolve patient concerns directly with the patient if possibleIf there are any follow up questions, please do not hesitate to call usOur patient services department can be reached at [redacted] , or you may reach me at my direct line: [redacted] Sincerely,Beth H***Patient Pay Supervisor | MedData

We understand that the customer is frustrated but at this point we've done everything that we can do to rectify the situation As stated in our previous response, the collections agency has worked with us to correctly apply the payments that were made

Good Morning, I have read MsS***'s follow up message and have reviewed her account and have follow up information to provide. In her response MsS*** mentions that she was responding on March 15thI have confirmed that our refund check was delivered on Saturday, March 18th at 10:A.M. Again, we certainly apologize to MsS*** for the length of time it took for her to recieve her refund check, but I trust that at this time she has successfully recieved her refundIf this is not the case I invite her to call me directly at: *** We also have a customer service line: *** * Matt D*** Escalation Manager

Research of Mrs***’s account has revealed the followingThere has been an issue preventing the $check payments sent in September and October, as well as the payment paid to the *** *** *** collection agency in November, from posting to the account
In the complaint letter, the patient expressed frustration with our office as she believes that *** *** *** of the Midwest has been negligent in the issue of posting the check payments, and for placing the account in collections in NovemberIn an effort to clear this up, I would like to explain the action that we are taking to resolve this issue
Yesterday I received confirmation that the account has been closed out of *** *** ***Furthermore, I received confirmation that the $payment the patient made directly to the collection agency has been accounted for and has been credited towards her account in our systemAdditionally, as we do have the patient’s copies of her two cancelled $check payments from September and October, I am working to have both of those payments credited towards her account as well
Moving forward, the $total which the patient has paid will be fully credited towards her accountThe original total amount of the patient’s charge was $1,However, in September we authorized for a settlement amount to be extended to the patientTherefore, we are only collecting $as payment in fullAs the patient has paid $so far, after we receive a final payment of $296.40, the account will be considered as paid in full
We regret that the patient needed to lodge this complaint, but hopefully now it is apparent that we are working hard to resolve the accountI would like to encourage her to call us directly if she has any follow up questionsWe can be reached at our number, or to my direct line at 616.***
Sincerely,

Please review the attached response in regards to this complaint Thank you, Beth Hall616/464-9501Patient Pay Supervisor|MedData

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  I hope other people have not been treated the same as myself with this company.  It's not their money to hold.
Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

August 4, 2017 Revdex.com Serving Greater Cleveland 2800 Euclid Ave 4th Floor Cleveland, OH 44115 RE: Complaint Case #[redacted] Date of Service: 05/26/2016   ATTN: [redacted]   Hello [redacted]   This is in response to the complaint...

regarding [redacted]’s anesthesia services on 5/26/2016.   The claim was filed for [redacted] and denied on 7/6/2016, as the patient did not meet eligibility requirement. The claim went to self-pay and then was transferred to our billing office. On 9/8/2016, the claim was refiled to [redacted] and was denied on 9/15/16. The claim was in self pay and then returned to our billing office. The claim went to collections on 6/29/2017. The claim was removed from collections on 7/18/2017 and re-filed to the carrier.   The patients’ mom, [redacted], was contacted on 7/24/17, she spoke with the insurance and received instructions for us to resubmit the claim. The insurance ID number was verified and corrected. The group number was updated, as well.An itemized bill and claim form was submitted to [redacted] at the insurance company. Ref# 1-[redacted], per the mother’s phone call with the carrier. The account has been requested to be removed and closed with collections.   We regret that the patient felt the need to lodge this complaint with your office. Our goal is always to resolve patient concerns directly with the patient if possible. If there are any follow up questions, please do not hesitate to call us. You may reach me at my direct line: 616.464.9501. Sincerely, Beth H[redacted] Patient Pay Supervisor | MedData

We understand that the customer is frustrated but at this point we've done everything that we can do to rectify the situation.  As stated in our previous response, the collections agency has worked with us to correctly apply the payments that were made.

