This company is completely unprofessionalI asked OVER documented times for a bill and NEVER received the information that was asked forThe only way I knew the amount of a bill that I had paid on was when I received a summons for small claims, AFTER I had paid on an account for over a yearThey refuse to return phone calls, and every single time I was placed on hold, it was for over minutesThey are the billing company for [redacted] in [redacted] , INBecause of this, I will no longer go to that hospital, and go to another, even though the drive is farther
I was paying towards my med bills through this companyA few weeks ago I asked the payments be lowered to due to personal reasonsAgainst my wishes the company still pulled out for the last weeks and I called every time to tell them only and to stop the transactionI refuse to pay this company now due to my experience and other people should be careful with Med
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.This is a completely different answer than the business told me Either the statement that they gave to me was untrue, or the one they have given to you is false They informed me on different occasions that they had emailed me receipts and they had no idea why I wasn't receiving them They offered me no other solutions and basically told me that it wasn't their problem that I didn't get a receipt nor did they care Once I filed this complaint I promptly received an emailed copy of my receipt from a director I had previously asked them to scan a copy and email it to me and they informed me that it was not possible, which clearly was not true The company lied to me on several occasions because they were either uninterested or too lazy to simply provide me with written proof of payment, which I needed by a specific date for financial reasons I have the receipt now, so you can close my complaint However, I do not find the response that they submitted satisfactory due to the information that was givenThank you for looking into this matter Regards, [redacted]
Med-stated to the Revdex.com and to me that nothing was owed on a charge for services at [redacted] hospital for my daughterHowever, I just received a receipt from Med-where they are still stating that I owe $It seemed they have made two account numbers for the one charge of $The account numbers are [redacted] and [redacted] Med-is saying they received $and I owe nothing on account number [redacted] , which is correctHowever, they sent a second receipt where they are saying I still owe $on account [redacted] , which is incorrectI don't know why they made two account numbers for the same charge!! This is very frustrating and I don't want my credit rating affected by their poor system.! I would like a letter from Med-stating that I owe $amount on both of the accounts mentioned aboveThank you Revdex.com for being so helpful in addressing this issue! Regards, [redacted]
We have listened to the call recordings, 1st call - [redacted] asked the patient to verify his address and he stated it was [redacted] , IN He never said anything on the first call about a PO Box Patient called stating he keeps getting calls from us about a debt that he knows nothing about [redacted] provided him the client, DOS and account balance Patient stated he was not sure who the bill was for and said he has paid everything for [redacted] through their health savings account Patient asked about the account and stated he was going to give [redacted] a call to discuss the bill because he believed this bill was already paid to [redacted] [redacted] provided him the other DOS of July that have been paid but this account was not paid Patient said he will call [redacted] because this bill has been paid and they need to remove this account from our office [redacted] updated the demos, obtained the email address, cited the consents for email and cell phone which he agreed to [redacted] did tell him she would put a hold on this account until he called the client and then give us a call back with his discussion 2nd call – [redacted] asked the patient to verify his address again and he stated is was [redacted] , IN He never said anything on the second call about a PO Box [redacted] advised after doing a balance confirmation no funds had applied to this specific account He requested “a bill” but he’s more referring to I/S [redacted] simply stated she could have a balance due letter with DOS & client sent to himHe was more willing to do demos on this call [redacted] said would review his HSA history [redacted] indicated would do another balance check & send the letterThe letter went out Since we did not receive a response, we filed suit, and requested from the court attorney fees per the consent the patient signed Despite the fact we have done nothing wrong, we will waive the attorney fees
This company is completely unprofessionalI asked OVER documented times for a bill and NEVER received the information that was asked forThe only way I knew the amount of a bill that I had paid on was when I received a summons for small claims, AFTER I had paid on an account for over a yearThey refuse to return phone calls, and every single time I was placed on hold, it was for over minutesThey are the billing company for [redacted] in [redacted] , INBecause of this, I will no longer go to that hospital, and go to another, even though the drive is farther
I was paying towards my med bills through this companyA few weeks ago I asked the payments be lowered to due to personal reasonsAgainst my wishes the company still pulled out for the last weeks and I called every time to tell them only and to stop the transactionI refuse to pay this company now due to my experience and other people should be careful with Med
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.This is a completely different answer than the business told me Either the statement that they gave to me was untrue, or the one they have given to you is false They informed me on different occasions that they had emailed me receipts and they had no idea why I wasn't receiving them They offered me no other solutions and basically told me that it wasn't their problem that I didn't get a receipt nor did they care Once I filed this complaint I promptly received an emailed copy of my receipt from a director I had previously asked them to scan a copy and email it to me and they informed me that it was not possible, which clearly was not true The company lied to me on several occasions because they were either uninterested or too lazy to simply provide me with written proof of payment, which I needed by a specific date for financial reasons I have the receipt now, so you can close my complaint However, I do not find the response that they submitted satisfactory due to the information that was givenThank you for looking into this matter Regards, [redacted]
Med-stated to the Revdex.com and to me that nothing was owed on a charge for services at [redacted] hospital for my daughterHowever, I just received a receipt from Med-where they are still stating that I owe $It seemed they have made two account numbers for the one charge of $The account numbers are [redacted] and [redacted] Med-is saying they received $and I owe nothing on account number [redacted] , which is correctHowever, they sent a second receipt where they are saying I still owe $on account [redacted] , which is incorrectI don't know why they made two account numbers for the same charge!! This is very frustrating and I don't want my credit rating affected by their poor system.! I would like a letter from Med-stating that I owe $amount on both of the accounts mentioned aboveThank you Revdex.com for being so helpful in addressing this issue! Regards, [redacted]
We have listened to the call recordings, 1st call - [redacted] asked the patient to verify his address and he stated it was [redacted] , IN He never said anything on the first call about a PO Box Patient called stating he keeps getting calls from us about a debt that he knows nothing about [redacted] provided him the client, DOS and account balance Patient stated he was not sure who the bill was for and said he has paid everything for [redacted] through their health savings account Patient asked about the account and stated he was going to give [redacted] a call to discuss the bill because he believed this bill was already paid to [redacted] [redacted] provided him the other DOS of July that have been paid but this account was not paid Patient said he will call [redacted] because this bill has been paid and they need to remove this account from our office [redacted] updated the demos, obtained the email address, cited the consents for email and cell phone which he agreed to [redacted] did tell him she would put a hold on this account until he called the client and then give us a call back with his discussion 2nd call – [redacted] asked the patient to verify his address again and he stated is was [redacted] , IN He never said anything on the second call about a PO Box [redacted] advised after doing a balance confirmation no funds had applied to this specific account He requested “a bill” but he’s more referring to I/S [redacted] simply stated she could have a balance due letter with DOS & client sent to himHe was more willing to do demos on this call [redacted] said would review his HSA history [redacted] indicated would do another balance check & send the letterThe letter went out Since we did not receive a response, we filed suit, and requested from the court attorney fees per the consent the patient signed Despite the fact we have done nothing wrong, we will waive the attorney fees