Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I spoke to MsPam C [redacted] today, and she agreed to cancel everything Thank you very much for your assistance with this matter I believe that your intervention lead to this resolution Sincerely, [redacted]
Good Morning: I spoke with [redacted] this morning and verified with her, as our Customer Service Representative, Larry did yesterday, that we dispatched to [redacted] correct address on 4/2/ In fact, we verified the address with [redacted] who was with [redacted] at the time of the emergency that the correct address for [redacted] is [redacted] *** We have a recording of the dispatch call to In addition, I explained to [redacted] that the Medical Alarm Equipment should be tested on a monthly basis to make sure all is working fine In reviewing [redacted] information, I noted that [redacted] has been in possession of the same unit for a number of years, and even though in worked perfectly when she pressed her button on 4/2/16, we are going to send her a new, upgraded unit I apologized to [redacted] that she was left holding for a long period of time when she tried to get through to Customer Service, and I will research that on my end However, I gave her my direct number to call, if there are any future questions or concernsI am so pleased to report that all was resolved to ***'s satisfaction when we spokeSincerely, Pam C [redacted] Customer Relations Manager
The clients order was just confirmed on 4/ We tell tehm to business days to recieve equipment The client will not be charged again until one month from the time he recieves it so we do not charge when no service is provided If teh client wishes to cancel his order he may call us and do so and we will refund teh initial payment
Good Morning:I spoke with [redacted] this morning and verified with her, as our Customer Service Representative, Larry did yesterday, that we dispatched to [redacted] correct address on 4/2/ In fact, we verified the address with [redacted] who was with [redacted] at the time of the emergency that the correct address for [redacted] is [redacted] *** We have a recording of the dispatch call to In addition, I explained to [redacted] that the Medical Alarm Equipment should be tested on a monthly basis to make sure all is working fine In reviewing [redacted] information, I noted that [redacted] has been in possession of the same unit for a number of years, and even though in worked perfectly when she pressed her button on 4/2/16, we are going to send her a new, upgraded unit I apologized to [redacted] that she was left holding for a long period of time when she tried to get through to Customer Service, and I will research that on my end However, I gave her my direct number to call, if there are any future questions or concerns.I am so pleased to report that all was resolved to ***'s satisfaction when we spoke.Sincerely,Pam C***Customer Relations Manager
This is a service provided to elderly individuals to have the ability to press an emergency button when they fall or get hurt. This morning, my grandmother fell and hit her button 3 times. A prerecorded message came on that said, emergency call made. She sat on the floor hurt and soaked in her own urine for hours thinking someone was coming. After hours of moving herself hurt and using her grabber to get her cell phone, she called me and I ran over. I hit the machine help button and same message was said, emergency call made. No one came. We made a call to the manager, Kevin and he explained it was my 80 year grandmothers fault she wasn’t testing the device monthly. I told him she was and according the quick guide, the machines green lights meant it was working. I also stated that I made a phone call a month ago to change billing information and no one said that her test calls weren’t coming to them when I stated she did them monthly. He agreed to give us 2 months credit and send us a new device, but they couldn’t tell us what was wrong with her current device. I told them I no longer trusted their service and to cancel. He told me we can’t because we were under contract. I told him I would contact a lawyer and he said, well I guess I can cancel since her contract is only one more month long! He said we will no longer receive a credit and we had to ship the equipment back at our own expense. Isn’t the one job they have is to protect elderly individuals and maybe audits of testing should be done as many older people do not understand technology?! I work in a large bank and we contact consumers if an account is not active for 6 months. Apparently they care about revenue and not our loved ones! DO NOT TRUST THEM WITH THE ONES WE LOVE! Also, Kevin is rude, disrespectful, and interrupted me while trying to tell him the horrific situation and then blamed an 80 year for not testing it correctly. Worst person ever!
I have contacted 3 other companies and they said they audit the functionality of their equipment regularly to make sure their clients are always safe. Kevin said it’s the consumers fault. Good answer since your clients are elderly and did not grow up in a world of technology. Glad other companies care about saving lives instead of their revenue. Quick guide said the equipment is working, but then Kevin blames it on the hundreds of cell towers around. Comical that it’s always someone’s else fault. No empathy for anyone. He’s in the wrong business.
