This company is a jokeI called the office and they told me I had to request them onlineI went online and requested the records on 2/14/On 2/23/I called and spoke to [redacted] to find out what was taking so long since doctor appointment was 3/5/and I needed themThey said they had to call and talk to the office and would get them over ASAPI called back on 2/26/since I still hadn't received them and I was then told that I would have to go into the office and request themI explained that I called the doctor office first and they said I had to do them onlineI was then sent to manager who didn't answer (patty) so I left a message and received a call back from [redacted] saying that she would get them over to the doctor office right awayCome to find out once I got to the office no records had been sentdays later I was checked my junk mail folder and noticed a email from them saying I would have to fill out another request form to the doctor officeI was furious when I saw thisWhy would they have not called me back right away when they noticed that I would have to fill out another requestThey called me before and my number on was the request formThis place has HORRIBLE customer serviceStar is to high
This company is a jokeI called the office and they told me I had to request them onlineI went online and requested the records on 2/14/On 2/23/I called and spoke to [redacted] to find out what was taking so long since doctor appointment was 3/5/and I needed themThey said they had to call and talk to the office and would get them over ASAPI called back on 2/26/since I still hadn't received them and I was then told that I would have to go into the office and request themI explained that I called the doctor office first and they said I had to do them onlineI was then sent to manager who didn't answer (patty) so I left a message and received a call back from [redacted] saying that she would get them over to the doctor office right awayCome to find out once I got to the office no records had been sentdays later I was checked my junk mail folder and noticed a email from them saying I would have to fill out another request form to the doctor officeI was furious when I saw thisWhy would they have not called me back right away when they noticed that I would have to fill out another requestThey called me before and my number on was the request formThis place has HORRIBLE customer serviceStar is to high