November 7, To whom it may concern; While Mr [redacted] was at our home, we only had time to inspect the shades for rolling up and down and we asked him to give us time to look over the blinds but he would not leave until he was paidYes, he seemed nervous when we questioned him about four extra charges on the bill and yes, he immediately said he would split the costThese added charges were an unexpected surprise to usWhy would we request the installation of a temporary shade when we already owned at shade to fit the bedroom window? Unfortunately, the brackets were misplaced and several times by phone, before Mr [redacted] came to our condo, he was clearly reminded "please do not come to our condo without the needed brackets for the bedroom shade," which Mr [redacted] said he had at his storeIf Mr [redacted] had arrived with the brackets as requested, there would have been no need for his sudden decision of a temporary shadeYes, we discussed an extra charge to hang our bedroom blind but he clearly said he would do it at no chargeHe never, at any time even mentioned an added charge for an additional trip to our residence to install this shade since it was he who forgot the bracketsYes, of course after all the shades were installed and we saw his surprise charges on the bill, we questioned himYes, he finally reduced these surprise charges by 50% though again, he originally told us he would hang the bedroom shade at no costMr [redacted] also charged us for the brackets which we could have simply acquired at no charge from another shade dealerWe absolutely expected our blinds to be returned damage free in like conditionYes, once Mr [redacted] received our phone call it took him time to come over and see the damage for himself, and we did notice the rips in a timely manner and called as soon as we could as it was clear the damage to the blind occurred while in Mr***'s careIt's easy to see this damage was created by hand carrying the blind and once Mr [redacted] saw the damage and understood, he clearly repeated, I'm not saying I didn't do it." This quote was NOT taken out of context and we never became angry or confrontationalMr [redacted] removed our blinds before construction and re-installed our blinds after constructionThere has been NO construction since that timeWe have blue tape on the floor and walls, and our contractor should be returning after the 1st of January when once again, the shades will be removed, but this time by another shade dealer as we have lost trust in Mr***Mr***'s solution to split the price of $1,for a new blind is quite unfairWe are not happy with the resolution for paying him $for a shade that was returned damagedAs stated in our last letter, we asked Mr [redacted] several times, "would you clean a ripped shade?" Yes, we expected our blinds to be returned damage free in like conditionWhile at our condo, Mr [redacted] offered us $We except that offer and will order the blind from our long time trusted shade dealer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below To whom it may concern, We expected our blinds to be returned damage free in like condition Once Mr [redacted] received our phone call, it took him time to come over to see the damage for himself This damage was created by a hand carrying the blind Once he saw the damage and understood, he repeated, "I'm not saying I didn't do it." His solution was to split a price of $for a new blind Checking prices from other blind stores, we found better prices elsewhere We noticed the rips in a timely manner and called as soon as we could Please note; Mr [redacted] removed the blinds before construction and re-installed the blinds after construction He's confusing us with someone else as there was no other construction going on at our home after he hung our blinds, as his reply says 1) Our shades were in like new condition before he removed them from our home 2) While he was at our home, we only had time to inspect the shades for rolling up and rolling down 3) We did ask him to give us time to look over the blinds but he would not leave until we paid He seemed nervous when we questioned him about four extra charges and immediately said he would split those cost These added charges were an unexpected surprise to us 4) We are not happy with a resolution of paying him $ for a shade that was returned damaged Several times we asked him, "would you clean a ripped shade?" Regards, [redacted] ***
To whom it may concern;We recently received notification of a complaint filed by Mrs. [redacted] .Our owner, [redacted] ***, took down Mrs. ***'s approximately 15 yr old [redacted] blinds for cleaning using our ultrasonic method. The blinds were re-installed after cleaning on 7/6/16.... During our re-installation of the blinds, Mrs. [redacted] inspected each blind thoroughly and had no complaints at that time about the work. The invoice was paid in a timely manner.The first complaint from Mrs. [redacted] was received on 8/1/16, several weeks after the installation. Of note, during the installation and afterwards there was other construction going on in the home and the blind in question reaches the floor. Given the fact that the blind was not reported to be damaged during Mrs. ***’s inspection at the time of re-installation (nor was it appreciated by our owner who was on site), and that considerable time went by prior to the initial complaint, it is most likely that the damage occurred after re-installation. Any damage done after re-installation is not our responsibility. However, despite this, Mrs. [redacted] was offered several options for a fair resolution to her complaint given the advanced age and condition of the blind prior to cleaning. Mrs. [redacted] was not happy with any resolution other than replacement of the blind with a new product, which was an unreasonable request given the circumstances outlined above.We appreciate your assistance in the resolution of this matter. Please don't hesitate to contact our owner, [redacted] ***, with further questions at [redacted] .Sincerely, [redacted] 's BlindsSEE ATTACHED ORIGINAL PDF RESPONSE FROM BUSINESS
