Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Problem: ( Last complaint # [redacted] ) Boulden's salesman came out to check the upstairs a/c unit that stopped working and told my husband that it was so infested with mold, we had to have a uv light installed for our healthThey did a scare tactic and because my husband has Leukemia and COPD and I was on the phone with him at the time, we said yesThey also did not check to see if my upstairs and downstairs units were tied together and said the one unit would clean everythingI even asked that he check the downstairs unit and he said no, it would be cleaned by the unit he installedThe salesman also talked us into a heater, a/c, plumbing and electrical contractHe did not even ask or look to see what type of heater we have(It is oil.) They gave me a price and said they would call to make an appointmentI had toWhen the salesman came out he then said he could not clean my heater because it was not covered(When I called Gabe at Boulden and he put John Hon the phone, he admitted to all of the mistakes.) Gabe then sent out John Hto clean my heater that he did not clean and touched two wires together that caused the heater to boom when it came on and filled my basement with smoke for two daysAfter a complaint, Gabe sent another guy who said John Htouched the two wires possibly by accident and the heater was cleaned and left(His name was John too!)Since my last complaint with Revdex.com, I did not trust this and called [redacted] and they came out the next day and I have the paperwork that says the heater was not cleaned and the touching of the wires was very dangerous and could have been worse for us [redacted] said the boiler had and 1/sections completely clogged with soot and the clean out was not sealedAll of this cost me an additional $I am just livid that all of this, with my husbands health, and their fake concern to make a sale, could have resulted in another hospital stay for my husband or the explosion of my home and husbandThe contract costs me $a month,raised to $a month plus $for a uv lightI think their work speaks for itselfI have paperwork, if needed, from [redacted] Translate Desired Settlement / Outcome Desired Settlement: select Desired Outcome: After almost blowing up my house and smoking out my basement and selling me something that was not checked to see if it could do the job because it can't, I want the uv light out of my house and with "supervision" because I do not trust any work they do now and a full refund of the $I also want the $I had to pay another company to do what I was paying them to doAlso a refund on the monthly payment plan coverage that is worthless and was oversold without checking appliances firstI will need the money to clean my basement of smoke and soot from the boom
Client was given an estimate for $to replace a section of drain line under concrete, and was authorized and completed I have attached the signed copy of the estimate and invoice with the acknowledgement of the work completed to satisfaction
Our monthly budget program starts in August In July, we estimate a customer’s propane purchases for the coming twelve months, multiply that times what we think the price will be over the next year, and then divide by twelve, to come up with a monthly payment We review all budgets in January and again in April with the goal of having all plans as close to zero as possible by the end of July There are two things that can cause a change in the monthly budget payment: 1) the weather is warmer or colder than average causing an increase or decrease in propane usage, and 2) the price of propane goes higher or lower than we estimated This year was dramatically colder than average, and there was a spike in wholesale propane costs, causing most of our customer’s budget payments to increase Most did not go up as much as [redacted] ***’s but the increased payment was based on what she had used and what we estimated she would use by the end of July An automatic delivery was made on 3/4/14, at which time our system was estimating [redacted] ***’s tank to be at our trigger point of 25% These estimates are made using historical usage And while we strive to deliver at 25%, we have never guaranteed that delivery point [redacted] has now gone on will-call for future deliveries so she will have the responsibility of monitoring the tank level and call us when she feels she needs a delivery We will gladly send a technician to pump out the gallons that were delivered on 3/4/and credit that full amount back to [redacted] ***’s account Our credit manager reviewed *** ***’s monthly budget after crediting that delivery back to her account, and calculated her monthly payment at $200/month to pay off the current balance by the end of July, assuming no more deliveries We apologize for any hardship to [redacted] *** We do our best to calculate the monthly budget payments but predicting the weather and energy prices a year in advance is not an exact science We currently have the job scheduled for the morning of Thursday 3/ If that time does not work for [redacted] she should contact our dispatcher, [redacted] ** [redacted]
We have offered to remove the UV light and refund the amount paid for the light under our 100% satisfaction guarantee Client can also choose to cancel her club membership and we will refund the amount paid We have tried multiple times to contact client about scheduling a time to remove the UV light so we can process the return, with no answer from them If client would like to receive a refund they would need to return our phone call and schedule the appointment
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I see where Boulden wants to state what the responsibility of the customer is but takes no responsibility for a company's responsibility in providing a correct invoice at the time of delivery I also have reviewed my deliveries since I am on automatic delivery and I have never received anything less than gallons at a delivery In fact most deliveries were for to gallonsThe delivery in question was for gallons I find it suspect that they would choose to make a delivery when the price they are charging is so high I had a friend call their company to inquire what the price of propane was per gallon and he could not get a clear answer and was transferred on the phone to several different people Why is the price of propane so difficult to state over the phone to a person making an inquiry? I guess you can decide what you want to charge a customer whenever you want toand even change that after making an invoice at the time of delivery Clearly I do not agree with their response because they take no ownership in the mistakes they made with my account
The client called with the following information in regards to scheduling an appointment for a plumber: "DrainPipe broke bathroom is getting water in bathroomShe was plunging the tub and the pipe came looseHas another clogged drain as well in another bathroom."
