Mediacom Communications Corp

Complaint: [redacted] I am rejecting this response because:nothing has been fixed still no security and camras not working Sincerely, [redacted] ***

On June 09, a Mediacom technician rolled on a service call to Mr***'s home to investigate the service issues that Mr [redacted] was experiencing The service call was closed as a customer education

Complaint: [redacted] I am rejecting this response because: I have called mediacom tech support multiple times for more outagesI have replaced the coax cables and have purchased a new modem (have receipt from last week after tech came out and it still didn't work so I called in and they suggested replacing the modem)Internet was out all last night so I called again and a technician is coming out this afternoon Hopefully the technician will FINALLY solve the outage issue todayOthers in the neighborhood are having internet issues with Mediacom as well Sincerely, [redacted] ***

I regret the frustration that Mr [redacted] has encountered The TIVO connection was sent out to Mr [redacted] so that he could use his own modem It is correct that a $credit was applied to Mr***s account Respectfully, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

There is no history of service issues recorded on the account I have checked the systems we have in place and find the internet usage to be substantial Respectfully, [redacted] ***

The technician that was out to check the lines and equipment at Mr***'s home discovered in fact- an issue that was customer impacting. The situation was referred to maintenance who as corrected the issue. A credit was applied for the duration of time the area situation was occurring. Respectfully,*** ***

Mr*** has disconnected his service with Mediacom

In regards to this complaint- we attempted to resolve the issues that Mr*** was experiencing but to no avail. Per Mr***’s request we disconnected the service and honored Mediacom’s money back guarantee. I regret that we couldn’t provide the service to Mr***’s satisfaction and work out all the service issues

To whom it may concern, I am terribly sorry for the inconvenience that *** *** has encountered. The *** *** *** Surcharge is a fee that Mediacom is assessed and then it is passed on to the customer. In the beginning Ms***’s service
was changed during the billing cycle so was therefore pro-rated. Again I apologize for any confusion this may have caused. Respectfully, *** ***

Complaint: ***
I am rejecting this response because:
This issue is still occurringI am unable to stay connected to the internet for more than 15-minutes at any given timeI've spent over an hour this month on the phone with mediacom support and have had to come home from work during the middle of the day twiceIt doesn't appear that this is isolated to just my address eitherOthers in the neighborhood have been having issues (and many have switched to Centurylink or Spectrum in the last few months) so it appears the entire infrastructure that was laid in this neighborhood ~10-years ago was poorly implemented. I just want my internet restored to how it was working a few months agoI'm paying 10% more for internet in the last few months and receiving 1/of the serviceIt's apparent that Mediacom does not care for its customers but unfortunately I am unable to switch providers because I require 50-100mpbs speeds at this time.
Sincerely,
*** ***

On May 16 a Mediacom technician was out to replace the drop and the connectors to alleviate the service issues that was causing the problems.    Respectfully, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

On June 09, 2017 a Mediacom technician rolled on a service call to Mr. [redacted]'s home to investigate the service issues that Mr. [redacted] was experiencing.  The service call was closed as a customer education.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I regret that Mr. [redacted] has experienced issues with the service.  I show a Mediacom technician was out on a service call on January 03, 2018 to resolve the issues that were being experienced.  The external passives were replaced.  Prior to that we were out for a distorted picture back...

on June 23, 2016.   Respectfully, [redacted]

Complaint: [redacted]
I am rejecting this response because:
I have called mediacom tech support multiple times for more outages. I have replaced the coax cables and have purchased a new modem (have receipt from last week after tech came out and it still didn't work so I called in and they suggested replacing the modem). Internet was out all last night so I called again and a technician is coming out this afternoon.  Hopefully the technician will FINALLY solve the outage issue today. Others in the neighborhood are having internet issues with Mediacom as well. 
Sincerely,
[redacted]

There is no history of service issues recorded on the account.  I have checked the systems we have in place and find the internet usage to be substantial.   Respectfully, [redacted]

Complaint: [redacted]
I am rejecting this response because:nothing  has been fixed still no security and camras not working 
Sincerely,
[redacted]

I regret the frustration that Mr. [redacted] has encountered.  The TIVO connection was sent out to Mr. [redacted] so that he could use his own modem.  It is correct that a $20 credit was applied to Mr. [redacted]s account.   Respectfully, [redacted]