MedGuard Alert, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
I spoke to Ms. Pam C[redacted] today, and she agreed to cancel everything.  Thank you very much for your assistance with this matter.  I believe that your intervention lead to this resolution.
Sincerely,
[redacted]

Good Afternoon:
I left a message for [redacted] in regard to this Complaint.  I wanted to explain to him that t is company protocol that we are unable to cancel an account, until we are in receipt of our rental equipment.  If [redacted] could provide the tracking information...

showing that the unit was delivered to us at [redacted],, it would be much appreciated. In addition, per the attached Monitoring Center Report from 8/22/15, the equipment [redacted] has worked perfectly when he did multiple tests with it that day.  He was able to have two-way communicate with the Monitoring Center Operator and informed her that there was no emergency.--that he was just testing.  Lastly, if [redacted] called the ###-###-#### phone number, he would have been able to leave a message, and his call would have been returned.  He stated that when the phone number is called, there are multiple pitches.  I have been here for 13 years, and when the lines are occupied, the Recording he will hear is, "Please continue to hold or leave a message".  
In the interest of excellent Customer Service, we will cancel [redacted]'s account and accept the loss for the Medical Alarm Equipment that was not returned.  If [redacted] is able to locate the Medical Alarm Equipment somewhere in his home, he can contact me directly at either 
###-###-####, ext, 1895 or ###-###-####, or via email: [redacted].  I would be happy to send him a return label, so that we would be responsible for the payment for the return of the return shipment.
Thank you.
Sincerely,
Pam C[redacted]
Customer Relations Manager

It was an error on our part.  Do not see that the equipment was received but it's no matter.  A check will be mailed for $220 for 6 months of service.  Thank you and the account is now properly cancelled.

Good Morning:
I spoke with [redacted] this morning and verified with her, as our Customer Service Representative, Larry did yesterday, that we dispatched to [redacted] correct address on 4/2/16.  In fact, we verified the address with [redacted] who was with [redacted] at the time of the...

emergency that the correct address for [redacted] is [redacted].   We have a recording of the dispatch call to 911.  In addition, I explained to [redacted] that the Medical Alarm Equipment should be tested on a monthly basis to make sure all is working fine.   In reviewing [redacted] information, I noted that [redacted] has been in possession of the same unit for a number of years, and even though in worked perfectly when she pressed her button on 4/2/16, we are going to send her a new, upgraded unit.  I apologized to [redacted] that she was left holding for a long period of time when she tried to get through to Customer Service, and I will research that on my end.  However, I gave her my direct number to call, if there are any future questions or concerns.
I am so pleased to report that all was resolved to [redacted]'s satisfaction when we spoke.
Sincerely,
Pam C[redacted]
Customer Relations Manager

These are month to month agreements.  Once the equipment is returned the account will be cancelled and no further billing assessed.

As long as a customer is in possession of our activated medical alert unit they are charged the monthly fee.  As soon as the item is returned we will discontinue billing.  It's a service that is being provided so no refund is due.