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Med Express Reviews (5)

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me. 
Regards,
[redacted]

Review: My family and I were out of town visiting family. My 6month old son woke up with one eye pink and one not. We took him to the nearest location which was a Med express. I personally have been to one before with great service and very helpful( even filled out a wonderful elvauation praising the service [redacted] location). We asked if our insurance was covered and they informed us that they did take our insurance and this would be considered a specialty visit just a $40 co-pay (which is stated on my card for specialty visits) when inquiring. Our visit was max maybe 15 min. They saw one eye was pink and one was not. They checked his ears and sent us on our way with perscription to get filled. Next we recieve a bill I have been inquiring about for almost two months. His visit was in turn billed as an urgent care visit. I was told by a billing representative that things could be done either way. Billed as urgent care visit or specialty visit depending on what was done at the time of service. My concerns about recieving this bill was before recieving service I asked and was told that this was considered a specialty visit just a $40 co-pay. If they disclosed that this would be considered urgent care visit and wasn't sure what the cost would be I could then make an accurate decision at that time. Being miss informed is costing me $100 plus dollars. They have agreed to give me a discount but does this does not change the fact I was lied to Not once but twice about billing information. They now inform me they only bill for urgent care visit and never as a specialty visit. They collect the $40 co-pay because urgent care is not listed on my card. I asked why when I attended on the same Insurance at a different facility they only collected $10.00 at that time of service? A few discrepancys in communication and very disappointed in being lied to. I like to make informed decision and was calling my insurance provider when was told that it was just considered a specialty visit only a $40 co-pay. Med express had completly ignored the fact that their employee lied to me. I am very aware how billing process works and from a stand point my son only being 6 months old new he has never been sick and his deductible was not met for the year. This is why I asked before recieving care or agreeing to care. Being lied to does not allow me to be able to make an accurate informed decision. Very disappointed with the follow up from the billing department. Everyone has been helpful in trying to get answers for me but my last encounter with [redacted] was very discouraging. The lack of customer service or accountability for their misinformed information in turn making me suffer the finical cost is not right.Desired Settlement: The bill needing adjustment or to be written off due to the fact I was lied to before receiving service. What I've already paid at the time of service the visit would cost that should be acceptable.( If I attending an other doctors office it would have only cost me $20. )

Business

Response:

This is to acknowledge receipt of your February 19, 2015, letter regarding the above-referenced matter. Ms. [redacted] presented her [redacted] insurance information to the MedExpress clinic when she brought her son [redacted] in for treatment on 12/24/2014. This information was entered in to [redacted]'s account, and the claim for this date was billed to [redacted] per our contract with them. The claim was processed by [redacted] based on her personal benefit plan. The explanation of benefits we received stated the patient is responsible for a total deductible balance of $128.00. A $40 payment was made at time of service bringing patient balance of $88.00.We reviewed this information with Ms. [redacted] on 02/25/15. It was explained to her that we are an Urgent Care Facility, therefore based on our contract with her insurance that is how the claim is processed.As a one-time courtesy in the promotion of customer satisfaction, we have adjusted off the remaining patient balance of $88.00 bringing the account to zero. Ms. [redacted] was satisfied with the resolution and we now consider the matter resolved between the parties. Thank you.Very Truly Yours,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Complaint has been resolved.

Regards,

Review: I went to Medexpress Urgent Care in the early part of this year(3/8/2014). After the first visit I called the person ([redacted]) I saw the day before to let him know I was getting worse. He ([redacted]) told me to return to the Medexpress Urgent Care and I would not be charged for the visit. When I received the bill I was charged for the second visit. They charged my Insurance company for both days & received payment. It took them about 6 months to send me a correct bill(statement date 9/20/2014) & I paid it as soon as I received the bill on line with a bank check on 9/29/2014. Medexpress has cashed the check and now I have received a notice from a collection Agent & the collection agent received the notice on 10/1/2014. Medexpress did not give me 10 days to pay the correct bill before they involved the collection agent. I have excellent credit & do not appreciate this. This makes me very angry to the point of saying I will not use their service again because they do not keep the billing straight. I pay my bills on time all the time. Thank You for your service. [redacted]Desired Settlement: Clear my credit (I know I have a 0 balance)no marks against me. A statement showing my Insurance got a refund & A letter of apologies.

Business

Response:

In response to your October 13th, 2014 letter, this is to inform you that the above referenced

matter was resolved between the parties. We have reached out to Mr. [redacted]

by phone on 10/13/14 and resolved the issues. When speaking with Mr. [redacted] on

10/17/14, per his request, a letter was sent stating the resolution that was agreed upon.

The date of service 3/9/2014 for the follow up visit should have been provided at no

charge. His insurance has been contacted. The letter was [redacted] to Mr. [redacted] on

10/17/14. I spoke with him on 10/20/14, he did receive the letter and agreed the matter

was resolved to his satisfaction. If you have any questions, please contact me. Thank

you.

Very truly yours

[redacted],

Outcome assurance Representative

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

This Medexpress/Urgent care in Salem is absolutely TERRIBLE! The woman doctor did NOT treat nor help. In fact I am not sure if she was even listening. She said she could not help me. The ONLY thing she did suggest was giving me a note for work which I declined. They require you to pay a $75 copay even if your deductible has been met. They use the excuse "they have to collect the copay and then the insurance company can send a refund." Everything about this place was a nightmare.

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Description: URGENT CARE CENTERS

Address: 3655 W Florida Ave, Hemet, California, United States, 92545-3516

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