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
** ** ***
Dear [redacted]-I'm writing in regards to complaint ID# [redacted]. We are a bit confused about the 2 letters we recently received. A letter dated 12/8 stated that the case was closed. The second letter, dated 12/16, stated that Mrs. [redacted] has additional concerns. We were unsure which to respond to.Assuming that the case is still open, and although we do not agree with Mrs. [redacted]'s version of events, we are willing to pay her $628 to bring an end to this ordeal. If you could let us know how to go about getting a check to her while being assured that we will not hear from her in the future with any further concerns regarding this case we would greatly appreciate it. If we pay her this amount we would also like to make sure that there won't be verbage posted on your website stating that "the customer remains dissatisfied," as outlined in the letter dated 12/8.Please don't hesitate to call, I'm happy to discuss next steps over the phone if that's easier: ###-###-####.Sincerely,Jerry [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] ---Hi [redacted], Thank you for all your help with this situation. As already replied, we simply expected our blinds to be returned damage free in like condition. As stated plus with hesitation, we will accept Mr. Jerry [redacted] offer to split the cost of a new blind ordered from our long time trusted shade dealer. This solution was discussed and agreed by Mr. [redacted] when he came to our residence to see the damaged shade. Once again, please understand we are not happy with a resolution of paying Mr. [redacted] over $600.00 for a shade that he returned damaged. As already recorded, several times we asked Mr. [redacted], "would you clean a ripped shade?" and as written in previous responses, once he saw the damage he repeated, "I'm not saying I didn't do it." Attached quote to replace, herewith. Thank you so much,[redacted] and [redacted]###-###-####
October 19, 2016To whom it may concern;We recently received a response to a letter we sent regarding a complaint filed by Mrs. [redacted] (ID [redacted]). Please note our responses to each concern below:"While he was at our home, we only had time to inspect the shades for rolling up and down. We did ask him to give us time to look over the blinds but would not leave until he was paid": If Mrs. [redacted] had asked for more time to look over the blinds, we would have gladly waited. It is customary to receive final payment for services prior to our leaving the job site."He seemed nervous when we questioned him about four extra charges and immediately said he would split the cost. These added charges were an unexpected surprise to us". Mrs. [redacted] requested the installation of temporary shades which are not included in the cleaning service. We discussed an extra charge for this service as this involved our purchasing the shades to size, and an additional trip to the residence to install the shades. After they were installed Mrs. [redacted] disputed their customary charge. The bill was reduced by 50% to her satisfaction."We expected our blinds to be returned damage free in like condition. Once Mr. [redacted] received our phone call: it took him time to come over and see the damage himself," and "We noticed the rips in a timely manner and called as soon as we could". As mentioned previously, it is not clear that the damage to the blind occurred while in our care. The first complaint from Mrs. [redacted] was received on 8/1/16, several weeks after the installation on 7/6/16. She sent pictures of the blind after her initial phone call. When we received the photos we contacted the maker of the blind, [redacted], to see if anything could be done to repair the tear. It took several days to receive a response from [redacted]. After we received their response, we went to Mrs. [redacted]'s home to discuss further action. We did not need to go sooner than that because the photos were sufficient to assess the blind."This damage was created by hand carrying the blind": In 28 years of hand carrying [redacted] blinds, we have never had any of them tear for any reason. It is very unlikely that Mrs. [redacted]'s blind was damaged by the way it was carried (in fact, there is no other way to carry it than by hand). Again, it is not clear that we damaged the blind."Once he saw the damage and understood, he repeated, I'm not saying I didn't do it": This quote was taken out of context. During this conversation Mrs. [redacted] quickly became angry and confrontational. This was our attempt to diffuse