March 13, 2017 Revdex.com Serving Greater Cleveland 2800 Euclid Avenue, 4th Floor Cleveland, OH 44115-2408 RE: Complaint #[redacted] — [redacted] v. Wesley Medical Center We have received and reviewed Ms[redacted]'s complaint letter regarding her...

refund request and we have an update to provide. We agree that Ms. S[redacted] has a $56.01 refund due back to her. Last week we carried out the following actions in order to help resolve this complaint. We printed a check for the $56.01 using check number #[redacted] The check was dropped in the mail on 3/6/2017 in Wichita, Kansas. We certainly hope that the refund was already received by Ms. S[redacted] last week. We apologize that Ms. S[redacted] was waiting for a long time to get this money back. We hope that she accepts this check and our response in the spirit it is intended: as a good faith effort to resolve her complaint. We regret that the patient felt the need to lodge this complaint with your office. Our goal is always to resolve patient concerns directly with the patient if possible. If there are any follow up questions, please do not hesitate to call us. Our patient services department can be reached at 844.801.3820, or you may reach me at my direct line: 616.[redacted] Sincerely, Matt D[redacted] Escalations Manager I MedData

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

IN spite of claiming this company would honor the $400.00 in payments they lost in the last Revdex.com complaint. TODAY I received a bill from them that STILL DOES NOT REFLECT RECEIPT OF THOSE PAYMENTS!!!!!!! Take $400.00 off this bill. I will not close this complaint until this account is marked PAID IN FULL, since it is now OBVIOUS that NOBODY from this company can be BELIEVED!! I owe $296.40 on this account. I will pay $296.40 and NOT ONE PENNY MORE!!! I want $400.00 taken off this account NOW!!!!!! I have proven the payments were made. This is the SECOND complaint I've had to file and this one will stay open until this matter is resolved!!!

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
While your letter indicates the same information I was told in my phone calls, there are a few discrepancies. 1) Why was the billing from MedData sent to [redacted]-a collection agency-and not another billing company similar to MedData? 2) While a MedData emplyee did tell me that [redacted] stopped working with MedData in February of 2017, that is not was [redacted] said. I was told by an employee of [redacted], when I questioned them about why they would not contact me before sending a bill to collection (the same question I asked a MedData employee), that they did not take ownership of the bill until June 29, 2017. That is quite a discrepancy. Based on my history with MedData and my history with [redacted], I absolutely believe [redacted] when they say that they did not get the bill until 6/29/17. I received the initial letter from them on July 3, 2017. (That letter from [redacted] was the first contact I had regarding this bill since the calls in July of 2016.) 3) When I spoke with Shawanda to try and clear this up (which took an exponential amount of time-time away from my job and time away from a conference by job had sent me to and paid for!), she and I were confirming exactly what had to take place in order for [redacted] to pay the bill. Imagine by shock and anger when she read me the insurance ID number listed. The WRONG number! THE SAME WRONG NUMBER that a MedData employee had read to me OVER A YEAR AGO while on the phone with both myself and a [redacted] employee. It was made clear A YEAR AGO that the number was wrong-MedData had left off a "0" at the end of my daughter's ID number and THAT was the sole reason it had been denied. I was assured after that first phone call that the bill would be resubmitted with the CORRECTED ID number. Yet here I was, a year later, hours of phone calls, aggravation, and significant risk to my job, finding out that the number had NEVER BEEN UPDATED!!!!Additionally, during the one phone call I had with MedData during the 2017 year, after I had received the letter from [redacted] and I called to find out what was going on and why I had been sent to collection, a MedData employee told me that 1) they no longer worked with B.A.R. and hadn't since February 2017 (again, see above to understand the reasons I believe that to be a blatant lie) and 2) my insurance company had denied the claim again-that morning. I was asked to believe that MedData had resubmitted the bill (with the updated insurance ID number, which they clearly did not) in July of 2016 and my insurance company had magically waited until MedData sent the bill to collection and I started making inquiring phone calls to deny it. I would like the lies to stop. I would like an acknowledgement of MedData's inept employees. I would an apology. And I would like MedData to be glad that I didn't lose my job over this and are, therefore, not dealing with a lawsuit over their absolutely unprofessional and completely incompetent business practices. 
Regards,
[redacted]

November 15, 2016
Revdex.com Serving Greater Cleveland
2800 Euclid Ave, 4th Floor
Cleveland, OH 44115
RE: Complaint ID #[redacted] [redacted] v. Emergency Care Consultants, PA
Dates of Service: 05/22/2016
Research of Ms. [redacted]’s account has revealed the following....

