Med Image Systems, Inc.

Every time our office calls for service they don't call us back or the person that we just talked to has gone for the day after Every time our office calls for service we're being told that someone will call us back and they don't or if we do talk to someone an have to call back we are told that the person has gone for the day the Desired SettlementThe promise of better customer serviceBusiness Response Contact Name and Title: [redacted] CFOContact Phone: XXX-XXX-XXXXContact Email: [redacted]@medimagesys.comWe have responded to this doctor office's request to repair their equipment, and we have successfully repaired the major problems that they were experiencing with the equipment. They are still having a small intermittent issue with image quality that is very difficult to diagnose and resolve. We have ordered replacement parts from the manufacturer that we believe will fix this intermittent problem and we will receive the parts this week. We are not the manufacturer of the equipment, but the manufacturer has provided a 90 days parts warranty for the equipment, and we are working with the manufacturer to fulfill their obligation under this warranty. We will continue to do everything we can to resolve this intermittent problem with image quality, at no cost to the customer, and regardless of the manufacturer's ability to provide our company with support. We will also respond to every customer request and phone call that we receive. We hope that these efforts will resolve the complaint in question.Sincerely,[redacted] CFOMed Image Systems, Inc.