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Medallion Security Door & Window Company

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Medallion Security Door & Window Company Reviews (1)

Review: I paid Medallion Security to replace my balcony gate so that it match the gates around my home. I did not want the arrow heads on the balcony gate like the gate around my home. When the gate was delivered I noticed that it wasn't right and spoke to [redacted] who was installing the gate of the matter. He informed me that I needed to speak to the salesman [redacted] who would call me and correct the problem. I said ok and gave him a check for the balance. He also stated he would speak to the main office. Weeks went by and I got no response from Medallion. I hired [redacted] to paint all my gates and he informed me he had and would again speak to the main office. I called [redacted] and received no reply. I left a message at the main office answering machine and received no reply. I finally called someone in the office and spoke to them that I needed to speak to [redacted] and they said he would call me back. Three times I called that day before he returned the call stating he left a message on a phone that could have been the wrong number.

I explained to Medallion that I wanted to speak to him about the mix up and was looking for a call back. They stated I paid in full so they didn't think I had a problem. I had used them for many jobs when [redacted] was in charge totaling over $40,000 and didn't think they would treat me like this. I had trust and faith in them to correct this problem in a timely manner. The Balcony gates were installed in May 2013 and still no resolution and they are treating me like if you paid that's it.Desired Settlement: I want the other designs installed as I instructed [redacted] at our first meeting and I want to be treated like a valued customer. The Product was defective because it did not contain all the designs as my other gate as was explained to [redacted] the company representative.

Business

Response:

DEAR SIR/MADAM:

WE RECEIVED THE CUSTOMER COMPLAINT, FROM [redacted], ID [redacted].

CURRENTLY WE ARE IN CONTACT WITH THE CUSTOMER & WILL BE RECTIFYING THE PROBLEM.

I WILL KEEP YOU INFORMED AS TO WHAT ADJUTMENTS ARE MADE & I WILL ASLO CONTACT YOU ONCE ALL ISSUES ARE RESOLVED.

IF YOU HAVE ANY FURTHER QUESTIONS PLEASE CALL ME AT ###-###-#### EXT. [redacted]

THANK YOU!

SINCERELY,

MEDALLION SECURITY

Phone: ###-###-#### Fax: ###-###-####

Business

Response:

DEAR SIR/MADAM:

IN REGARDS TO [redacted] OF [redacted], ID# [redacted];

WE HAVE SATISFIED THE CUSTOMERS COMPLAINT, & ALL ISSUES HAVE BEEN RESOLVED.

IF YOU HAVE ANY FURTHER QUESTIONS PLEASE FEEL FREE TO CONTACT ME AT

###-###-#### EXT. [redacted]

THANK YOU!

MEDALLION SECURITY

Phone: ###-###-#### Fax: ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As previously stated Medallion Security has been unresponsive to my calls and request. They have not satisfied anything. I hired another company to complete the work that they should have. Now they are trying to take credit for doing nothing. This company should be fined and my complaint kept on file for all future customers to see.

Once again I have not heard from Medallion since I issued my first complaint. I engaged another company to complete the work. The owner of Medallion should be ashamed of how far down the company has gone. I am not satisfied and will further seek a remedy to this situation.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

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Description: WINDOWS

Address: 50 Rose Pl, N New Hyde Pk, New York, United States, 11040

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