Medford Cooperative - Comfort Team

Review: I had called about purchasing lp I have an account and am on a keep fill driver had gotten stuck in my driveway they told me Id have to pay the towing fee to get them pulled out I said that wouldn't happen because If he knew he couldn't get in my driveway he could have called and I could have had someone plow it because we had gotten a snow storm during the day so they said when ur driveway is cleared call us and we will deliver so I had called and said its cleared but id like to know what I have to pay per gallon for the lp the manager said 3.79 gallon so I said let me wait so I can see if I can get it cheaper someware else so I couldn't get any one to bring in a diferent tank so he told me after a week before fuel was 3.79 now Id pay 2.99 so I thought that was definatly more reasonable until I recived my bill and they charged 3.09 a gallon and when I called that day the women at the front desk told me that the price of fuel is at 2.49 so I talked to the manager again and he basicly told me that the fuel price was 3.09 at the time of my fill up but droped price within a couple of hours and told me that the bill to pull out the truck that was in my yard was 250 dollars and that I should find a different fuel provider and I said who is going to pay the bill for the pine trees that they ran over when the drove into my yard and got stuck he then said he will be sending me the 250 dollar bill for the towing if I send a bill to Medford coop for running over my pine trees that I had planted last spring I have delt with the guy before he is very very rude and doesn't care about the customers whatsoever and don't want anyone else having to deal with such a rude person he is the manager and his name is leon thank you very muchDesired Settlement: I want the 2.49 price that was quoted

Business

Response:

We received your letter on March 5, 2014 regarding the complaint filed by [redacted]). I Have sent Mr [redacted] a letter responding to his concerns. Thank you. [redacted]