Revdex.com: This letter is to inform you that MediaFire, LLC has carried out to my satisfaction the resolution "I have" proposed for my complaint, filed on 6/14/7:17:PM and assigned ID [redacted] As suggested by the Revdex.com I remained in contact with MediafireAfter multiple correspondence between Mediafire and myself, a represenitive from Mediafire has agreed and carried out my requestMediafire has close or cancel my account, Mediafire has also stated my account can never be logged into againThis latest action from Mediafire is what I have been trying to accomplish for a very long timeAlthough, I'm confused as to why my account wasn't originally closed upon my first requestHowever, I'm pleased that the account has been closed thus putting to rest some of my prior concerns in regards to internet security riskPlease review recent correspondence between Mediafire and myself which resulted in my desired requestThank you for your time and consideration Sincerely, [redacted] (Recent Correspondence Between Myself and Mediafire) (Mediafire's Reply) [Ticket # [redacted] ] A new ticket was submitted: 6/12/08:13:pm Hello, Since you have had an upgraded account your account cannot be deleted because we need to save the information for tax purposesHowever, you can change the information within the account to something else so it does not reflect your information I apologize for any inconvenience this may cause you We appreciate you choosing [9]MediaFire [redacted] ------------------------------------------------------- ( [redacted] Reply) Please clarify, Should I upgrade my account again to a paid subscription will I then be able to delete my account or will I only be able to cancel the paid subscription and remain as a open free account? my concern is that I have an open unused unwanted "Free Account" accessible by logging into the account with user name and passwordAs I have already stated in prior correspondence with Mediafire serviceI do not want an unused open account left available or vulnerable to internet security riskAlthough, I appreciate Mediafire's strict privacy policy I want the account closed and secure so that no one can log into my Free Account effectively rendering my mediafire free account unusable to everyone including myselfI simply do not want the security risk of leaving unused open internet accounts available or accessibleI'm not comfortable with your suggestion of changing my account's personal details to something else so it does not reflect true or correct informationI simply want my account closed and made unavailable thus securing it from internet riskplease advise me of a correct resolve to my concerns Thank you for your time and consideration [redacted] ------------------------------------------------------- (Mediafire's Reply) What you are asking for is unfortunately not possible given the current limitations of our system There is no way to remove the account, although we have now closed it to prevent anyone from ever logging in to it ever again We appreciate you choosing [1]MediaFire and apologize for any inconvenience this incident may have caused you [redacted]
Hi [redacted] ,Please understand, without any prior attempt to contact us or account documentation showing the account was canceled, no additional refunds can be issued.Best regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve I have a very ill mother and Im staying with her in the hospitalYou can send the options you are refering to in your response, Regards, [redacted]
Good morning ***, Thank you for bringing this to our attention and I'd be happy to assist you. I attempted to locate your account with the email address your provided and I wasn't unable to produce any results. For security purposes and to help me locate your account may I please have the... last four digits of the card used for the payment?Kind regards, [redacted] MediaFire | Director of Customer Support
Revdex.com: This letter is to inform you that MediaFire, LLC has promised per email to resolve the issue to our satisfaction by providing a full refund and canceling our "paid" subscription as proposed by our complaint, filed on 2/12/3:55:PM and assigned ID [redacted] Regards, [redacted]
Hi,
I'd be happy to assist you with this matterTo help me locate your account, will you please provide me the email address used to create the account?
Thanks you,
***
Hi there,Thank you for bringing this to our attentionMediaFire offers a Day Money Back Guarantee and after reviewing the account, I see no attempt to either cancel the service or seek a refund during the initial day periodTypically, we do not issue refunds outside of the Day
Money Back Guarantee periodHowever, I do see in the ticket you recently created (ticket # ***) that our customer service representatives have canceled your account as requested and did issue you a courtesy credit for the last paymentUnfortunately, at this time no further action can be taken on this account.Best regards,***
Sent: Thursday, August 28, 2:PMTo: drteamSubject: Re: Complaint
ID***
Hi ***
Recently, your complaint was escalated to me and I'd like to help you get this resolvedAfter reading the complaint, I noticed in the account associated with the email address *** that the last billing date was 10/16/and it shows the account was canceled on 11/16/I am wondering if you had another account that was charged on 1/23/and I would like to find this account for youTo help me, will you please provide the last four digits of the card used for the purchases?
