Medequip Inc

We are not contracted with your insuranceYour insurance company has not sent us anything - no questions, no request for information and no EOBYour insurance company paid you and we have been trying to get a copy of your EOB so we can send to your secondary insurance.Shauna in our office has
reached out to you several times requesting this informationThere seems to be a dis-connect in the communication between Medequip and you.We have written off this debt - Balance is $- so nothing is owedWe consider this matter closed.If you have any concerns, please feel free to contact me directly, *** ***
*** ***

Mr ***,I apologize for the mix up hereMedequip is a billing service for a company called Mountain Brace Systems *** *** ***lThey were the 'provider' of the product and they use our service so the claim can be processed In Network with your insurance.When your wife received the Wrist
Splint an incorrect HCPCS code as added to the charge sheet, resulting in a more expensive wrist splint being charged for. She actually received a wrist splint that has an allowable of $(established by Blue Cross Blue Shield).The claim for the incorrect item processed by your insurance and applied towards your deductible.We have received permission from Mountain Brace Systems to reduce your bill to $for the wrist braceWe will send out a revised claim.Mountain Brace can be reached at *** at Medequip; *** *** ***Manager

This customer received a piece of medical equipment her
doctor prescribed to help with her condition. The item was dispensed on Sept 8
2015.
On Nov 3, customer called in saying she had not received any
item from Doctor. After we told her the specific about the product (make and
model)...

she said that she does not want the item and wants to return it.
Medequip is a billing service the supplier of the product
uses. MedWest Orthopedics uses Medequip for the billing of the item, as
Medequip is In-Network with the customer’s Insurance. By using In-Network
providers the out of pocket co-pay for the patient in minimized.
In this case, we billed the Patient’s insurance company. The
claim was processed; a portion was written off as contractual obligation and
the rest was applied towards an annual deductible; leaving a balance of $87.53
due from her.
Note that we did not receive any money from the insurance
company.
Medical products are regulated by the FDA – the FDA does not
allow return of Medical Product after they have been worn.
The item we received back from the Patient it was well worn.
Her call came after we mailed her a statement asking for the
insurance co-payment – statement showing she owes us money.
There is no ‘fraud’ taking place, as the insurance claim was
filed when the item was dispensed.
On Jan 19, 2016 Medequip decided to not pursue further
collections efforts from this customer/patient, so the balance is now $0  [redacted]Manager.

[redacted],Medequip is a billing service for [redacted]. [redacted] is the actual provider of the equipment you received. Medequip is used because we are contracted with your insurance company - minimizing the cost to you.You received a Pain Pump and supplies that your orthopedic...

physician prescribed and he thought would benefit you following the surgery.When you called us, we contacted [redacted] and asked them what to do. They requested we reduce the bill to $295.00.You were still upset with the balance, so we got [redacted] to agree to waive the charges in full.There is now no balance on this account. - written off. Let me know if you have any questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me provided that they issue a corrected statement showing the erroneous charges removed. Even though the price they are charging is "highway robbery" (as evidenced in the following link: http://www.[redacted]/Orthopedics-Comfortform-Wrist-Support-Small/dp/B0015TMA26/...⇄ I will pay the outrageous charge of $40 (just to put this matter behind me) as soon as I receive a corrected statement from Medequip showing that the erroneous charges have been removed from my account. I will wait for the business to perform this action and, if it does, will pay the $40 and consider this complaint resolved.
Regards,
[redacted]

Please note that Medequip is a billing service that Gazelle Healthcare Solutions uses to ensure that Patients/Customers insurance claims are processed In Network.Medequip billed the item to Patients; Insurance applied the full allowed amount to the annual deductible. The non-allowed amount was...

written off per contract/agreement with insurance company.Medequip contacted Gazelle Healthcare Solutions and they have spoken with patient/customer and resolved the claim.The account has been written off on our side. A separate agreement between Gazelle and Ms [redacted] may have been reached.We consider this matter now resolved and closed.