Our billing is for date of service 5/22/2016 for emergency room physician charges originally totaling $904.62. The full balance was billed out to [redacted] Insurance. As the insurance left the full balance to deductible we sent the patient their first bill for the full amount on 6/9/2016. After the patient had paid the full balance we realized there was a missing contractual adjustment from [redacted] insurance. We have since posted this contractual adjustment and a refund credit of $145.77 was created.
Earlier today, 11/15/2016, I attempted two outbound phone calls to reach Ms. [redacted] but was unable to reach anyone. The purpose for the call was to ask if the credit card used to make her payments back on 6/14/16 was still valid. Having received her complaint letter, and not wanting to delay her refund longer than necessary, we went ahead and processed the refund of $145.77 directly onto her credit card today. We will also be sending out a receipt of this transaction and would also invite her to double check on her bank statement in a few days to make sure the balance has been updated.
We regret that the patient felt the need to lodge this complaint with your office. We apologize that the refund process took so long. Our goal is always to resolve patient concerns directly with the patient if possible. If there are any follow up questions, please do not hesitate to call us. Our patient services department can be reached at 855.598.8674, or you may reach me at my direct line: 616.464.9562.
Sincerely,
Matt D[redacted]
Patient Services Supervisor | MedData

August 3, 2017Revdex.com Serving Greater Cleveland2800 Euclid Avenue 4th FloorCleveland, OH 44115-2408RE: Complaint Case #[redacted] [redacted] [redacted] [redacted] Date of Service: 3/21/2017 and 3/22/2017This is in response to a Revdex.com complaint received from the patient,...

[redacted], who was treated by the physician’s group, [redacted]. Due to split billing, our bill for the professional charges is separate from the facility. When an account is transferred over, there are times the not all the information comes over with the billing information. It appears in this instance, we did not get complete workman’s compensation insurance. We had made attempts to internally find this information, including calling the employer of the patient, who was unable to provide the requested information. When our attempts were unsuccessful, we sent a letter to the patient, requesting they follow up with us by phone call or online. We need complete information in order to bill a claim to the workman’s compensation insurance, including: 1) The Name of the Insurance2) The Claim Number3) The Date of Injury4) The Name of the Employer5) The Claim Adjuster’s Name6) The Claim Adjuster’s Phone Number7) The Claim Mailing AddressThe claim will reject and not be submitted if any of this information is missing. On 7/27/2017, Mr. [redacted] called our office to check if we had billed the workman’s compensation insurance. He was advised we had and it had been denied, as they were unable to identify the patient with information we were able to submit with. He was asked if he had the information or called the insurance company. Because he had an attorney involved, Mr. [redacted] stated he was unable to talk to the insurance company directly. He then asked to be transferred to a supervisor. When supervisor, Jose H., took over the call, the caller was not there. Due to the high volume of calls, Jose was unable to reach out to Mr. [redacted]. On the same day, Mr. [redacted] called back. He was advised of the information needed to submit the claim. Our agent offered to reach out to the adjuster but Mr. [redacted] did not have any contact information. He was again asked to follow up with us when he had the information. I reached out to Mr. [redacted] on 8/1/2017. I left a voicemail with my direct line for a call back that was returned later that day, by both Mr. [redacted] and his wife. I apologized for the customer service concerns he had. I offered to follow up when I had updates regarding the claim and again when it was resolved. Mr. [redacted] declined. The balance of $670.00 is currently on hold, while our office reaches out to the facility to get the complete workman’s compensation insurance information for billing.We regret that the patient felt the need to lodge this complaint with your office. Our goal is always to resolve patient concerns directly with the patient if possible. If there are any follow up questions, please do not hesitate to call us. Our patient services department can be reached at [redacted], or you may reach me at my direct line: [redacted]. Sincerely,Beth H[redacted]Patient Pay Supervisor | MedData