Our plumber
recommended replacing the waste and overflow to repair the leaking and clogged tub drain, and also recommended removing the and clearing the other bathroom's sink trap The client authorized the repairs and the work was completed, the client used a $off coupon.I have attached the invoice showing the approval and the acceptance of work after the repairs were completedWe received a complaint call later that the client expected all of the pipes to be replaced and sent us a picture of the pipes in question The client is asking that supply lines should have been replaced when we repaired the drain line The supply lines were not recommended as they were not needed nor part of the drain problem
The clients's HVAC system is covered under a parts and labor warranty for a period of years from the date of the installation The client is responsible to pay our destination fee for us to come to the home and diagnose the problems, any repair that is covered under the limitations of the manufactures warranty are covered at no additional charge The client may utilize our services or any authorized dealer to perform warranty repairs
The client was incorrectly charged for a warranty repair and was refunded when it was brought to our attention Check number was mailed to the client
The refund was submitted the day we removed the uv-light 11/11/ Our processing time for refunds is business days With the holiday it may have been slightly longer I have attached the records showing that the refund was processed to the client's credit cards on 12/1/
The client was contacted on 12/3/and scheduled the installation of the new outdoor unit for 4/13/as his request
We have discussed the destination fee multiple times with the client His warranty covers parts and labor, but does not cover the fee for the
technician to arrive The warranty is through the manufacture of the equipment and can be honored by any dealer, which may charge a different fee If the client would like to continue to use Boulden Brothers for service the fee will be charged
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have viewed
the business' response to the complaint and reject the response because the
information provided is inaccurate
First: The
kitchen faucet was purchased through *** Plumbing in Wilmington and per
both the plumbing supply company and manufacturer (***), the faucet is
compatible with the current sink. The
issue is the installation, for which the plumber did not follow the directions
provided by the manufacturer, nor did he take the advice of the plumbing supply
company to contact *** technical assistance when he was having difficulty
Further, the homeowner’s request, upon advisement from the plumbing supply
company on 06.17.2015, was for the plumber to speak with *** technical
assistance to problem-solve the installation concerns. This was not done
Second: the homeowner is not satisfied with the
installation of the faucet, as it has been installed incorrectly, which was
reflected on the invoice provided to the homeowner (see attachment). The plumber’s report to the homeowner on
that he “misdiagnosed” the job further corroborates this claim. The homeowner’s request on was for
the business to complete the job and complete it correctly, per the
manufacturer’s guidelines. This is a
basic expectation when requesting and paying for home improvement
services. Further to the discussion with
the plumber on 06.23.2015, the homeowner cited the *** faucet limited
warranty concerning “damage incurred in installation, repair, or replacement
as well as any other kind of loss or damages are excluded” from warranty
coverage. The homeowner further cited
concern regarding hiring a second contractor to complete the work that was
initiated by Boulden Plumbing, as a second contractor will not guarantee work
when a first contractor has already started a job
Per the phone
conversation with the business on the morning of 06.23.2015, Gabe reported that
the business would be sending a different plumber to the house to inspect the
work completed by the first plumber.