Best regards,
*** ***
MediaFire | Director of Customer Support
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Hello,
Thank you for contacting MediaFire
I have reviewed the account for the login email address *** and this account is free and has never been chargedI also checked our payment gateway for the customers first and last name; which returned no results
Additionally, I have searched our ticketing system and it too has returned zero results from either of your email addressesI would be happy to resolve this issue but I need some additional information to proceed furtherIt is possible you may be paying for a second account and can you please answer the following questions to help me locate this accountMay I have the last four digits of the card being used to pay for this service?
May I have the first and last name as it appears on the card provided for payment?
What dates were you charged?
Thank you for providing this information and I look forward to assisting you further
Best regards,
*** ***
Good afternoon [redacted]Thank you for submitting your concerns. We take all reports of this nature seriously and we have launched a thorough investigation of your report internally. The result of this investigation is that at this time there is no evidence to indicate the account was...
compromised other than the email address was changed. The content appears to be intact.There are, however, ways to ensure your log-in credentials remain safe. Such as, creating unique passwords that use a combination of words, numbers, symbols and both upper- and lower-case letters. Do not use easily guessed passwords. Always log out while not using our services or after using our services on a shared/public device. Also, never share your password with others.In regards to the delayed response to your ticket, I see your ticket was sent yesterday at 5:25 pm CDT. Currently our support is available Monday through Friday, 8 am to 5 pm CDT. However, to assist you in recovering your account, the email address was restored early this morning.I understand that situations like this are frustrating. We value the trust placed in our service and as a courtesy I’ve added two additional months of free service to your account. If you have any additional questions, please let me know.Kind regards,Daniel G[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [redacted]
Hi Judith,
Thank you for reaching out to MediaFire. I'd be happy to investigate this for you. I tried to locate an account with your email address [redacted]m and it was unsuccessful. To help me locate this account will you please provide me the last four digits of the card used...
for the payment, along with the most recent amount and the date of that transaction?We appreciate you choosing MediaFire.Kind regards,
Good morning [redacted], Thank you for bringing this to our attention and I'd be happy to assist you. I attempted to locate your account with the email address your provided and I wasn't unable to produce any results. For security purposes and to help me locate your account may I please have the...
last four digits of the card used for the payment?Kind regards,[redacted]MediaFire | Director of Customer Support
Hi [redacted],Please understand, without any prior attempt to contact us or account documentation
showing the account was canceled, no additional refunds can be issued.Best regards,[redacted]
Revdex.com:
This letter is to inform you that MediaFire, LLC has carried out to my satisfaction the resolution "I have" proposed for my complaint, filed on 6/14/2014 7:17:13 PM and assigned ID [redacted].
As suggested by the Revdex.com I remained in contact...
with Mediafire. After multiple correspondence between Mediafire and myself, a represenitive from Mediafire has agreed and carried out my request. Mediafire has close or cancel my account, Mediafire has also stated my account can never be logged into again. This latest action from Mediafire is what I have been trying to accomplish for a very long time. Although, I'm confused as to why my account wasn't originally closed upon my first request. However, I'm pleased that the account has been closed thus putting to rest some of my prior concerns in regards to internet security risk. Please review recent correspondence between Mediafire and myself which resulted in my desired request. Thank you for your time and consideration.
Sincerely, [redacted]
(Recent Correspondence Between Myself and Mediafire)
(Mediafire's Reply)
[Ticket #[redacted]] A new ticket was submitted: 6/12/14 08:13:48 pm
Hello, Since you have had an upgraded account your account cannot be deleted because
we need to save the information for tax purposes. However, you can change the
information within the account to something else so it does not reflect your
information.
I apologize for any inconvenience this may cause you.
