Good morning, A work order has been scheduled to take new boxes to the customer's home and credit has been applied to the customer's account Please let me know if any other information is needed to resolve this complaint Thank you, [redacted] [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedHowever I want it stated that if the problem arises again I expect to receive the assistance and the problem to be resolved on the first attempt
Regards,
*** ***
Good Afternoon,
The Customer Service Manager for Georgia and our Area Director are working on this complaint together
A trouble call has been scheduled; once the issue is resolved they will discuss the credits to the account
I will submit another update once the
information is provided to me
Thank you,
*** ***
Good afternoon,
This complaint has been sent to our customer service supervisor and manager and the calls and service calls are being researchedThe complaint will be updated once the information is available
Thank you,
*** ***
Good Morning,
This is in response to Complaint Revdex.com CASR# *** *** ***
Our Customer Service Supervisor spoke with the customer yesterday, 2/26/after a tech visited her home and she verified the services were working
The supervisor issued another
month's credit to the account and will follow up on the status of her services on 3/6/
Thank you,
*** ***
###-###-####
Hello,
One of the technical operations supervisor, *** ***, atempted to contact the customer on 7/but the customer did not answer. The supervisor left a voicemail for the customer at 3:15PM with contact information and will attempt to get in touch with the
customer again.
Respectfully,
*** ***
Administrative Associate
Darryl Chaney, Director, Area Operations
Norman Drive | Valdosta, GA
Office: *** *** ***
***
Good afternoon,
The Customer Service Manager for Mediacom researched Complaint Case# *** - *** ***l
The current balance on
the customer's account is $48.12; she was charged for a partial month for services rendered from 4/6-4/
The customer can pay the $with Mediacom and we will have the charge removed from her credit report and we apologize for the incorrect information she received
Good Morning,
The Customer Service Supervisor for the Valdosta, GA area researched Complaint Case # ***-*** ***
Our billing system is set up where the customer has to set up automatic payments by entering all of their payment informationOur Customer Service
Department cannot set up or deactive auto payments
We have credited his account $which is meeting him half way from the $he is requesting
Please let me know if any other information is needed
Thank you,
*** ***
Good afternoon,
The customer was connected on
5/23/14, one trouble call was placed for 6/2/and the TiVo mini had to be
refreshed; the second trouble call was scheduled for 6/26/for no dial tone,
the customer said there was no longer an issue and cancelled the work order when the tech arrived
Credit has been given for time
without service
Utilization of the modem shows
internet usage since transfer of service
Our equipment automatically shuts
down on days delinquent and we are not able to prevent that without a
payment prior to that time
Please let me know if any other information is needed
Thank you,
***
Good morning,
The Technical Supervisor for Thomasville called the numbers listed on the account and they went to voice mail. We had a channel outage in the area and the problem has been resolved.
Please let me know if any other information is needed to resolve the...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. This is all I had asked Mediacom to do .They refused to and even to make the matter worse they claimed there system could only go back 6 months.I knew that was not simply not true. They said I would need to speak with a supervisor but could not tell me when a supervisor would be in the office for me to speak with.Every attempt I made to try to get Mediacom to correct their mistake was a failure, so, I finally said they left me no choice but to contact Revdex.com with the matter.Thanks for your assistance.It is sad when a business has to be forced to do the right thing when it comes to their own customers.Sadly this is not the first time I have had issues with Mediacom.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
mso-bidi-language: AR-SA;">Good Afternoon,
The Customer Service Manager reviewed the customer's account and found the customer was charged a five dollar monthly modem fee from 6/1/12 until 2/6/15. One year credit had already been applied; a credit for the remaining 1 year and 8 months of modem charges totaling $100 is being applied to the account today.
I left a voicemail for the customer this afternoon with my contact information if there are any questions.
Thank you,
[redacted]
Good morning,
The Technical Supervisor went to the customer's home on 7/8/14 to replace dct box and correct cable issue.
A credit of $58.89 has been applied to the customer's account for the additional dct and digital services not working from 5/20/14 until restored on...
7/8/2014.
Please let me know if any other information is needed.