This did not take place. Upon advisement from *** and the plumbing supply company, the homeowner has scheduled the *** area rep to come to the house to
review the installation
Third: The
company is not providing a 100% refund for the incomplete installation of the
kitchen faucet. The invoice provided to the Revdex.com is
manipulated. I have attached a copy of
the invoice sent to me via email (1-invoice and 2-screenshot of actual email). This
invoice was provided to the homeowner upon request and was sent via email on
6/17/2015. Please note that the invoice
presented to the Revdex.com and the invoice provided to the homeowner are not the
same. The following discrepancies between
the two invoices have been noted:
1-invoice number, 2-invoice date, 3-order of items to be completed,
4-control number for tasks to be completed, 5-missing coupon for $off total,
6-date of work completed, rendering the invoice provided by the business to the
Revdex.com to be suspect.
Desired
Outcome:
1-Ability to
hold Boulden Plumbing accountable for their work on the kitchen faucet to have
recourse with *** faucet warranty
2- Refund of quoted kitchen faucet installation fee of $(verbally quoted to the homeowner on 06.12.2015, for the kitchen faucet installation).
Regards,
*** ***
*** *** pre-purchased gallons of propane on 7/9/13 at a rate of $per gallon. The letter outlining the price protection plans for the 2013/heating season outline the requirements and restrictions of the plans. The fourth bullet point clearly states that
“Any delivery required outside of this time frame, or in excess of the prepaid gallons, will be delivered at our regular-posted price under our regular terms of sale.”
Normally the delivery tickets for customers who pre-paid for their propane only show the gallons pumped and a statement is mailed from the office outlining the costs of the delivery Due to an error with our on-truck computers the *** delivery ticket extended the entire delivery at the pre-buy price of $per gallon even though they only had gallons left of the original they had purchased (A delivery of gallons had been made on 10/31/13). When the deliveries were uploaded, the error was corrected and the Smiths were invoiced for gallons at $per gallon and gallons at the market rate of $per gallon
We do not consider a delivery ticket a contract, especially when the terms of the agreement are clearly outlined, and do not believe we owe the disputed amount
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
HelloI filed a complaint with Bolden's awhile backThey had called me to resolve the issue by saying they would order me a new partAS of this date I still have not heard back from them
Thank you,
Client had a called for a gas leak, a leak was found behind the stove and was repaired The client then called back and said they smelled gas again, no other leaks were found After multiple trips an intermittent leak was found on the water heater, and was corrected The client has
not called us stating they smell gas since.If the client feels uncomfortable with the repair that is working, we can replace the gas valve for them at no charge We will contact the client to see if they would like to have that done
*** *** contacted our office on 12/16/to make payment on a delivery from 10/9/13. Our credit terms for non-budget customers are net 20. At that time our credit manager agreed to set the customer up for monthly budget payments. All budget payments are required
by the 20th of the month and customer was informed of this requirement. No payments were received by the customer prior to her running out of propane on 2/10/14. During our conversation on 5/7/14, Ms. Feliciano stated that she knew the payment was due by January 20th and that she knew she was unable to make that payment by the due date. However she did not call our office to let us know.