Please clarify,
Should I upgrade my account again to a paid subscription will I then be able to delete my account or will I only be able to cancel the paid subscription and remain as a open free account? my concern is that I have an open unused unwanted "Free Account" accessible by logging into the account with user name and password. As I have already stated in prior correspondence with Mediafire service. I do not want an unused open account left available or vulnerable to internet security risk. Although, I appreciate Mediafire's strict privacy policy I want the account closed and secure so that no one can log into my Free Account effectively rendering my mediafire free account unusable to everyone including myself. I simply do not want the security risk of leaving unused open internet accounts available or accessible. I'm not comfortable with your suggestion of changing my account's personal details to something else so it does not reflect true or correct information. I simply want my account closed and made unavailable thus securing it from internet risk. please advise me of a correct resolve to my concerns. Thank you for your time and consideration
[redacted]
What you are asking for is unfortunately not possible given the current
limitations of our system. There is no way to remove the account, although we
have now closed it to prevent anyone from ever logging in to it ever again.
We appreciate you choosing [1]MediaFire and apologize for any inconvenience
this incident may have caused you.
Revdex.com:
This letter is to inform you that MediaFire, LLC has promised per email to resolve the issue to our satisfaction by providing a full refund and...
canceling our "paid" subscription as proposed by our complaint, filed on 2/12/2014 3:55:28 PM and assigned ID [redacted]
Regards,
[redacted]
Hi [redacted]
Unfortunately, I do not see a previous refund request or attempt to cancel this service. However, I do see a ticket was created on 02/24/2014 (ticket # [redacted] asking about our products. We offered an answer and never received a reply.
We do offer a 30 Day Money Back Guarantee for our service and this original purchase was 1/1/2014, which prevents this account from additional refunds. Typically, we do not offer refunds without an attempt to first resolve the problem. As a courtesy, a refund was issued to this account for the last subscription renewal. A copy of this refund was provided during a previous response. To date, I am unable to provide additional refunds.
Best regards,
[redacted]
MediaFire - Director of Customer Support
Revdex.com: This letter is to inform you that MediaFire, LLC has carried out to my satisfaction the resolution "I have" proposed for my complaint, filed on 6/14/7:17:PM and assigned ID [redacted] As suggested by the Revdex.com I remained in contact with MediafireAfter multiple correspondence between Mediafire and myself, a represenitive from Mediafire has agreed and carried out my requestMediafire has close or cancel my account, Mediafire has also stated my account can never be logged into againThis latest action from Mediafire is what I have been trying to accomplish for a very long timeAlthough, I'm confused as to why my account wasn't originally closed upon my first requestHowever, I'm pleased that the account has been closed thus putting to rest some of my prior concerns in regards to internet security riskPlease review recent correspondence between Mediafire and myself which resulted in my desired requestThank you for your time and consideration Sincerely, [redacted] (Recent Correspondence Between Myself and Mediafire) (Mediafire's Reply) [Ticket # [redacted] ] A new ticket was submitted: 6/12/08:13:pm Hello, Since you have had an upgraded account your account cannot be deleted because we need to save the information for tax purposesHowever, you can change the information within the account to something else so it does not reflect your information I apologize for any inconvenience this may cause you We appreciate you choosing [9]MediaFire [redacted] ------------------------------------------------------- ( [redacted] Reply) Please clarify, Should I upgrade my account again to a paid subscription will I then be able to delete my account or will I only be able to cancel the paid subscription and remain as a open free account? my concern is that I have an open unused unwanted "Free Account" accessible by logging into the account with user name and passwordAs I have already stated in prior correspondence with Mediafire serviceI do not want an unused open account left available or vulnerable to internet security riskAlthough, I appreciate Mediafire's strict privacy policy I want the account closed and secure so that no one can log into my Free Account effectively rendering my mediafire free account unusable to everyone including myselfI simply do not want the security risk of leaving unused open internet accounts available or accessibleI'm not comfortable with your suggestion of changing my account's personal details to something else so it does not reflect true or correct informationI simply want my account closed and made unavailable thus securing it from internet riskplease advise me of a correct resolve to my concerns Thank you for your time and consideration [redacted] ------------------------------------------------------- (Mediafire's Reply) What you are asking for is unfortunately not possible given the current limitations of our system There is no way to remove the account, although we have now closed it to prevent anyone from ever logging in to it ever again We appreciate you choosing [1]MediaFire and apologize for any inconvenience this incident may have caused you [redacted]
Hi [redacted] ,Please understand, without any prior attempt to contact us or account documentation showing the account was canceled, no additional refunds can be issued.Best regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve I have a very ill mother and Im staying with her in the hospitalYou can send the options you are refering to in your response, Regards, [redacted]
Good morning ***, Thank you for bringing this to our attention and I'd be happy to assist you. I attempted to locate your account with the email address your provided and I wasn't unable to produce any results. For security purposes and to help me locate your account may I please have the... last four digits of the card used for the payment?Kind regards, [redacted] MediaFire | Director of Customer Support
Revdex.com: This letter is to inform you that MediaFire, LLC has promised per email to resolve the issue to our satisfaction by providing a full refund and canceling our "paid" subscription as proposed by our complaint, filed on 2/12/3:55:PM and assigned ID [redacted] Regards, [redacted]
Hi,
I'd be happy to assist you with this matterTo help me locate your account, will you please provide me the email address used to create the account?
