Media Bistro

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I want to continue with my complaintHere is my response: I went back and looked at Mediabistro's website, and I was able to find the policy on the main websiteHowever, depending how you navigate to Mediabistro's website, you will likely never see the FAQ tab that contains the refund policyI originally Googled "Mediabistro ad writing certificate" and was brought directly to the certificate page where there are no tabs that connect to the policy As I stated before, it does not seem like a lot to ask to have a company's refund policy easily accessibleI've taken numerous other online courses, and every company I have taken classes with offers refundsTo add to that, every company except Mediabistro has their refund policy visible and easily accessible from every page of their websiteMost of the companies make you check one of those boxes before the purchase to confirm that you have read and understood the policyUnless you navigate in to Mediabistro's website a certain way, you will never see the tab for the FAQ section that contains the refund policyAnd, to make it even more unlikely that a customer will see its refund policy, Mediabistro does all registrations over the phone Mediabistro has responded with a link to their policy, and it's nice to know the link actually existsHowever, the link is still not accessible from certain pages on Mediabistro's websiteIt still seems reasonable that if Mediabistro is going to have an extremely conservative refund policy, then it should make the policy more visibleThere should be a link to the policy on all the pages on the website where products are advertised Sincerely, [redacted]

[redacted] called us in a panic that he wanted to quit his coursesPer our refund policy stated in the FAQ section of the courses page on mediabistro.com, we do not give refunds for any courses purchasedThis policy can be seen here: [redacted] He was very rude and expected special treatment for a policy that has always been in place [redacted] , the name this complaint is under, no longer works at MediabistroI supervised [redacted] and continue to supervise [redacted] , who now heads the certificate programBoth were following my directions as I am the department headThe $in dispute is still available for [redacted] to use as credits towards any other education product

*** *** was upset because we would not offer her a certificate for our coursesBoth myself and our customer service representative explained to her that we do not, and have not in nearly two years, offered certificates I explained that our courses are single, one-off, skills based,
and self-pacedI also explained to her that our previous certificate programs were $1,000+ and required instructor interaction; that our courses now are not the same format nor do we provide the same service I also told her we would refund her, which we did (aug **, 2017) to which she said thank you, to both myself and our customer service rep. I have done what I can to explain the format and purpose of our courses, distinguish between our previous offerings (and prior) and what we have now, and give her a refund. I feel Mediabistro has rectified this as much as we are able to do. Thank you,Zovig G*** *** *** ***

Revdex.com:At this time, I have not been contacted by Media Bistro regarding complaint ID ***.Sincerely,*** ***

[redacted] called us in a panic that he wanted to quit his courses. Per our refund policy stated in the FAQ section of the courses page on mediabistro.com, we do not give refunds for any courses purchased. This policy can be seen here: [redacted]He was very rude...

and expected special treatment for a policy that has always been in place. [redacted], the name this complaint is under, no longer works at Mediabistro. I supervised [redacted] and continue to supervise [redacted], who now heads the certificate program. Both were following my directions as I am the department head. The $520 in dispute is still available for [redacted] to use as credits towards any other education product.

Revdex.com:At this time, I have not been contacted by Media Bistro regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
I want to continue with my complaint. Here is my response:
 
I went back and looked at Mediabistro's website, and I was able to find the policy on the main website. However, depending how you navigate to Mediabistro's website, you will likely never see the FAQ tab that contains the refund policy. I originally Googled "Mediabistro ad writing certificate" and was brought directly to the certificate page where there are no tabs that connect to the policy.   
 
As I stated before, it does not seem like a lot to ask to have a company's refund policy easily accessible. I've taken numerous other online courses, and every company I have taken classes with offers refunds. To add to that, every company except Mediabistro has their refund policy visible and easily accessible from every page of their website. Most of the companies make you check one of those boxes before the purchase to confirm that you have read and understood the policy. Unless you navigate in to Mediabistro's website a certain way, you will never see the tab for the FAQ section that contains the refund policy. And, to make it even more unlikely that a customer will see its refund policy, Mediabistro does all registrations over the phone.
 
Mediabistro has responded with a link to their policy, and it's nice to know the link actually exists. However, the link is still not accessible from certain pages on Mediabistro's website. It still seems reasonable that if Mediabistro is going to have an extremely conservative refund policy, then it should make the policy more visible. There should be a link to the policy on all the pages on the website where products are advertised.     
 