We did have her account forecast for delivery on or about 1/28/and if a payment had been made, or if the customer had contacted our office about a late or partial payment, the delivery would have been released. As it was, since no payment or phone call was made, on 1/28 the account went on delivery hold and the notification letter was sent on 2/6. The original forecast run-out date was 2/20, which would have allowed for more time, but our forecast was off a bit due to the colder than weather However, I stand by the fact that, if the customer knew she was unable to make the required January payment it was her responsibility to notify us of the issue, especially since she has a history of late payments with our company (a 4/14/delivery paid for on 8/8/and a 3/27/delivery paid for on 7/3/13). Based on this history we are unwilling to refund the $after hours charge
Boulden Brothers does not own the propane system at *** ** *** We simply provide gas to the tank, read the meters, and bill for the gas that the meters show has been used If Mr*** has concerns abouthow much gas he is using he needs to direct that
concern to the apartment complex. If they agree that the usage is not in line with other apartments they will direct us to change out the meter.We read meters on or about the 28th of each month and statements are printed and mailed within business days of the end of the month. April’s statement, a copy of which is attached, was mailed May 5th. Payments are due in full the 20th of each month. Mr*** and his roommate had not made a payment since 4/2/which was for February’s meter reading and were over two months in arrears. Before we disconnect service we hand deliver a door hanger notification, which was done on 5/7/15. Since we did not hear from Mr*** or his roommate the gas was turned off on 5/19/15. Mr*** called in on 5/19and was belligerent to our staff and used some foul language which we will not tolerate. We don’t know where Mr*** claims he saw a charge of $150 to restore service. Attached are copies of the intro letter to all tenants showing our billing policies which clearly states $ We have also attached a copyof a disconnect notice which again shows $198. We are willing to split the $lock out fee which would leave a current balance due of $116.39, which would need to be paid prior to us restoring gas service Mr*** can call *** at *** to make payment and arrange for his service to be restored
We were able to clear the drain of water, but due to the size and condition of the drains we were unable to fully clear and inspect the line During the clearing process, evidence was found that roots have infiltrated the lines and due to the size of the pipe we could not fit the proper tool
down the pipe to clear them The removal of roots is not covered under the $special price, that price is to clear the drain of water and restore flow If the problem that caused the back up is not corrected the problem will return. We offer a 100% satisfaction guarantee, and have called the client and left a message in reference to this complaint We offered to refund their money under our 100% satisfaction guarantee
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowProblem:
Still have no received my 99$ refund from my drain cleaning, in the complaint of roots in my drain.The company stated that they couldn't clear blockage due to the size of the drains and couldn't inspect further.OK they why was I told I need new sewer lines according to your employees? It stated you couldn't fully inspect the drain,so how would they assume I needed to spend 3500$ on new line,refund my money please,also I fixed the drain and blockage myself by clearing the main line clean out,maybe your guys should try that next timeTranslate
Desired Settlement / Outcome
Desired Settlement:
select
Desired Outcome:
Full refund
" line-height: 150%;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business provided me with an estimate of $for a larger scope job, the person who provided me with the verbal quote indicated that the smaller scope job that was ultimately performed would not cost the $Then, after the job was done the story changed and the business then said that the $would have been the cost regardless of the scopeThe owner called me and I explained this to him, he said that he was not aware of this full story and that he would speak with those who might have misled meWe agreed on settling on the job for $so this can be closed
Regards,
Our monthly budget program starts in August. In July, we estimate a customer’s propane purchases for the coming twelve months, multiply that times what we think the price will be over the next year, and then divide by twelve, to come up with a monthly payment. We...
review all budgets in January and again in April with the goal of having all plans as close to zero as possible by the end of July.
There are two things that can cause a change in the monthly budget payment: 1) the weather is warmer or colder than average causing an increase or decrease in propane usage, and 2) the price of propane goes higher or lower than
we estimated. This year was dramatically colder than average, and there was a spike in wholesale propane costs, causing most of our customer’s budget payments to increase. Most did not go up as much as [redacted]’s but the increased payment was based on what she had used and what we estimated she would use by the end of July.
An automatic delivery was made on 3/4/14, at which time our system was estimating [redacted]’s tank to be at our trigger point of 25%. These estimates are made using historical usage. And while we strive to deliver at 25%, we have never guaranteed that delivery point. [redacted] has now gone on will-call for future deliveries so she will have the responsibility of monitoring the tank level and call us when she feels she needs a delivery.
We will gladly send a technician to pump out the gallons that were delivered on 3/4/14 and credit that full amount back to [redacted]’s account. Our credit manager reviewed [redacted] [redacted]’s monthly budget after crediting that delivery back to her account, and calculated her monthly payment at $200/month to pay off the current balance by the end of July, assuming no more deliveries.
We apologize for any hardship to [redacted]. We do our best to calculate the monthly budget payments but predicting the weather and energy prices a year in advance is not an exact science.
