Media Dental Associates

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
The statement made regarding my visit to Media Dental is not accurate, and is not the truth. I was deceive and misinform from the beginning into thinking I was in the net work by Media Dental staff. It is Media Dental's responsibility for any overage above my insurance company proposal. I feel very strongly that Media Dental intentionally took advantage to receive additional funds knowing that I was not in the net work from the beginning. Further more, to deceptively receive funds out of pocket,    which Media Dental knew would not be paid by my insurance. Media Dental as a business needs and should own up to there mistake.
Regards,
[redacted]

08/23/2017Patient, [redacted], was scheduled with our office Media Dental Associates, on 07-06-2017 as a New Patient to the practice. He originally spoke with Stephanie when making the first initial appointment. Stephanie misinformed the patient that we are in network with [redacted]. A week...

passed by and the patient called back and spoke with me (Casey). He asked to speak with Stephanie and I informed him she was out of the office that day, he was asking about his insurance and I informed him we do accept [redacted] however, we are considered out of network, so the patient will have a difference in co-payments than he would with an in network dentist. I also informed him we would not move forward with any treatment before informing him of the cost. He stated that was fine and proceeded to keep his initial appointment on 7-6-17. [redacted] returned to the office on 7-28-17 for treatment with Dr. Mathew. We went over his treatment plan (see attached ) showing the portion the patient is responsible for the crown and night guard treatment and he signed, sat down and was brought to the back of the office to begin treatment. The treatment plan clearly shows what the patient will have to pay when treatment is done. When the patient was finished with his appointment he came to the front desk to check out with Stephanie and she informed of the co-payment and he stated he had no idea he had to pay, he thought his insurance covered 100% for all treatment. Stephanie told the patient about his breakdown, and I (Casey) stepped in to remind him we are out of network with insurance. He got upset and stated he did not want to receive the night guard which we removed from his account and did not move forward with it. We discussed care credit with him to cover the treatment and he unfortunately was not approved. He stated he will call and make a payment after speaking with his insurance company. All in all [redacted] was informed before initial visit that we are out of network and he will have certain co-payments for services. Signed treatment plan for 07-28-2017 is attached. If you need any further information feel free to contact me ( Casey) at the office between the hours of 7 am and 4pm Monday through Friday, [redacted].Casey LInsurance Coordinator