Sincerely,
[redacted]

Review: My complaint regards a refund dispute with Mediabistro. I enrolled in an ad copywriting certificate program at Mediabistro. The certificate includes six courses. I completed three courses but was extremely dissatisfied with the overall quality of each course. I contacted [redacted] at Mediabistro, expressed my extreme dissatisfaction, and said that I wanted to pay for the three courses I had completed and have the $520 that would be left of the $1,650 refunded to me. The courses are sold individually or in a six-course certificate package, so I did not think there would be any problems. Unfortunately, both [redacted] and his [redacted] refused to refund any of my money.Both [redacted] and his [redacted] stated that Mediabistro has a no-refund policy for certificates. However, the refund policy is nowhere to be seen when reviewing the certificate details or applying. To add to that, I was unable to locate the refund policy anywhere on Mediabistros website. I have taken other online courses, and the companys always post their refund policies on their website. Additionally, in my experience the companys always give refunds, so I think that if a company like Mediabistro has a no-fund policy, then the policy should be made extremely visible or, at the very least, reviewable.Desired Settlement: To date, I have completed Branding Fundamentals ($385), short form copywriting ($275), and copywriting for the web ($470). The three courses total $1130, leaving $520. After numerous phone calls with [redacted], I was offered a $520 credit to take more courses, but as I have said, I am extremely dissatisfied with the quality of the courses at Mediabistro and a credit is worthless to me. I want the $520 refunded.

Business

Response:

[redacted] called us in a panic that he wanted to quit his courses. Per our refund policy stated in the FAQ section of the courses page on mediabistro.com, we do not give refunds for any courses purchased. This policy can be seen here: [redacted]He was very rude and expected special treatment for a policy that has always been in place. [redacted], the name this complaint is under, no longer works at Mediabistro. I supervised [redacted] and continue to supervise [redacted], who now heads the certificate program. Both were following my directions as I am the department head. The $520 in dispute is still available for [redacted] to use as credits towards any other education product.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I want to continue with my complaint. Here is my response: I went back and looked at Mediabistro's website, and I was able to find the policy on the main website. However, depending how you navigate to Mediabistro's website, you will likely never see the FAQ tab that contains the refund policy. I originally Googled "Mediabistro ad writing certificate" and was brought directly to the certificate page where there are no tabs that connect to the policy. As I stated before, it does not seem like a lot to ask to have a company's refund policy easily accessible. I've taken numerous other online courses, and every company I have taken classes with offers refunds. To add to that, every company except Mediabistro has their refund policy visible and easily accessible from every page of their website. Most of the companies make you check one of those boxes before the purchase to confirm that you have read and understood the policy. Unless you navigate in to Mediabistro's website a certain way, you will never see the tab for the FAQ section that contains the refund policy. And, to make it even more unlikely that a customer will see its refund policy, Mediabistro does all registrations over the phone. Mediabistro has responded with a link to their policy, and it's nice to know the link actually exists. However, the link is still not accessible from certain pages on Mediabistro's website. It still seems reasonable that if Mediabistro is going to have an extremely conservative refund policy, then it should make the policy more visible. There should be a link to the policy on all the pages on the website where products are advertised.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Media Bistro regarding complaint ID [redacted].Sincerely,[redacted]

Review: I used the Media Bistro Resume Revamp service and paid $298 for the service. After 4 months of using the resume, hadn't received any response from recruiters or hiring managers.

This prompted me to have several friends in my field review the resume. They all came back with the same feedback... the resume was not professional and inadequate. I then decided to have another resume writing company review my resume. They came back with similar feedback and added that the resume didn't include the correct verbiage/key words that would flag recruiting systems of my qualifications.

I contacted Media Bistro and explained my frustration. The first gentleman responded by saying that he would reach out to the resume writer in reference to getting me a refund.

The conversation:

[redacted]". I responded by saying that an "elapsed time" was not an acceptable response and asked for the terms and conditions for their resume service and proof of my acknowledgement of their terms and conditions.

After several emails of Zovig G[redacted] not acknowledging and basically dodging my request for the Media Bistro Resume Revamp terms and conditions, I finally asked for a senior member of Media Bistro to contact me. To date, no one from Media Bistro has contacted me.Desired Settlement: Refund – of the amount paid for products or services if they were not delivered or were unsatisfactory.

Consumer

Response:

At this time, I have not been contacted by Media Bistro regarding complaint ID [redacted].Sincerely,[redacted]