We currently have the job scheduled for the morning of Thursday 3/27. If that time does not work for [redacted] she should contact our dispatcher, [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Problem: ( Last complaint # [redacted] ) Boulden's salesman came out to check the upstairs a/c unit that stopped working and told my husband that it was so infested with mold, we had to have a uv light installed for our healthThey did a scare tactic and because my husband has Leukemia and COPD and I was on the phone with him at the time, we said yesThey also did not check to see if my upstairs and downstairs units were tied together and said the one unit would clean everythingI even asked that he check the downstairs unit and he said no, it would be cleaned by the unit he installedThe salesman also talked us into a heater, a/c, plumbing and electrical contractHe did not even ask or look to see what type of heater we have(It is oil.) They gave me a price and said they would call to make an appointmentI had toWhen the salesman came out he then said he could not clean my heater because it was not covered(When I called Gabe at Boulden and he put John Hon the phone, he admitted to all of the mistakes.) Gabe then sent out John Hto clean my heater that he did not clean and touched two wires together that caused the heater to boom when it came on and filled my basement with smoke for two daysAfter a complaint, Gabe sent another guy who said John Htouched the two wires possibly by accident and the heater was cleaned and left(His name was John too!)Since my last complaint with Revdex.com, I did not trust this and called [redacted] and they came out the next day and I have the paperwork that says the heater was not cleaned and the touching of the wires was very dangerous and could have been worse for us [redacted] said the boiler had and 1/sections completely clogged with soot and the clean out was not sealedAll of this cost me an additional $I am just livid that all of this, with my husbands health, and their fake concern to make a sale, could have resulted in another hospital stay for my husband or the explosion of my home and husbandThe contract costs me $a month,raised to $a month plus $for a uv lightI think their work speaks for itselfI have paperwork, if needed, from [redacted] Translate Desired Settlement / Outcome Desired Settlement: select Desired Outcome: After almost blowing up my house and smoking out my basement and selling me something that was not checked to see if it could do the job because it can't, I want the uv light out of my house and with "supervision" because I do not trust any work they do now and a full refund of the $I also want the $I had to pay another company to do what I was paying them to doAlso a refund on the monthly payment plan coverage that is worthless and was oversold without checking appliances firstI will need the money to clean my basement of smoke and soot from the boom
Client was given an estimate for $to replace a section of drain line under concrete, and was authorized and completed I have attached the signed copy of the estimate and invoice with the acknowledgement of the work completed to satisfaction
Our monthly budget program starts in August In July, we estimate a customer’s propane purchases for the coming twelve months, multiply that times what we think the price will be over the next year, and then divide by twelve, to come up with a monthly payment We review all budgets in January and again in April with the goal of having all plans as close to zero as possible by the end of July There are two things that can cause a change in the monthly budget payment: 1) the weather is warmer or colder than average causing an increase or decrease in propane usage, and 2) the price of propane goes higher or lower than we estimated This year was dramatically colder than average, and there was a spike in wholesale propane costs, causing most of our customer’s budget payments to increase Most did not go up as much as [redacted] ***’s but the increased payment was based on what she had used and what we estimated she would use by the end of July An automatic delivery was made on 3/4/14, at which time our system was estimating [redacted] ***’s tank to be at our trigger point of 25% These estimates are made using historical usage And while we strive to deliver at 25%, we have never guaranteed that delivery point [redacted] has now gone on will-call for future deliveries so she will have the responsibility of monitoring the tank level and call us when she feels she needs a delivery We will gladly send a technician to pump out the gallons that were delivered on 3/4/and credit that full amount back to [redacted] ***’s account Our credit manager reviewed *** ***’s monthly budget after crediting that delivery back to her account, and calculated her monthly payment at $200/month to pay off the current balance by the end of July, assuming no more deliveries We apologize for any hardship to [redacted] *** We do our best to calculate the monthly budget payments but predicting the weather and energy prices a year in advance is not an exact science We currently have the job scheduled for the morning of Thursday 3/ If that time does not work for [redacted] she should contact our dispatcher, [redacted] ** [redacted]
We have offered to remove the UV light and refund the amount paid for the light under our 100% satisfaction guarantee Client can also choose to cancel her club membership and we will refund the amount paid We have tried multiple times to contact client about scheduling a time to remove the UV light so we can process the return, with no answer from them If client would like to receive a refund they would need to return our phone call and schedule the appointment
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I see where Boulden wants to state what the responsibility of the customer is but takes no responsibility for a company's responsibility in providing a correct invoice at the time of delivery I also have reviewed my deliveries since I am on automatic delivery and I have never received anything less than gallons at a delivery In fact most deliveries were for to gallonsThe delivery in question was for gallons I find it suspect that they would choose to make a delivery when the price they are charging is so high I had a friend call their company to inquire what the price of propane was per gallon and he could not get a clear answer and was transferred on the phone to several different people Why is the price of propane so difficult to state over the phone to a person making an inquiry? I guess you can decide what you want to charge a customer whenever you want toand even change that after making an invoice at the time of delivery Clearly I do not agree with their response because they take no ownership in the mistakes they made with my account
Mario,the technician was very knowledgeable, courteous, & professional! He is
worthy of the very highest rating!