Thanks you,
***
Hi there,Thank you for bringing this to our attentionMediaFire offers a Day Money Back Guarantee and after reviewing the account, I see no attempt to either cancel the service or seek a refund during the initial day periodTypically, we do not issue refunds outside of the Day
Money Back Guarantee periodHowever, I do see in the ticket you recently created (ticket # ***) that our customer service representatives have canceled your account as requested and did issue you a courtesy credit for the last paymentUnfortunately, at this time no further action can be taken on this account.Best regards,***
Sent: Thursday, August 28, 2:PMTo: drteamSubject: Re: Complaint
ID***
Hi ***
Recently, your complaint was escalated to me and I'd like to help you get this resolvedAfter reading the complaint, I noticed in the account associated with the email address *** that the last billing date was 10/16/and it shows the account was canceled on 11/16/I am wondering if you had another account that was charged on 1/23/and I would like to find this account for youTo help me, will you please provide the last four digits of the card used for the purchases?
Best regards,
*** ***
MediaFire | Director of Customer Support
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Hello,
Thank you for contacting MediaFire
I have reviewed the account for the login email address *** and this account is free and has never been chargedI also checked our payment gateway for the customers first and last name; which returned no results
Additionally, I have searched our ticketing system and it too has returned zero results from either of your email addressesI would be happy to resolve this issue but I need some additional information to proceed furtherIt is possible you may be paying for a second account and can you please answer the following questions to help me locate this accountMay I have the last four digits of the card being used to pay for this service?
May I have the first and last name as it appears on the card provided for payment?
What dates were you charged?
Thank you for providing this information and I look forward to assisting you further
Best regards,
*** ***
Good afternoon [redacted]Thank you for submitting your concerns. We take all reports of this nature seriously and we have launched a thorough investigation of your report internally. The result of this investigation is that at this time there is no evidence to indicate the account was...
compromised other than the email address was changed. The content appears to be intact.There are, however, ways to ensure your log-in credentials remain safe. Such as, creating unique passwords that use a combination of words, numbers, symbols and both upper- and lower-case letters. Do not use easily guessed passwords. Always log out while not using our services or after using our services on a shared/public device. Also, never share your password with others.In regards to the delayed response to your ticket, I see your ticket was sent yesterday at 5:25 pm CDT. Currently our support is available Monday through Friday, 8 am to 5 pm CDT. However, to assist you in recovering your account, the email address was restored early this morning.I understand that situations like this are frustrating. We value the trust placed in our service and as a courtesy I’ve added two additional months of free service to your account. If you have any additional questions, please let me know.Kind regards,Daniel G[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [redacted]
Hello,
On 6/10/2014, per the customers request a full refund was issued for the transactions that occurred on 4/23 and 5/24.
