Medi Weightloss Clinic

This client cancelled her first two touch up appointments within an hour of her scheduled appointment time and I did not charge her the 50% late charge that could have been applied for not cancelling 24 hours before the service time, in fact I charged her nothing at all and instead voluntary lost...

income during the hour I could no longer book. The third time she was scheduled to come in she did not call to cancel, instead she chose not to show up at all. At the time she wanted to schedule a fifth appointment (this includes her very first appointment) I asked her if she would be willing to pay $100 to hold her appointment as there had been three other appointments that I had held for her that she did not attend. She became furious and began harassing and threatening me, all of this was done via texting and emails and I have kept every one for proof.  It was very uncomfortable and a little bit scary. Although I always hold the belief that we should make the client happy, it is also true that the merchant has basic human rights:  that our time and ability to make an income is respected as is our right not to be abused and treated in a malicious way. 
In this situation the client complaint was not completely truthful, she chose to bring in the truths that would bring credit to her story but omit the parts that would show the true situation. I do not feel that she should receive a refund do to the fact that she was given ample opportunity to finish the service and even after she harrassed me I offered to complete the service.

This client is not being truthful in her response concerning the facts and she is also supposing to be an expert in my field although she has no experience performing permanent makeup. I have retained all copies of the texts and emails and so have proof supporting my email. When she made the appointments she was made aware of the cancellation policy every time the appointment was made and I have paperwork to prove that fact. She cancelled two appointments with less than one hour notice and then did not cancel the third appointment at all but instead did not show up for it. When she refused to pay the $100 fee I offered to complete her service anyway. I can do no more for her than what I have already done. When I asked her if she liked the service she had received so far she responded yes and I have written confirmation of that fact. She made a complaint about me on google p, falsifying the facts and using her husbands name instead of hers. This is slander.