The client called with the following information in regards to scheduling an appointment for a plumber: "DrainPipe broke bathroom is getting water in bathroomShe was plunging the tub and the pipe came looseHas another clogged drain as well in another bathroom."
Our plumber
recommended replacing the waste and overflow to repair the leaking and clogged tub drain, and also recommended removing the and clearing the other bathroom's sink trap The client authorized the repairs and the work was completed, the client used a $off coupon.I have attached the invoice showing the approval and the acceptance of work after the repairs were completedWe received a complaint call later that the client expected all of the pipes to be replaced and sent us a picture of the pipes in question The client is asking that supply lines should have been replaced when we repaired the drain line The supply lines were not recommended as they were not needed nor part of the drain problem
The clients's HVAC system is covered under a parts and labor warranty for a period of years from the date of the installation The client is responsible to pay our destination fee for us to come to the home and diagnose the problems, any repair that is covered under the limitations of the manufactures warranty are covered at no additional charge The client may utilize our services or any authorized dealer to perform warranty repairs
The client was incorrectly charged for a warranty repair and was refunded when it was brought to our attention Check number was mailed to the client
The refund was submitted the day we removed the uv-light 11/11/ Our processing time for refunds is business days With the holiday it may have been slightly longer I have attached the records showing that the refund was processed to the client's credit cards on 12/1/
The client was contacted on 12/3/and scheduled the installation of the new outdoor unit for 4/13/as his request
We have discussed the destination fee multiple times with the client His warranty covers parts and labor, but does not cover the fee for the
technician to arrive The warranty is through the manufacture of the equipment and can be honored by any dealer, which may charge a different fee If the client would like to continue to use Boulden Brothers for service the fee will be charged
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have viewed
the business' response to the complaint and reject the response because the
information provided is inaccurate
First: The
kitchen faucet was purchased through *** Plumbing in Wilmington and per
both the plumbing supply company and manufacturer (***), the faucet is
compatible with the current sink. The
issue is the installation, for which the plumber did not follow the directions
provided by the manufacturer, nor did he take the advice of the plumbing supply
company to contact *** technical assistance when he was having difficulty
Further, the homeowner’s request, upon advisement from the plumbing supply
company on 06.17.2015, was for the plumber to speak with *** technical
assistance to problem-solve the installation concerns. This was not done
Second: the homeowner is not satisfied with the
installation of the faucet, as it has been installed incorrectly, which was
reflected on the invoice provided to the homeowner (see attachment). The plumber’s report to the homeowner on
that he “misdiagnosed” the job further corroborates this claim. The homeowner’s request on was for
the business to complete the job and complete it correctly, per the
manufacturer’s guidelines. This is a
basic expectation when requesting and paying for home improvement
services. Further to the discussion with
the plumber on 06.23.2015, the homeowner cited the *** faucet limited
warranty concerning “damage incurred in installation, repair, or replacement
as well as any other kind of loss or damages are excluded” from warranty
coverage. The homeowner further cited
concern regarding hiring a second contractor to complete the work that was
initiated by Boulden Plumbing, as a second contractor will not guarantee work
when a first contractor has already started a job
Per the phone
conversation with the business on the morning of 06.23.2015, Gabe reported that
the business would be sending a different plumber to the house to inspect the
work completed by the first plumber.