Best regards,
[redacted]
Hi Judith,
Thank you for reaching out to MediaFire. I'd be happy to investigate this for you. I tried to locate an account with your email address [redacted]m and it was unsuccessful. To help me locate this account will you please provide me the last four digits of the card used...
for the payment, along with the most recent amount and the date of that transaction?We appreciate you choosing MediaFire.Kind regards,
Daniel Goebel
Good morning [redacted], Thank you for bringing this to our attention and I'd be happy to assist you. I attempted to locate your account with the email address your provided and I wasn't unable to produce any results. For security purposes and to help me locate your account may I please have the...
last four digits of the card used for the payment?Kind regards,[redacted]MediaFire | Director of Customer Support
Hi [redacted],Please understand, without any prior attempt to contact us or account documentation
showing the account was canceled, no additional refunds can be issued.Best regards,[redacted]
Revdex.com:
This letter is to inform you that MediaFire, LLC has carried out to my satisfaction the resolution "I have" proposed for my complaint, filed on 6/14/2014 7:17:13 PM and assigned ID [redacted].
As suggested by the Revdex.com I remained in contact...
with Mediafire. After multiple correspondence between Mediafire and myself, a represenitive from Mediafire has agreed and carried out my request. Mediafire has close or cancel my account, Mediafire has also stated my account can never be logged into again. This latest action from Mediafire is what I have been trying to accomplish for a very long time. Although, I'm confused as to why my account wasn't originally closed upon my first request. However, I'm pleased that the account has been closed thus putting to rest some of my prior concerns in regards to internet security risk. Please review recent correspondence between Mediafire and myself which resulted in my desired request. Thank you for your time and consideration.
Sincerely, [redacted]
(Recent Correspondence Between Myself and Mediafire)
(Mediafire's Reply)
[Ticket #[redacted]] A new ticket was submitted: 6/12/14 08:13:48 pm
Hello, Since you have had an upgraded account your account cannot be deleted because
we need to save the information for tax purposes. However, you can change the
information within the account to something else so it does not reflect your
information.
I apologize for any inconvenience this may cause you.
We appreciate you choosing [9]MediaFire.
[redacted]
-------------------------------------------------------
([redacted] Reply)
Please clarify,
Should I upgrade my account again to a paid subscription will I then be able to delete my account or will I only be able to cancel the paid subscription and remain as a open free account? my concern is that I have an open unused unwanted "Free Account" accessible by logging into the account with user name and password. As I have already stated in prior correspondence with Mediafire service. I do not want an unused open account left available or vulnerable to internet security risk. Although, I appreciate Mediafire's strict privacy policy I want the account closed and secure so that no one can log into my Free Account effectively rendering my mediafire free account unusable to everyone including myself. I simply do not want the security risk of leaving unused open internet accounts available or accessible. I'm not comfortable with your suggestion of changing my account's personal details to something else so it does not reflect true or correct information. I simply want my account closed and made unavailable thus securing it from internet risk. please advise me of a correct resolve to my concerns. Thank you for your time and consideration
[redacted]
-------------------------------------------------------
(Mediafire's Reply)
What you are asking for is unfortunately not possible given the current
limitations of our system. There is no way to remove the account, although we
have now closed it to prevent anyone from ever logging in to it ever again.
We appreciate you choosing [1]MediaFire and apologize for any inconvenience
this incident may have caused you.
[redacted]
Revdex.com:
This letter is to inform you that MediaFire, LLC has promised per email to resolve the issue to our satisfaction by providing a full refund and...
canceling our "paid" subscription as proposed by our complaint, filed on 2/12/2014 3:55:28 PM and assigned ID [redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve
I have a very ill mother and Im staying with her in the hospital. You can send the options you are refering to in your response,
Regards,
[redacted]
Hi [redacted]
Unfortunately, I do not see a previous refund request or attempt to cancel this service. However, I do see a ticket was created on 02/24/2014 (ticket # [redacted] asking about our products. We offered an answer and never received a reply.
We do offer a 30 Day Money Back Guarantee for our service and this original purchase was 1/1/2014, which prevents this account from additional refunds. Typically, we do not offer refunds without an attempt to first resolve the problem. As a courtesy, a refund was issued to this account for the last subscription renewal. A copy of this refund was provided during a previous response. To date, I am unable to provide additional refunds.
Best regards,
[redacted]
MediaFire - Director of Customer Support