Media Exchange 123

Initial Business Response /* (1000, 5, 2015/05/12) */
The box we received from this customer did not contain any DVDsOnly a magazine was found in the boxThere was a note from the Post office on the outside of the package from *** that the package was received broken open*** works at
the Concordia Post office in Saint Paul MN
We cannot buy what we did not receiveWe cannot take responsibility for damaged or poorly packed shipments
We still have the box and note if the customer wishes see it or ask questions
Initial Consumer Rebuttal /* (3000, 7, 2015/05/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I gave the package to the shipper and that is all that matters
You cant screw over the customer because your shipping system completely failed
Media Exchange decided to not use USPS insurance and to be self insuredThat is not the customers fault
No way should I be out my DVD's and Play Station game for the company and the company's shipper mistake
A mail order trash for cash company knows the risks going into the business
Final Business Response /* (4000, 9, 2015/05/22) */
We did not receive the contents in this boxThe box was received empty for our local Industrial Station Postal StationWe received a not from ***see attachedWe cannot pay for what we didnt receive***

Initial Business Response /* (1000, 8, 2015/10/22) */
Sent an email to Mr. [redacted] in order to solve this problem. Will send a check for $23.80 to him tomorrow, October 23, 2015.
Below is a copy of email sent to Mr. [redacted] on October 22, 2015:
Received your complaint to the Better...

Business Bureau and was surprised that I could not find any email that you sent to us about this complaint. Anyway, since Mycke (the person that processed your sell order) will not be back till the 25th of October, we will go ahead and take care of this problem. According to your letter to Revdex.com that you were not paid for $23.80. I will mail you that check tomorrow since Mycke is not here to verify what happened to the items you mentioned that you were paid for.
We appreciate your business in the past but regret to tell you that Media Exchange will no longer want to buy from you or any of your associates.
Thank you,
Lydia
Initial Consumer Rebuttal /* (2000, 15, 2015/11/09) */
Money owed was finally paid just as the Revdex.com resolution date approached. Company's agent sent a ridiculous e-mail about the situation, only to then realize that I was correct and she did apologize and was polite from then on.
Fraud is clearly a way of doing business for this company, based on comments on a wide variety of Internet forums. I will not be dealing with them ever again.

This shipment was returned to the customer. We are not able to buy these items.
Here is the tracking number:
[redacted]

Initial Business Response /* (1000, 6, 2015/12/17) */
[redacted]: original total $73.30 minus 5 items in substandard condition that we could not buy. And 2 items we we bought at a discounted price. Amount paid through paypal was $56.28
[redacted]: the entire shimeet was returned to customer to her address...

Puerto Rico on Decemeber 7th 2015 at 4:08 pm USPS tracking number is [redacted]
This completes the transaction.
Initial Consumer Rebuttal /* (3000, 8, 2015/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want the items of order [redacted] returned that were not paid for. I never received a detailed description of which articles were paid for and which were in "substandard condition". only the items for order [redacted] were returned but not those of order [redacted].
Final Consumer Response /* (3000, 25, 2016/02/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The only package I received in dec was of order [redacted] for four dvds that sent free of charge of four dvds sent. Earlier in oct 2015, I sent a package of 12 dvds, order # [redacted] of which only 7 were paid and 5 were not returned or paid. I am requested that those five dvds be returned free of charge to me, since I paid for shipping charges to send that package for a quote that had pricing errors as indicated by company mx123.
Final Business Response /* (4000, 27, 2016/02/19) */
The product we were not able to purchase was returned to the customer. the tracking number is [redacted] via USPS mail.