This did not take place. Upon advisement from *** and the plumbing supply company, the homeowner has scheduled the *** area rep to come to the house to
review the installation
Third: The
company is not providing a 100% refund for the incomplete installation of the
kitchen faucet. The invoice provided to the Revdex.com is
manipulated. I have attached a copy of
the invoice sent to me via email (1-invoice and 2-screenshot of actual email). This
invoice was provided to the homeowner upon request and was sent via email on
6/17/2015. Please note that the invoice
presented to the Revdex.com and the invoice provided to the homeowner are not the
same. The following discrepancies between
the two invoices have been noted:
1-invoice number, 2-invoice date, 3-order of items to be completed,
4-control number for tasks to be completed, 5-missing coupon for $off total,
6-date of work completed, rendering the invoice provided by the business to the
Revdex.com to be suspect.
Desired
Outcome:
1-Ability to
hold Boulden Plumbing accountable for their work on the kitchen faucet to have
recourse with *** faucet warranty
2- Refund of quoted kitchen faucet installation fee of $(verbally quoted to the homeowner on 06.12.2015, for the kitchen faucet installation).
Regards,
*** ***
*** *** pre-purchased gallons of propane on 7/9/13 at a rate of $per gallon. The letter outlining the price protection plans for the 2013/heating season outline the requirements and restrictions of the plans. The fourth bullet point clearly states that
“Any delivery required outside of this time frame, or in excess of the prepaid gallons, will be delivered at our regular-posted price under our regular terms of sale.”
Normally the delivery tickets for customers who pre-paid for their propane only show the gallons pumped and a statement is mailed from the office outlining the costs of the delivery Due to an error with our on-truck computers the *** delivery ticket extended the entire delivery at the pre-buy price of $per gallon even though they only had gallons left of the original they had purchased (A delivery of gallons had been made on 10/31/13). When the deliveries were uploaded, the error was corrected and the Smiths were invoiced for gallons at $per gallon and gallons at the market rate of $per gallon
We do not consider a delivery ticket a contract, especially when the terms of the agreement are clearly outlined, and do not believe we owe the disputed amount
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
HelloI filed a complaint with Bolden's awhile backThey had called me to resolve the issue by saying they would order me a new partAS of this date I still have not heard back from them
Thank you,
Client had a called for a gas leak, a leak was found behind the stove and was repaired The client then called back and said they smelled gas again, no other leaks were found After multiple trips an intermittent leak was found on the water heater, and was corrected The client has
not called us stating they smell gas since.If the client feels uncomfortable with the repair that is working, we can replace the gas valve for them at no charge We will contact the client to see if they would like to have that done
*** *** contacted our office on 12/16/to make payment on a delivery from 10/9/13. Our credit terms for non-budget customers are net 20. At that time our credit manager agreed to set the customer up for monthly budget payments. All budget payments are required
by the 20th of the month and customer was informed of this requirement. No payments were received by the customer prior to her running out of propane on 2/10/14. During our conversation on 5/7/14, Ms. Feliciano stated that she knew the payment was due by January 20th and that she knew she was unable to make that payment by the due date. However she did not call our office to let us know.
