Medallion Auto Center Inc.

Our listing clearly states that this is a:Direct replacement for a trouble-free installationOE fit and form geometry and alignmentPiece Steering KitNowhere in the listing shows that we sell MOOG partsThese part numbers are used by most OE companiesWe only used them as
referenceAlso under Part Brand is says Mac Auto Parts not MOOG.We are very sorry that you are dissatisfied with the kit that you received and we will gladly issue you a refund after you send it back.Sorry for any inconvenience.Mac Auto Parts

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
ALCON,
Again this business fails to accept responsibility for their advertisement and post blame on the customerAttached is a screenshot from their product description on *** which they so conveniently left outYou will see that the text states that the kit includes "X" amount and part#When searching for these part numbers only Moog will come upThey then try to sell you a fabricated and dishonest gesture that Federal-Mogul Motor-parts corporation "Moog" part numbers are used by other "oe" companies to list as or describe their own product This is the furthest from the truth and I have included as many screenshots as this would allow me to do so that this is not true and these other "OE" companies have their own part numbers Now by attempting to state "Also under part brand [it] says Mac Auto Parts not Moog" absolutely proves nothing By their own justification alone they are stating they can put whatever they want in that block because I am certain they do not own OE brandThis is advertisement to make a quick dollar by this company by listing USA made trusted parts but giving the customer cheaply made Chinese parts
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Please see attached photos of gravel ROADS the truck was not used off road.I drove these ROADS over 70,miles on the original ball joints with no issuesI purchased their ball joints and within miles on a well groomed gravel ROAD their ball joints failed, left me stranded, and caused $2,worth of damageI would of never had damage to to truck if it were not for their productTHIS COMPANY DOES NOT STAND BEHIND THEIR PRODUCT AND I WOULD AVOID THEM AT ALL COSTS! If those ball joints would of failed minutes later I would of been at highway speeds and most likely not been here to wright this complaint.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The business has responded Please see below:
We are very sorry the product failed the customerHowever the parts were used in an off road application on the customers vehicleThese
parts are meant for stock replacement use in driving conditionsThe customer sent us pictures of his car broken down on dirt road trailsAlso the warranty of our parts never covers labor for any reasonWe explained to the customer that we would be more then happy to provide him with a full refund if he returned the partsPlease send the parts back and we will provide a full refund for the purchase priceHowever we cannot reimburse for damage to a vehicle that was done because of misuseThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
This is absolutely pathetic. Again this business try's to work themselves around the issue. To be clear the only screen shot that I took that involved this business was their own product description showing how they use Moog part numbers, the other screen shots are from other sellers on [redacted] to demonstrate that other OE sellers do not use Moog parts as this business suggested in their previous response.  In no way does the screen shots prove or disprove that they sell Moog parts. What is proof is how they use Moog part numbers when telling the customer what they will receive. I could easily backdown and let this go but a simple "sorry" is just not going to cut it. I gave this business the chance to fix this issue between just the two of us and they just brushed me off and challenged me. You should be able to see that considering I have forwarded every single email between myself and this business. This business did not decided to agree to offer my money back until I brought the issue here and to [redacted]. The parts are on the way back to this business but this business needs to be held accountable for their dishonest manipulative business practice. If I ball up a multi million dollar aircraft I do not get a chance to just say sorry for the inconvenience. Accountability is crucial to our society and this business needs to be held accountable.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I purchased two complete sets of front and rear shocks both with 5 year warranty has been 6 months and all shocks are making noise so I contacted the company medallion auto center and hes not making sense. I keep telling him I need replacements for front and rear shock. and he keeps telling me that the company dosnt make the front shocks anymore and too send the rear shocks back for a partial refund . I keep telling him hes not making sense and im just fed up with the games and I don't know what else I can doDesired Settlement: refund my money this is completely unfair

Business

Response:

We provided the customer a refund of the front struts he purchased from us because he claimed they where defective, a total of 4 front Struts. We had him keep it. Then he claimed the rear struts he purchased where defective as well, a total of 4 rear struts. We sent him/her [redacted] return labels to get them back so we can issue them a refund but they refused. He/Her wants to keep the parts and have us issue a refund. At this point don't want to sell them any more struts because of the chance he/her will want to return the new struts. The customers demand are to outlandish, we would like him/her send the struts back so we can inspect them and then issue a refund. We can't refund him with out seeing the parts.

Consumer

Response:

At this time, I have not been contacted by Medallion Auto Center Inc. regarding complaint ID [redacted].

Sincerely,

Review: I purchased a kit online with upper, and lower ball joints, inner and outer tie rod ends.

I installed the (MAC) parts on my vehicle at 179,000 miles. While driving down a smooth dirt road at 179,900miles at a low speed the lower left ball joint broke in half, the upper ball joint failed at the same time. The tire wedged under my vehicle ripping the axel out of the front differential, severing the brake line and causing body damage to my truck.

they told me the product was not under warranty. Then they said it was not covered because I was "off-roading" even though the pictures I provided them with my truck was blocking the road..

their product caused $2500.00 worth of damage to my truck. they told me they would replace the broken "inferior" part. I requested $580.00 from the seller wich is 1/5th of the damage.

And they told me they could not help me any further.Desired Settlement: I would like them to pay for the full damage amount to my truck that their product caused.

Business

Response:

The business has responded. Please see below:We are very sorry the product failed the customer. However the parts were used in an off road application on the customers vehicle. These parts are meant for stock replacement use in normal driving conditions. The customer sent us pictures of his car broken down on dirt road trails. Also the warranty of our parts never covers labor for any reason. We explained to the customer that we would be more then happy to provide him with a full refund if he returned the parts. Please send the parts back and we will provide a full refund for the purchase price. However we cannot reimburse for damage to a vehicle that was done because of misuse. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Please see attached photos of gravel ROADS the truck was not used off road.I drove these ROADS over 70,000 miles on the original ball joints with no issues. I purchased their ball joints and within 900 miles on a well groomed gravel ROAD their ball joints failed, left me stranded, and caused $2,500 worth of damage. I would of never had damage to to truck if it were not for their product. THIS COMPANY DOES NOT STAND BEHIND THEIR PRODUCT AND I WOULD AVOID THEM AT ALL COSTS! If those ball joints would of failed 5 minutes later I would of been at highway speeds and most likely not been here to wright this complaint.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,