Medex Supply Distributors Reviews (1)
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Medex Supply Distributors Rating
Address: 61 Willet St, Passaic, New Jersey, United States, 07055-1971
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[redacted]You ordered the wrong product from our website. Our staff caught the mistake and warned you that all you bought was a warranty. We then asked you what you were looking for and that type of test is only legally allowed to be sold to doctor's offices. We then spent cosiderable time and...
effort trying to locate a similar type of test that you can use at home. We sold it to you at cost price being that this is not an item that we normally sell. Our return policy says clearly on our website that we don't take returns on specialty items. Furthermore the item came in perfect condition and doesn't seem to have failed in any way. Now you wanted to return it because you didn't know how to use it. Our return staff immediately got right to work anyway (against our own return policy) asking the manufacturer to accept it back. The manufacturer wouldn't budge and will not take the item back. I do believe that it is extremely unfair to ask Medex to take the loss on this product!