We did have her account forecast for delivery on or about 1/28/and if a payment had been made, or if the customer had contacted our office about a late or partial payment, the delivery would have been released. As it was, since no payment or phone call was made, on 1/28 the account went on delivery hold and the notification letter was sent on 2/6. The original forecast run-out date was 2/20, which would have allowed for more time, but our forecast was off a bit due to the colder than weather However, I stand by the fact that, if the customer knew she was unable to make the required January payment it was her responsibility to notify us of the issue, especially since she has a history of late payments with our company (a 4/14/delivery paid for on 8/8/and a 3/27/delivery paid for on 7/3/13). Based on this history we are unwilling to refund the $after hours charge
Boulden Brothers does not own the propane system at *** ** *** We simply provide gas to the tank, read the meters, and bill for the gas that the meters show has been used If Mr*** has concerns abouthow much gas he is using he needs to direct that
concern to the apartment complex. If they agree that the usage is not in line with other apartments they will direct us to change out the meter.We read meters on or about the 28th of each month and statements are printed and mailed within business days of the end of the month. April’s statement, a copy of which is attached, was mailed May 5th. Payments are due in full the 20th of each month. Mr*** and his roommate had not made a payment since 4/2/which was for February’s meter reading and were over two months in arrears. Before we disconnect service we hand deliver a door hanger notification, which was done on 5/7/15. Since we did not hear from Mr*** or his roommate the gas was turned off on 5/19/15. Mr*** called in on 5/19and was belligerent to our staff and used some foul language which we will not tolerate. We don’t know where Mr*** claims he saw a charge of $150 to restore service. Attached are copies of the intro letter to all tenants showing our billing policies which clearly states $ We have also attached a copyof a disconnect notice which again shows $198. We are willing to split the $lock out fee which would leave a current balance due of $116.39, which would need to be paid prior to us restoring gas service Mr*** can call *** at *** to make payment and arrange for his service to be restored
We were able to clear the drain of water, but due to the size and condition of the drains we were unable to fully clear and inspect the line During the clearing process, evidence was found that roots have infiltrated the lines and due to the size of the pipe we could not fit the proper tool
down the pipe to clear them The removal of roots is not covered under the $special price, that price is to clear the drain of water and restore flow If the problem that caused the back up is not corrected the problem will return. We offer a 100% satisfaction guarantee, and have called the client and left a message in reference to this complaint We offered to refund their money under our 100% satisfaction guarantee
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowProblem:
Still have no received my 99$ refund from my drain cleaning, in the complaint of roots in my drain.The company stated that they couldn't clear blockage due to the size of the drains and couldn't inspect further.OK they why was I told I need new sewer lines according to your employees? It stated you couldn't fully inspect the drain,so how would they assume I needed to spend 3500$ on new line,refund my money please,also I fixed the drain and blockage myself by clearing the main line clean out,maybe your guys should try that next timeTranslate
Desired Settlement / Outcome
Desired Settlement:
select
Desired Outcome:
Full refund
" line-height: 150%;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business provided me with an estimate of $for a larger scope job, the person who provided me with the verbal quote indicated that the smaller scope job that was ultimately performed would not cost the $Then, after the job was done the story changed and the business then said that the $would have been the cost regardless of the scopeThe owner called me and I explained this to him, he said that he was not aware of this full story and that he would speak with those who might have misled meWe agreed on settling on the job for $so this can be closed
Regards,
Our monthly budget program starts in August. In July, we estimate a customer’s propane purchases for the coming twelve months, multiply that times what we think the price will be over the next year, and then divide by twelve, to come up with a monthly payment. We...
review all budgets in January and again in April with the goal of having all plans as close to zero as possible by the end of July.
There are two things that can cause a change in the monthly budget payment: 1) the weather is warmer or colder than average causing an increase or decrease in propane usage, and 2) the price of propane goes higher or lower than
we estimated. This year was dramatically colder than average, and there was a spike in wholesale propane costs, causing most of our customer’s budget payments to increase. Most did not go up as much as [redacted]’s but the increased payment was based on what she had used and what we estimated she would use by the end of July.
An automatic delivery was made on 3/4/14, at which time our system was estimating [redacted]’s tank to be at our trigger point of 25%. These estimates are made using historical usage. And while we strive to deliver at 25%, we have never guaranteed that delivery point. [redacted] has now gone on will-call for future deliveries so she will have the responsibility of monitoring the tank level and call us when she feels she needs a delivery.
We will gladly send a technician to pump out the gallons that were delivered on 3/4/14 and credit that full amount back to [redacted]’s account. Our credit manager reviewed [redacted] [redacted]’s monthly budget after crediting that delivery back to her account, and calculated her monthly payment at $200/month to pay off the current balance by the end of July, assuming no more deliveries.
We apologize for any hardship to [redacted]. We do our best to calculate the monthly budget payments but predicting the weather and energy prices a year in advance is not an exact science.
We currently have the job scheduled for the morning of Thursday 3/27. If that time does not work for [redacted] she should contact our dispatcher, [redacted] [redacted]