the situation as it was very uncomfortable."Mr. [redacted] removed the blinds before construction and re-installed the blinds after construction". On the day of installation, there was a "punch list" of many pieces of blue tape on the floor and walls near the blind, indicating that several contractors would be returning for further repairs, "His solution was to split the price of $1,257 for a new blind. Checking prices from other stores, we found better prices elsewhere," and "We are not happy with the resolution for paying $628 for a shade that was returned damaged.": Mrs. [redacted]'s blinds were purchased in 1999 and are currently 17 years old. Given the age of the blind (which at 17 years old could not possibly have been in like new condition), along with the question about when the damage actually occurred (it is not clear that we caused the damage), we do not feel that we should be responsible for replacing the blind. However, in the interest of customer service we would be willing to offer to pay a portion of the blind's cost. Replacement cost should at least be prorated to take the blind's age into consideration. Even though we do not feel that we damaged the blind in any way, we are willing to pay 25% of a reasonable cost of a blind purchased from another company of Mrs. [redacted]'s choosing.[redacted]Sincerely,[redacted]
November 7, 2016 To whom it may concern; While Mr. [redacted] was at our home, we only had time to inspect the shades for rolling up and down and we asked him to give us time to look over the blinds but he would not leave until he was paid. Yes, he seemed nervous when we questioned him about four extra charges on the bill and yes, he immediately said he would split the cost. These added charges were an unexpected surprise to us. Why would we request the installation of a temporary shade when we already owned at shade to fit the bedroom window? Unfortunately, the brackets were misplaced and several times by phone, before Mr. [redacted] came to our condo, he was clearly reminded "please do not come to our condo without the 2 needed brackets for the bedroom shade," which Mr. [redacted] said he had at his store. If Mr. [redacted] had arrived with the brackets as requested, there would have been no need for his sudden decision of a temporary shade. Yes, we discussed an extra charge to hang our bedroom blind but he clearly said he would do it at no charge. He never, at any time even mentioned an added charge for an additional trip to our residence to install this shade since it was he who forgot the brackets. Yes, of course after all the shades were installed and we saw his surprise charges on the bill, we questioned him. Yes, he finally reduced these surprise charges by 50% though again, he originally told us he would hang the bedroom shade at no cost. Mr. [redacted] also charged us for the 2 brackets which we could have simply acquired at no charge from another shade dealer. We absolutely expected our blinds to be returned damage free in like condition. Yes, once Mr. [redacted] received our phone call it took him time to come over and see the damage for himself, and we did notice the rips in a timely manner and called as soon as we could as it was clear the damage to the blind occurred while in Mr. [redacted]'s care. It's easy to see this damage was created by hand carrying the blind and once Mr. [redacted] saw the damage and understood, he clearly repeated, I'm not saying I didn't do it." This quote was NOT taken out of context and we never became angry or confrontational. Mr. [redacted] removed our blinds before construction and re-installed our blinds after construction. There has been NO construction since that time. We have blue tape on the floor and walls, and our contractor should be returning after the 1st of January when once again, the shades will be removed, but this time by another shade dealer as we have lost trust in Mr. [redacted]. Mr. [redacted]'s solution to split the price of $1,257 for a new blind is quite unfair. We are not happy with the resolution for paying him $628 for a shade that was returned damaged. As stated in our last letter, we asked Mr. [redacted] several times, "would you clean a ripped shade?" Yes, we expected our blinds to be returned damage free in like condition. While at our condo, Mr. [redacted] offered us $628. We except that offer and will order the blind from our long time trusted shade dealer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To whom it may concern,
We expected our blinds to be returned damage free in like
condition.
Once Mr. [redacted] received our phone call, it took him time to
come over to see the damage for himself. This damage was created by a hand
carrying the blind. Once he saw the damage and understood, he repeated, "I'm not
saying I didn't do it."
His solution was to split a price of $1257.25 for a new blind. Checking prices from other blind stores, we found better prices elsewhere.
We noticed the rips in a timely manner and called as soon as
we could. Please note; Mr. [redacted] removed the blinds before construction and
re-installed the blinds after construction. He's confusing us with someone else
as there was no other construction going on at our home after he hung our blinds, as his reply says.
1) Our shades were in like new condition before he removed
them from our home.
