Medcare Equipment

September 7, 2015To Whom It May Concern:We are Good Zone Auto and a customer, [redacted] ( [redacted] -***) brought this car to us for repairs. Another person [redacted] made complaint later and we do not know him and never had any agreement with him. We promised the customer to do a Tune Up to the vehicle and replace the Passenger Side Front Strut. We didn't have the part (passenger side strut) and recommended that the customer buy it himself and bring it to us for install. [redacted] bought this part from [redacted] . We installed the part and did tune up on the vehicle for price $500.After the work was done the passenger side front strut was not working properly. There can be a few reasons for this: • It's possible that it was not a good quality used part (passenger side strut), which he bought from a Junk Yard (usually this used part cost around $450–500, he spend only $200)• Might need to reprogram ECM (engine control modem)...We are let him know about this situation and recommended another electric mechanic shop, because we do not have enough equipment to do this type of work. We recommended electric shop “ [redacted] ***”, address: [redacted] ***, Morrisville, PA ***, tel: ###-###-####.We asked permition from [redacted] to Tow his vehicle to another shop, he agree it and we Towed it for him Free of Charge.We did not see any problem here and did all of the work that we promised to out client.Sincerely,Manager Sergey P

September 7, 2015To Whom It May Concern:We are Good Zone Auto and a customer, *** *** (***) brought this car to us for repairsAnother person *** *** made complaint later and we do not know him and never had any agreement with him, We promised the customer to do a Tune Up to
the vehicle and replace the Passenger Side Front StrutWe didn't have the part (passenger side strut) and recommended that the customer buy it himself and bring it to us for install, *** bought this part from *** *** ***We installed the part and did tune up on the vehicle for price $500.After the work was done the passenger side front strut was not working properly, There can be a few reasons for this:Its possible that it was not a good quality used part (passenger side strut), which he bought from a Junk Yard (usually this used part cost around $450-500, he spend only $200)• Might need to reprogram ECM (engine control modem)...We are let him know about this situation and recommended another electric mechanic shop, because we do not have enough equipment to do this type of workWe recommended electric shop "*** *** ***, address: ** *** *** Morrisville, PA ***, tel: ###-###-####.We asked permition from *** *** to Tow his vehicle to another shop, he agree it and we Towed it for him Free of Charge.We did not see any problem here and did all of the work that we promised to out client,Sincerely,ManagerSergey P

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Company was well aware the car belong to Philemon son. We never asked for a tune up. Also, we never authorized the car for tow. 
Regards,
[redacted]

September 7, 2015To Whom It May Concern:We are Good Zone Auto and a customer, [redacted]) brought this car to us for repairs. Another person [redacted] made complaint later and we do not know him and never had any agreement with him. We promised the customer to do a Tune Up to the vehicle and replace the Passenger Side Front Strut. We didn't have the part (passenger side strut) and recommended that the customer buy it himself and bring it to us for install. [redacted] bought this part from [redacted]. We installed the part and did tune up on the vehicle for price $500.After the work was done the passenger side front strut was not working properly. There can be a few reasons for this: • It's possible that it was not a good quality used part (passenger side strut), which he bought from a Junk Yard (usually this used part cost around $450–500, he spend only $200)• Might need to reprogram ECM (engine control modem)...We are let him know about this situation and recommended another electric mechanic shop, because we do not have enough equipment to do this type of work. We recommended electric shop “[redacted]”, address: [redacted], Morrisville, PA [redacted], tel: ###-###-####.We asked permition from [redacted] to Tow his vehicle to another shop, he agree it and we Towed it for him Free of Charge.We did not see any problem here and did all of the work that we promised to out client.Sincerely,Manager Sergey P