Medi-Copy Services, Inc.

This company is a joke. I called the office and they told me I had to request them online. I went online and requested the records on 2/14/15. On 2/23/14 I called and spoke to [redacted] to find out what was taking so long since doctor appointment was 3/5/14 and I needed them. They said they had to call and talk to the office and would get them over ASAP. I called back on 2/26/14 since I still hadn't received them and I was then told that I would have to go into the office and request them. I explained that I called the doctor office first and they said I had to do them online. I was then sent to manager who didn't answer (patty) so I left a message and received a call back from [redacted] saying that she would get them over to the doctor office right away. Come to find out once I got to the office no records had been sent. 2 days later I was checked my junk mail folder and noticed a email from them saying I would have to fill out another request form to the doctor office.. I was furious when I saw this. Why would they have not called me back right away when they noticed that I would have to fill out another request. They called me before and my number on was the request form. This place has HORRIBLE customer service. 1 Star is to high.