2) While he was at our home, we only had time to inspect the
shades for rolling up and rolling down.
3) We did ask him to give us time to look over the blinds but
he would not leave until we paid. He seemed nervous when we questioned him about
four extra charges and immediately said he would split those cost. These
added charges were an unexpected surprise to us.
4) We are not happy with a resolution of paying him $628.63
for a shade that was returned damaged. Several times we asked him, "would you
clean a ripped shade?"
Regards,
[redacted]
A check made out to [redacted] for the amount of $628.00 has been sent out today 1/13/2017Thank you again,[redacted] BlindsJerry [redacted]complaint ID# [redacted]
To whom it may concern;We recently received notification of a complaint filed by Mrs. [redacted].Our owner, [redacted], took down Mrs. [redacted]'s approximately 15 yr old [redacted] blinds for cleaning using our ultrasonic method. The blinds were re-installed after cleaning on 7/6/16....
During our re-installation of the blinds, Mrs. [redacted] inspected each blind thoroughly and had no complaints at that time about the work. The invoice was paid in a timely manner.The first complaint from Mrs. [redacted] was received on 8/1/16, several weeks after the installation. Of note, during the installation and afterwards there was other construction going on in the home and the blind in question reaches the floor. Given the fact that the blind was not reported to be damaged during Mrs. [redacted]’s inspection at the time of re-installation (nor was it appreciated by our owner who was on site), and that considerable time went by prior to the initial complaint, it is most likely that the damage occurred after re-installation. Any damage done after re-installation is not our responsibility. However, despite this, Mrs. [redacted] was offered several options for a fair resolution to her complaint given the advanced age and condition of the blind prior to cleaning. Mrs. [redacted] was not happy with any resolution other than replacement of the blind with a new product, which was an unreasonable request given the circumstances outlined above.We appreciate your assistance in the resolution of this matter. Please don't hesitate to contact our owner, [redacted], with further questions at [redacted].Sincerely,[redacted]'s BlindsSEE ATTACHED ORIGINAL PDF RESPONSE FROM BUSINESS
November 7, To whom it may concern; While Mr [redacted] was at our home, we only had time to inspect the shades for rolling up and down and we asked him to give us time to look over the blinds but he would not leave until he was paidYes, he seemed nervous when we questioned him about four extra charges on the bill and yes, he immediately said he would split the costThese added charges were an unexpected surprise to usWhy would we request the installation of a temporary shade when we already owned at shade to fit the bedroom window? Unfortunately, the brackets were misplaced and several times by phone, before Mr [redacted] came to our condo, he was clearly reminded "please do not come to our condo without the needed brackets for the bedroom shade," which Mr [redacted] said he had at his storeIf Mr [redacted] had arrived with the brackets as requested, there would have been no need for his sudden decision of a temporary shadeYes, we discussed an extra charge to hang our bedroom blind but he clearly said he would do it at no chargeHe never, at any time even mentioned an added charge for an additional trip to our residence to install this shade since it was he who forgot the bracketsYes, of course after all the shades were installed and we saw his surprise charges on the bill, we questioned himYes, he finally reduced these surprise charges by 50% though again, he originally told us he would hang the bedroom shade at no costMr [redacted] also charged us for the brackets which we could have simply acquired at no charge from another shade dealerWe absolutely expected our blinds to be returned damage free in like conditionYes, once Mr [redacted] received our phone call it took him time to come over and see the damage for himself, and we did notice the rips in a timely manner and called as soon as we could as it was clear the damage to the blind occurred while in Mr***'s careIt's easy to see this damage was created by hand carrying the blind and once Mr [redacted] saw the damage and understood, he clearly repeated, I'm not saying I didn't do it." This quote was NOT taken out of context and we never became angry or confrontationalMr [redacted] removed our blinds before construction and re-installed our blinds after constructionThere has been NO construction since that timeWe have blue tape on the floor and walls, and our contractor should be returning after the 1st of January when once again, the shades will be removed, but this time by another shade dealer as we have lost trust in Mr***Mr***'s solution to split the price of $1,for a new blind is quite unfairWe are not happy with the resolution for paying him $for a shade that was returned damagedAs stated in our last letter, we asked Mr [redacted] several times, "would you clean a ripped shade?" Yes, we expected our blinds to be returned damage free in like conditionWhile at