Sent: Monday, November 23, 11:AM To: drteam Subject: Case # [redacted] Dear Revdex.com, I'm sorry that Ms [redacted] had such a rough experienceHowever, I'd like to clarify and dispute a few points in her "Statement of the Problem" Ms [redacted] did not contact us in April or the intervening years as she indicatedThe first communication we received was on 08/25/On that date, we informed Ms [redacted] that she did in fact "renew" her subscription through a subscription agency [redacted] on 09/05/and 09/10/We informed her that agencies only send us a portion of the full subscription amount (in her cases we were remitted $per year)We did cancel her subscription and told her that it appeared [redacted] was automatically renewing her subscriptionShe needed to contact them to stop this process and see if they would honor her refund request Then on 09/27/we received another "renewal" from the agencyMs [redacted] called us back when issues began to arrive againAgain, she was told to contact the agencyWe cancelled the subscription againIn a follow up call, Ms [redacted] informed us that [redacted] was refunding her the 09/27/charge but were not going to refund her or chargesShe wanted us to refund her $for those two yearsWe said no Now, on 11/23/2015, we received a letter of complaint asking us to refund her money againWith all due respect, Ms [redacted] 's complaint is with [redacted] We have no way of knowing if Ms [redacted] spoke to [redacted] until we told her to do so on 08/25/We mailed issues for years without a single communicationAdditionally, based on the limited knowledge (as provided by Ms [redacted] ) we have about [redacted] , its our assumption she never communicated with them until on or after 08/25/ We will not be refunding the $or our remit amount of $($x 2)If Ms [redacted] or the Revdex.com contacts the agency and does manage to get refunded for the and 2014, my "account" will be debited the $for her refund after two years of successful delivery (and associated expenses)We will most certainly not be "refunding" her twice Sincerely, [redacted] P.SPlease reply acknowledgement of this email [redacted] * [redacted] * [redacted] / [redacted]
Sent: Monday, November 23, 11:AM To: drteam Subject: Case # [redacted] Dear Revdex.com, I'm sorry that Ms [redacted] had such a rough experienceHowever, I'd like to clarify and dispute a few points in her "Statement of the Problem" Ms [redacted] did not contact us in April or the intervening years as she indicatedThe first communication we received was on 08/25/On that date, we informed Ms [redacted] that she did in fact "renew" her subscription through a subscription agency [redacted] on 09/05/and 09/10/We informed her that agencies only send us a portion of the full subscription amount (in her cases we were remitted $per year)We did cancel her subscription and told her that it appeared [redacted] was automatically renewing her subscriptionShe needed to contact them to stop this process and see if they would honor her refund request Then on 09/27/we received another "renewal" from the agencyMs [redacted] called us back when issues began to arrive againAgain, she was told to contact the agencyWe cancelled the subscription againIn a follow up call, Ms [redacted] informed us that [redacted] was refunding her the 09/27/charge but were not going to refund her or chargesShe wanted us to refund her $for those two yearsWe said no Now, on 11/23/2015, we received a letter of complaint asking us to refund her money againWith all due respect, Ms [redacted] 's complaint is with [redacted] We have no way of knowing if Ms [redacted] spoke to [redacted] until we told her to do so on 08/25/We mailed issues for years without a single communicationAdditionally, based on the limited knowledge (as provided by Ms [redacted] ) we have about [redacted] , its our assumption she never communicated with them until on or after 08/25/ We will not be refunding the $or our remit amount of $($x 2)If Ms [redacted] or the Revdex.com contacts the agency and does manage to get refunded for the and 2014, my "account" will be debited the $for her refund after two years of successful delivery (and associated expenses)We will most certainly not be "refunding" her twice Sincerely, [redacted] P.SPlease reply acknowledgement of this email [redacted] * [redacted] * [redacted] / [redacted]