Good Afternoon: I left a message for [redacted] in regard to this Complaint I wanted to explain to him that t is company protocol that we are unable to cancel an account, until we are in receipt of our rental equipment If [redacted] could provide the tracking information showing that the unit was delivered to us at [redacted] **,, it would be much appreciatedIn addition, per the attached Monitoring Center Report from 8/22/15, the equipment [redacted] has worked perfectly when he did multiple tests with it that day He was able to have two-way communicate with the Monitoring Center Operator and informed her that there was no emergency.--that he was just testing Lastly, if [redacted] called the ###-###-#### phone number, he would have been able to leave a message, and his call would have been returned He stated that when the phone number is called, there are multiple pitches I have been here for years, and when the lines are occupied, the Recording he will hear is, "Please continue to hold or leave a message" In the interest of excellent Customer Service, we will cancel ***'s account and accept the loss for the Medical Alarm Equipment that was not returned If [redacted] is able to locate the Medical Alarm Equipment somewhere in his home, he can contact me directly at either ###-###-####, ext, or ###-###-####, or via email: [redacted] I would be happy to send him a return label, so that we would be responsible for the payment for the return of the return shipmentThank youSincerely, Pam C [redacted] Customer Relations Manager
It was an error on our part Do not see that the equipment was received but it's no matter A check will be mailed for $for months of service Thank you and the account is now properly cancelled
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***
These are month to month agreements Once the equipment is returned the account will be cancelled and no further billing assessed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I spoke to MsPam C [redacted] today, and she agreed to cancel everything Thank you very much for your assistance with this matter I believe that your intervention lead to this resolution Sincerely, [redacted]
Good Morning: I spoke with [redacted] this morning and verified with her, as our Customer Service Representative, Larry did yesterday, that we dispatched to [redacted] correct address on 4/2/ In fact, we verified the address with [redacted] who was with [redacted] at the time of the emergency that the correct address for [redacted] is [redacted] *** We have a recording of the dispatch call to In addition, I explained to [redacted] that the Medical Alarm Equipment should be tested on a monthly basis to make sure all is working fine In reviewing [redacted] information, I noted that [redacted] has been in possession of the same unit for a number of years, and even though in worked perfectly when she pressed her button on 4/2/16, we are going to send her a new, upgraded unit I apologized to [redacted] that she was left holding for a long period of time when she tried to get through to Customer Service, and I will research that on my end However, I gave her my direct number to call, if there are any future questions or concernsI am so pleased to report that all was resolved to ***'s satisfaction when we spokeSincerely, Pam C [redacted] Customer Relations Manager
The clients order was just confirmed on 4/ We tell tehm to business days to recieve equipment The client will not be charged again until one month from the time he recieves it so we do not charge when no service is provided If teh client wishes to cancel his order he may call us and do so and we will refund teh initial payment
Good Morning:I spoke with [redacted] this morning and verified with her, as our Customer Service Representative, Larry did yesterday, that we dispatched to [redacted] correct address on 4/2/ In fact, we verified the address with [redacted] who was with [redacted] at the time of the emergency that the correct address for [redacted] is [redacted] *** We have a recording of the dispatch call to In addition, I explained to [redacted] that the Medical Alarm Equipment should be tested on a monthly basis to make sure all is working fine In reviewing [redacted] information, I noted that [redacted] has been in possession of the same unit for a number of years, and even though in worked perfectly when she pressed her button on 4/2/16, we are going to send her a new, upgraded unit I apologized to [redacted] that she was left holding for a long period of time when she tried to get through to Customer Service, and I will research that on my end However, I gave her my direct number to call, if there are any future questions or concerns.I am so pleased to report that all was resolved to ***'s satisfaction when we spoke.Sincerely,Pam C***Customer Relations Manager
This is a service provided to elderly individuals to have the ability to press an emergency button when they fall or get hurt. This morning, my grandmother fell and hit her button 3 times. A prerecorded message came on that said, emergency call made. She sat on the floor hurt and soaked in her own urine for hours thinking someone was coming. After hours of moving herself hurt and using her grabber to get her cell phone, she called me and I ran over. I hit the machine help button and same message was said, emergency call made. No one came. We made a call to the manager, Kevin and he explained it was my 80 year grandmothers fault she wasn’t testing the device monthly. I told him she was and according the quick guide, the machines green lights meant it was working. I also stated that I made a phone call a month ago to change billing information and no one said that her test calls weren’t coming to them when I stated she did them monthly. He agreed to give us 2 months credit and send us a new device, but they couldn’t tell us what was wrong with her current device. I told them I no longer trusted their service and to cancel. He told me we can’t because we were under contract. I told him I would contact a lawyer and he said, well I guess I can cancel since her contract is only one more month long! He said we will no longer receive a credit and we had to ship the equipment back at our own expense. Isn’t the one job they have is to protect elderly individuals and maybe audits of testing should be done as many older people do not understand technology?! I work in a large bank and we contact consumers if an account is not active for 6 months. Apparently they care about revenue and not our loved ones! DO NOT TRUST THEM WITH THE ONES WE LOVE! Also, Kevin is rude, disrespectful, and interrupted me while trying to tell him the horrific situation and then blamed an 80 year for not testing it correctly. Worst person ever!
I have contacted 3 other companies and they said they audit the functionality of their equipment regularly to make sure their clients are always safe. Kevin said it’s the consumers fault. Good answer since your clients are elderly and did not grow up in a world of technology. Glad other companies care about saving lives instead of their revenue. Quick guide said the equipment is working, but then Kevin blames it on the hundreds of cell towers around. Comical that it’s always someone’s else fault. No empathy for anyone. He’s in the wrong business.
Good Afternoon: I left a message for [redacted] in regard to this Complaint I wanted to explain to him that t is company protocol that we are unable to cancel an account, until we are in receipt of our rental equipment If [redacted] could provide the tracking information showing that the unit was delivered to us at [redacted] **,, it would be much appreciatedIn addition, per the attached Monitoring Center Report from 8/22/15, the equipment [redacted] has worked perfectly when he did multiple tests with it that day He was able to have two-way communicate with the Monitoring Center Operator and informed her that there was no emergency.--that he was just testing Lastly, if [redacted] called the ###-###-#### phone number, he would have been able to leave a message, and his call would have been returned He stated that when the phone number is called, there are multiple pitches I have been here for years, and when the lines are occupied, the Recording he will hear is, "Please continue to hold or leave a message" In the interest of excellent Customer Service, we will cancel ***'s account and accept the loss for the Medical Alarm Equipment that was not returned If [redacted] is able to locate the Medical Alarm Equipment somewhere in his home, he can contact me directly at either ###-###-####, ext, or ###-###-####, or via email: [redacted] I would be happy to send him a return label, so that we would be responsible for the payment for the return of the return shipmentThank youSincerely, Pam C [redacted] Customer Relations Manager
It was an error on our part Do not see that the equipment was received but it's no matter A check will be mailed for $for months of service Thank you and the account is now properly cancelled