our condo, Mr [redacted] offered us $We except that offer and will order the blind from our long time trusted shade dealer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below To whom it may concern, We expected our blinds to be returned damage free in like condition Once Mr [redacted] received our phone call, it took him time to come over to see the damage for himself This damage was created by a hand carrying the blind Once he saw the damage and understood, he repeated, "I'm not saying I didn't do it." His solution was to split a price of $for a new blind Checking prices from other blind stores, we found better prices elsewhere We noticed the rips in a timely manner and called as soon as we could Please note; Mr [redacted] removed the blinds before construction and re-installed the blinds after construction He's confusing us with someone else as there was no other construction going on at our home after he hung our blinds, as his reply says 1) Our shades were in like new condition before he removed them from our home 2) While he was at our home, we only had time to inspect the shades for rolling up and rolling down 3) We did ask him to give us time to look over the blinds but he would not leave until we paid He seemed nervous when we questioned him about four extra charges and immediately said he would split those cost These added charges were an unexpected surprise to us 4) We are not happy with a resolution of paying him $ for a shade that was returned damaged Several times we asked him, "would you clean a ripped shade?" Regards, [redacted] ***
A check made out to [redacted] for the amount of $has been sent out today 1/13/2017Thank you again, [redacted] BlindsJerry ***complaint ID# [redacted]
To whom it may concern;We recently received notification of a complaint filed by Mrs. [redacted] .Our owner, [redacted] ***, took down Mrs. ***'s approximately 15 yr old [redacted] blinds for cleaning using our ultrasonic method. The blinds were re-installed after cleaning on 7/6/16.... During our re-installation of the blinds, Mrs. [redacted] inspected each blind thoroughly and had no complaints at that time about the work. The invoice was paid in a timely manner.The first complaint from Mrs. [redacted] was received on 8/1/16, several weeks after the installation. Of note, during the installation and afterwards there was other construction going on in the home and the blind in question reaches the floor. Given the fact that the blind was not reported to be damaged during Mrs. ***’s inspection at the time of re-installation (nor was it appreciated by our owner who was on site), and that considerable time went by prior to the initial complaint, it is most likely that the damage occurred after re-installation. Any damage done after re-installation is not our responsibility. However, despite this, Mrs. [redacted] was offered several options for a fair resolution to her complaint given the advanced age and condition of the blind prior to cleaning. Mrs. [redacted] was not happy with any resolution other than replacement of the blind with a new product, which was an unreasonable request given the circumstances outlined above.We appreciate your assistance in the resolution of this matter. Please don't hesitate to contact our owner, [redacted] ***, with further questions at [redacted] .Sincerely, [redacted] 's BlindsSEE ATTACHED ORIGINAL PDF RESPONSE FROM BUSINESS
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
** ** ***
Dear [redacted]-I'm writing in regards to complaint ID# [redacted]. We are a bit confused about the 2 letters we recently received. A letter dated 12/8 stated that the case was closed. The second letter, dated 12/16, stated that Mrs. [redacted] has additional concerns. We were unsure which to respond to.Assuming that the case is still open, and although we do not agree with Mrs. [redacted]'s version of events, we are willing to pay her $628 to bring an end to this ordeal. If you could let us know how to go about getting a check to her while being assured that we will not hear from her in the future with any further concerns regarding this case we would greatly appreciate it. If we pay her this amount we would also like to make sure that there won't be verbage posted on your website stating that "the customer remains dissatisfied," as outlined in the letter dated 12/8.Please don't hesitate to call, I'm happy to discuss next steps over the phone if that's easier: ###-###-####.Sincerely,Jerry [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] ---Hi [redacted], Thank you for all your help with this situation. As already replied, we simply expected our blinds to be returned damage free in like condition. As stated plus with hesitation, we will accept Mr. Jerry [redacted] offer to split the cost of a new blind ordered from our long time trusted shade dealer. This solution was discussed and agreed by Mr. [redacted] when he came to our residence to see the damaged shade. Once again, please understand we are not happy with a resolution of paying Mr. [redacted] over $600.00 for a shade that he returned damaged. As already recorded, several times we asked Mr. [redacted], "would you clean a ripped shade?" and as written in previous responses, once he saw the damage he repeated, "I'm not saying I didn't do it." Attached quote to replace, herewith. Thank you so much,[redacted] and [redacted]###-###-####
