MediaCom-Albany/Americus

We completed a service call for the customer on 7/20/ If customer is still having problems please let me know Thanks

I'm showing that we completed a service on March 27, Please let me know if you're still experiencing problems

The monthly bill did not go from $to $ This customer has been disconnected for non-pay and charges totaling $will be added to the next statement due to unreturned equipment This customer simply needs to return the equipment to take those charges off

Our technical operations manager and another supervisor responded last evening and everything seemed to be working fine when they left Mrand Mrs [redacted] have the manager's cell phone number so that they may contact him directly if they experience more issues Mr [redacted] also has my direct number if needed

We can schedule a service call to address the VOD issue but the account is currently in a non-pay status and VOD functionality has been disabled A payment should be made to bring the account current and restore the VOD functions before I can send a tech out Sending a tech out beforehand would not help

We had two maintenance techs at Ms [redacted] 's home this morning They report that the cable plant looks good and they found no issues We've looked at Ms [redacted] 's cable modem via some software that we have and it looks perfect At this point we need to have a supervisor do some tests at the modem but we'll need access I've left Ms [redacted] a voice mail this morning and hope we can schedule to have that done thsi afternoon

Per Ms [redacted] 's request the account has been disconnected and I show a credit balance refund on her account in the amount of $

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Since the initial complaint I was contacted by mediacom to schedule a rd appointment If I had just accepted the rd appointment they would have shown up for a 3rd time causing more lost wages on my partWhen I questioned the associate she stated oh I didn't know that the construction dept would take to weeks This is just really really poor communication on mediacoms part and has cost me a lot of headache and money due to time off work and extra Internet on my cell phones Communication is key !!! Regards, [redacted]

There is a note on the account that says the son, *** ***, was authorized per *** *** and the account has Ms***s social security number on it. If that was not the case I would recommend that Ms*** contact the local police department to file a complaint for identity
theft

This is an automated process and, unfortunately, I can't have a check cut any sooner

I don't see an attachment but the customer clearly does not have auto pay set up as previously stated. I woud recommend they contact our customer service department and we can set it up for them with their credit card information

I've spoken to Mr*** a few times and his service issues have been resolved. He has received some credit already for the service issues. If he desires more credit he should contact our business department to discuss and request more

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.If the install credit is not given as told to me by-*** on 10/01/( supervisor), I will refile my complaintThe only re-confirmation of this action will be noted on the bill which I assume will be on the first bill 01/01/
Regards,
*** ***

I'm having our HFC Manager run some analysis on the customer's modem to isolate the issue. I'll know more as soon as that is complete

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and
have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is not acceptableThis has been an ongoing problem for months nowThis work should have been completed a long time agoWithout a time frame for conplete repair, I cannot accept this response
Regards,
Ricky Bridger

Maintenance completed some work in this area on 5/20/16. There is more work planned for the area and we're waiting on equipment to arrive before scheduling

I'm attempting to contact Mr*** to obtain his correct address so that I can have it changed in our billing system

I've requested one month of credit

Work has been completed

We haven't been able to bury the cable because the neighbor will not grant us an easement to do so. We may not be able to continue to provide service to the *** residence because of this