Good morning, A work order has been scheduled to take new boxes to the customer's home and credit has been applied to the customer's account Please let me know if any other information is needed to resolve this complaint Thank you, [redacted] [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Good morning, Our customer service supervisor has contacted the customer credited the difference from the accountThank you, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedHowever I want it stated that if the problem arises again I expect to receive the assistance and the problem to be resolved on the first attempt
Regards,
*** ***
Good Afternoon,
The Customer Service Manager for Georgia and our Area Director are working on this complaint together
A trouble call has been scheduled; once the issue is resolved they will discuss the credits to the account
I will submit another update once the
information is provided to me
Thank you,
*** ***
Good afternoon,
This complaint has been sent to our customer service supervisor and manager and the calls and service calls are being researchedThe complaint will be updated once the information is available
Thank you,
*** ***
Good Morning,
This is in response to Complaint Revdex.com CASR# *** *** ***
Our Customer Service Supervisor spoke with the customer yesterday, 2/26/after a tech visited her home and she verified the services were working
The supervisor issued another
month's credit to the account and will follow up on the status of her services on 3/6/
Thank you,
*** ***
###-###-####
Hello,
One of the technical operations supervisor, *** ***, atempted to contact the customer on 7/but the customer did not answer. The supervisor left a voicemail for the customer at 3:15PM with contact information and will attempt to get in touch with the
customer again.
Respectfully,
*** ***
Administrative Associate
Darryl Chaney, Director, Area Operations
Norman Drive | Valdosta, GA
Office: *** *** ***
***
Good afternoon,
The Customer Service Manager for Mediacom researched Complaint Case# *** - *** ***l
The current balance on
the customer's account is $48.12; she was charged for a partial month for services rendered from 4/6-4/
The customer can pay the $with Mediacom and we will have the charge removed from her credit report and we apologize for the incorrect information she received
Good Morning,
The Customer Service Supervisor for the Valdosta, GA area researched Complaint Case # ***-*** ***
Our billing system is set up where the customer has to set up automatic payments by entering all of their payment informationOur Customer Service
Department cannot set up or deactive auto payments
We have credited his account $which is meeting him half way from the $he is requesting
Please let me know if any other information is needed
Thank you,
*** ***
Good afternoon,
The customer was connected on
5/23/14, one trouble call was placed for 6/2/and the TiVo mini had to be
refreshed; the second trouble call was scheduled for 6/26/for no dial tone,
the customer said there was no longer an issue and cancelled the work order when the tech arrived
Credit has been given for time
without service
Utilization of the modem shows
internet usage since transfer of service
Our equipment automatically shuts
down on days delinquent and we are not able to prevent that without a
payment prior to that time
Please let me know if any other information is needed
Thank you,
***
Good morning,
The Technical Supervisor for Thomasville called the numbers listed on the account and they went to voice mail. We had a channel outage in the area and the problem has been resolved.
Please let me know if any other information is needed to resolve the...
complaint.
Thank you,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. This is all I had asked Mediacom to do .They refused to and even to make the matter worse they claimed there system could only go back 6 months.I knew that was not simply not true. They said I would need to speak with a supervisor but could not tell me when a supervisor would be in the office for me to speak with.Every attempt I made to try to get Mediacom to correct their mistake was a failure, so, I finally said they left me no choice but to contact Revdex.com with the matter.Thanks for your assistance.It is sad when a business has to be forced to do the right thing when it comes to their own customers.Sadly this is not the first time I have had issues with Mediacom.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
mso-bidi-language: AR-SA;">Good Afternoon,
The Customer Service Manager reviewed the customer's account and found the customer was charged a five dollar monthly modem fee from 6/1/12 until 2/6/15. One year credit had already been applied; a credit for the remaining 1 year and 8 months of modem charges totaling $100 is being applied to the account today.
I left a voicemail for the customer this afternoon with my contact information if there are any questions.
Thank you,
[redacted]
Good morning,
The Technical Supervisor went to the customer's home on 7/8/14 to replace dct box and correct cable issue.
A credit of $58.89 has been applied to the customer's account for the additional dct and digital services not working from 5/20/14 until restored on...
7/8/2014.
Please let me know if any other information is needed.
Thank you,
[redacted]
Good morning,
A work order has been scheduled to take new boxes to the customer's home and credit has been applied to the customer's account.
Please let me know if any other information is needed to resolve this complaint.
Thank you,
[redacted]...
[redacted]
Good morning,
Our customer service supervisor has contacted the customer credited the difference from the account.
Thank you,
[redacted]