October 19, 2016To whom it may concern;We recently received a response to a letter we sent regarding a complaint filed by Mrs. [redacted] (ID [redacted]). Please note our responses to each concern below:"While he was at our home, we only had time to inspect the shades for rolling up and down. We did ask him to give us time to look over the blinds but would not leave until he was paid": If Mrs. [redacted] had asked for more time to look over the blinds, we would have gladly waited. It is customary to receive final payment for services prior to our leaving the job site."He seemed nervous when we questioned him about four extra charges and immediately said he would split the cost. These added charges were an unexpected surprise to us". Mrs. [redacted] requested the installation of temporary shades which are not included in the cleaning service. We discussed an extra charge for this service as this involved our purchasing the shades to size, and an additional trip to the residence to install the shades. After they were installed Mrs. [redacted] disputed their customary charge. The bill was reduced by 50% to her satisfaction."We expected our blinds to be returned damage free in like condition. Once Mr. [redacted] received our phone call: it took him time to come over and see the damage himself," and "We noticed the rips in a timely manner and called as soon as we could". As mentioned previously, it is not clear that the damage to the blind occurred while in our care. The first complaint from Mrs. [redacted] was received on 8/1/16, several weeks after the installation on 7/6/16. She sent pictures of the blind after her initial phone call. When we received the photos we contacted the maker of the blind, [redacted], to see if anything could be done to repair the tear. It took several days to receive a response from [redacted]. After we received their response, we went to Mrs. [redacted]'s home to discuss further action. We did not need to go sooner than that because the photos were sufficient to assess the blind."This damage was created by hand carrying the blind": In 28 years of hand carrying [redacted] blinds, we have never had any of them tear for any reason. It is very unlikely that Mrs. [redacted]'s blind was damaged by the way it was carried (in fact, there is no other way to carry it than by hand). Again, it is not clear that we damaged the blind."Once he saw the damage and understood, he repeated, I'm not saying I didn't do it": This quote was taken out of context. During this conversation Mrs. [redacted] quickly became angry and confrontational. This was our attempt to diffuse the situation as it was very uncomfortable."Mr. [redacted] removed the blinds before construction and re-installed the blinds after construction". On the day of installation, there was a "punch list" of many pieces of blue tape on the floor and walls near the blind, indicating that several contractors would be returning for further repairs, "His solution was to split the price of $1,257 for a new blind. Checking prices from other stores, we found better prices elsewhere," and "We are not happy with the resolution for paying $628 for a shade that was returned damaged.": Mrs. [redacted]'s blinds were purchased in 1999 and are currently 17 years old. Given the age of the blind (which at 17 years old could not possibly have been in like new condition), along with the question about when the damage actually occurred (it is not clear that we caused the damage), we do not feel that we should be responsible for replacing the blind. However, in the interest of customer service we would be willing to offer to pay a portion of the blind's cost. Replacement cost should at least be prorated to take the blind's age into consideration. Even though we do not feel that we damaged the blind in any way, we are willing to pay 25% of a reasonable cost of a blind purchased from another company of Mrs. [redacted]'s choosing.[redacted]Sincerely,[redacted]
November 7, 2016 To whom it may concern; While Mr. [redacted] was at our home, we only had time to inspect the shades for rolling up and down and we asked him to give us time to look over the blinds but he would not leave until he was paid. Yes, he seemed nervous when we questioned him about four extra charges on the bill and yes, he immediately said he would split the cost. These added charges were an unexpected surprise to us. Why would we request the installation of a temporary shade when we already owned at shade to fit the bedroom window? Unfortunately, the brackets were misplaced and several times by phone, before Mr. [redacted] came to our condo, he was clearly reminded "please do not come to our condo without the 2 needed brackets for the bedroom shade," which Mr. [redacted] said he had at his store. If Mr. [redacted] had arrived with the brackets as requested, there would have been no need for his sudden decision of a temporary shade. Yes, we discussed an extra charge to hang our bedroom blind but he clearly said he would do it at no charge. He never, at any time even mentioned an added charge for an additional trip to