Medford-Peden Funeral Home & Crematory, Inc.

Our goal is to service all of our clients with the highest level of service and value.As per our last conversation I thought this issue was resolved but in order to resolve the issue I will be happy to credit your services the $ per your request.Please let me know if this is acceptable and where would you like me to forward the refund check.If you prefer we can credit the refund to your credit card but you will need to call the office with your credit card information. Thank youTommy L***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12076631, and find that this resolution is satisfactory to me.  The check can be sent to [redacted]. 
Regards,
[redacted]

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID 12076631, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I feel like I am being coerced into purchasing a maintenance program to bring down the overcharged price of $549.00 to $338.00 with a continually $26.00 per month for the maintenance prog.  This under any other circumstances would be blackmail and besides, I now no longer have confidence with One Hour.  Since they overpriced the service the first round - this would not be conducive to a continued satisfactory relationship.  I will always second guess their services now.  I spoke with the owner/manager and he tried tallying up the invoice and it came out less that $549.00, he had it at in the $400 dollar range.  Then he told me that the high price was from 1 pound to 2 pounds of freon.  If it is that expensive then they should charge by the ounce.  I have no proof that it was a full pound added or not  and how come no readout is provided to the customer.  Plus he began to tell me that there are only 17 Million pounds of R22 left in the world.  But really in reality - R22 will be continued to be produced until year 2020.  R22 30 lb containers are running $755.00 to 850.00 for a lay person.  I am sure that One Hour buys bulk and receives a discount.  I believe I should be reimbursed at least $75.00 from what I paid originally which will make One Hour's final invoice amount $263.00. 
Regards,
[redacted]

I understand the customer is upset about the refrigerant charge. While we may charge more than some other companies, it is up to the customer if they want to proceed with any repair we recommend and are given the pricing up front. Air Conditioning and Heating systems are sealed systems. Routine...

refrigerant charge adjustments are not supposed to happen. When the technician found the unit low this indicated a leak. The technician was simply pointing out the leak and recommending solving the problem so the customer would not have to have "routine" service calls for this in the future. We certainly do not fabricate problems, we find ALL the problems with the system and bring them to the customers attention. At that point the customer can make an informed decision on how they would like to handle the problems.

I have spoken with [redacted] and explained the charges and the protections plans that our technician had offer he the evening of this service call. She understood the charges and agreed to sign  up for our Protection Plan. This issue has been resolved.

We are dedicated to 100% customer satisfaction. We have coordinated with this customer to remove the equipment and refund 100% of their money tomorrow 7/28/16.