our residence to install this shade since it was he who forgot the brackets. Yes, of course after all the shades were installed and we saw his surprise charges on the bill, we questioned him. Yes, he finally reduced these surprise charges by 50% though again, he originally told us he would hang the bedroom shade at no cost. Mr. [redacted] also charged us for the 2 brackets which we could have simply acquired at no charge from another shade dealer. We absolutely expected our blinds to be returned damage free in like condition. Yes, once Mr. [redacted] received our phone call it took him time to come over and see the damage for himself, and we did notice the rips in a timely manner and called as soon as we could as it was clear the damage to the blind occurred while in Mr. [redacted]'s care. It's easy to see this damage was created by hand carrying the blind and once Mr. [redacted] saw the damage and understood, he clearly repeated, I'm not saying I didn't do it." This quote was NOT taken out of context and we never became angry or confrontational. Mr. [redacted] removed our blinds before construction and re-installed our blinds after construction. There has been NO construction since that time. We have blue tape on the floor and walls, and our contractor should be returning after the 1st of January when once again, the shades will be removed, but this time by another shade dealer as we have lost trust in Mr. [redacted]. Mr. [redacted]'s solution to split the price of $1,257 for a new blind is quite unfair. We are not happy with the resolution for paying him $628 for a shade that was returned damaged. As stated in our last letter, we asked Mr. [redacted] several times, "would you clean a ripped shade?" Yes, we expected our blinds to be returned damage free in like condition. While at our condo, Mr. [redacted] offered us $628. We except that offer and will order the blind from our long time trusted shade dealer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To whom it may concern,
We expected our blinds to be returned damage free in like
condition.
Once Mr. [redacted] received our phone call, it took him time to
come over to see the damage for himself. This damage was created by a hand
carrying the blind. Once he saw the damage and understood, he repeated, "I'm not
saying I didn't do it."
His solution was to split a price of $1257.25 for a new blind. Checking prices from other blind stores, we found better prices elsewhere.
We noticed the rips in a timely manner and called as soon as
we could. Please note; Mr. [redacted] removed the blinds before construction and
re-installed the blinds after construction. He's confusing us with someone else
as there was no other construction going on at our home after he hung our blinds, as his reply says.
1) Our shades were in like new condition before he removed
them from our home.
2) While he was at our home, we only had time to inspect the
shades for rolling up and rolling down.
3) We did ask him to give us time to look over the blinds but
he would not leave until we paid. He seemed nervous when we questioned him about
four extra charges and immediately said he would split those cost. These
added charges were an unexpected surprise to us.
4) We are not happy with a resolution of paying him $628.63
for a shade that was returned damaged. Several times we asked him, "would you
clean a ripped shade?"
Regards,
[redacted]
A check made out to [redacted] for the amount of $628.00 has been sent out today 1/13/2017Thank you again,[redacted] BlindsJerry [redacted]complaint ID# [redacted]
To whom it may concern;We recently received notification of a complaint filed by Mrs. [redacted].Our owner, [redacted], took down Mrs. [redacted]'s approximately 15 yr old [redacted] blinds for cleaning using our ultrasonic method. The blinds were re-installed after cleaning on 7/6/16....
During our re-installation of the blinds, Mrs. [redacted] inspected each blind thoroughly and had no complaints at that time about the work. The invoice was paid in a timely manner.The first complaint from Mrs. [redacted] was received on 8/1/16, several weeks after the installation. Of note, during the installation and afterwards there was other construction going on in the home and the blind in question reaches the floor. Given the fact that the blind was not reported to be damaged during Mrs. [redacted]’s inspection at the time of re-installation (nor was it appreciated by our owner who was on site), and that considerable time went by prior to the initial complaint, it is most likely that the damage occurred after re-installation. Any damage done after re-installation is not our responsibility. However, despite this, Mrs. [redacted] was offered several options for a fair resolution to her complaint given the advanced age and condition of the blind prior to cleaning. Mrs. [redacted] was not happy with any resolution other than replacement of the blind with a new product, which was an unreasonable request given the circumstances outlined above.We appreciate your assistance in the resolution of this matter. Please don't hesitate to contact our owner, [redacted], with further questions at [redacted].Sincerely,[redacted]'s BlindsSEE ATTACHED ORIGINAL PDF RESPONSE FROM BUSINESS