Mediafy Reviews (%countItem)
Mediafy Rating
Address: 4710 Hixson Pike, Ste 16, Hixson, Tennessee, United States, 37343
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Address: 4710 Hixson Pike, Ste 16, Hixson, Tennessee, United States, 37343
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Unable to answer Questions! Gave my website to someone else. Not owning our Previous website made by Mediafy Communications. Out company Started using *** in 2013, To which *** was supposed to do our company's website and host them. 2016 *** tried to say they owned our website. Our company spoke to President of *** and we have a signed document where it clearly states we own our website. Our company still paid *** to maintain. I believe in 2017 *** was bought by Mediafy Communications. In 2018 *** was in my shop with another internet marketing guy I use as well. She says she will make me a new website to show how much she appreciates my business. Then the website I Owned that I have proof of, she gives it to my other marketing guy. So now he owns my original website. Well in December of 2018 My websites and phones just go crazy, not letting me answer. My websites saying different stuff and showing different pics. When I couldn't handle anymore I called Mediafy and demanded answers, she said cease and desist and put me on the phone with three other people I do not know. Mediafy is now telling us to call the office with any questions, but no one can help answer them. We Have been with *** for 5 Years.
Ownership of both my websites; My Original Website she gave to someone else. And the other website she made for me. Remove the phrase, "Chattanooga's Recommended Plumber." And Then I would like them to Cease and desist Like she told me to do, if they are not going to improve their customer service.
Thank you for being a customer for over 5 years and making the switch with us. Per all of our agreements, Mediafy Communications owns the domain and contents of the website unless otherwise stated. We do have an agreement stating *** owns the domain, .com. We have been unable to answer your questions concerning .com because we do not own that domain. Our suggestion is for you to contact the company you are paying to host .com and seek clarification from them. As far as the ownership of .com, we will be more than happy to help you transfer the domain to a host of your choice. If you are interested, please contact our office and ask for .
Thank you for your patronage. We look forward to resolving this issue with you and wish you the best of luck in the future.
Best Regards
(The consumer indicated he/she DID NOT accept the response from the business.)
I own .com? Then why did *** give it to someone else without my permission? And then say she would make me a new one to show how much she appreciates my business. Your *** Plumber which was something I came up with. I even created a page for your *** plumber. And the last time I called *** I spoke to *** she said she answers the phones and really didnt know much about what was going on. now all of a sudden she can answer questions..
Unfortunately, we are unable to give you a website that another company owns. We are able to transfer .com, which automatically redirects to .com, into a host of your choice. Please reach our office to resolve this issue.
Thank you.
Trying to terminate a business relationship due to no services rendered. Signed contract with company named Greenpages which later changed name. We signed a contract with this company when it was named Greenpages. We informed them we were ending our business with them and they informed us we owed them the remaining 6 months on our contract. We never actually signed a contract with Mediafy communications. On 3/28/18 Mediafy took it upon themselves to draft our bank acct for 615.00. I have been employed with *** since August of 2017 and the owner contacted Mediafy and requested they come out and take more photos for the website and add myself, the new employee, to the website. No one from Mediafy ever came out. We have not seen any invoices of any services we are paying for. We signed with a new marketing company and our website has been down for construction for about a month Mediafy never noticed this. They are supposed to record traffic on our website and make adjustments to attract more business. They never knew in almost a month the site was down. I never saw a representative from the company until I told them we wanted to part ways and be done with it. To end on a civil note. That day, , made her first appearance in about a year demanding payment for the remaining 6 months. In the original contract the old company name Greenpages it was noted the contract would renew every year at the anniversary of the date signed. You must give 30 days notice prior to that date to cancel. Mr *** was unaware of this detail because he never signed a contract with Mediafy. That is a whole new ball game. We should sue for the money she was paid due to lack of service. I have a folder for Mediafy but the only papers in said folder are the monthly bills paid every month on time even though we have absolutely nothing to show for it. We are very enraged with the way this company is handling things. We never heard from them until the day we informed them we were no longer going to give them money with no result. And even though we never renewed our contract with the new name, Mediafy communications, new business id and all decided to renew our contract for us. We want to cut ties and after they went into our bank account and removed 615.00 without discussing it with anyone from our business we would like some compensation for the months services were paid for with nothing to show for it. Mediafy has never had permission to draft funds from our bank account. We pay the monthly statement with a check by mail. The fact that they withdrew funds in such a manner feels like a crime that they should be serving jail time for. This company does not deserve an A- They deserve a Zero because that is the amount of work they have put in for our company.
I want a refund from the date Greenpages changed their name to Mediafy communications. I have nothing to show for the money. Not a single report of the traffic of our website, not a single phone call from the company to discuss any type of a game plan. Not until we contacted the company to let them know we weren't sending one more cent.
Mediafy has a 100% satisfaction guarantee. We take our responsibilities seriously, as well as our reputation. The contract in question was acquired by Mediafy shortly after it's signage, in accordance with the terms of the agreement. The site was built, managed, and updated by Mediafy. Additionally, *** received online reputation management at no charge. All aspects of the contract were upheld, and there were no complaints whatsoever from any person at . In March of 2018, the check regularly sent by *** was not received and a phone call was made to *** as a friendly reminder of payment. Shortly thereafter, Mediafy was informed via a phone call from an employee named *** that *** had signed an agreement with another company. After a series of emails, it became apparent that *** had signed a new agreement with another marketing company, unaware that an agreement existed with Mediafy. Subsequent attempts on the part of Mediafy at reaching a satisfactory resolution were unsuccessful, due to unwillingness to compromise or cooperate on the part of . This lack of cooperation led to Mediafy unfortunately having to take an adversarial position with , leading to the execution of an ach debit for the balance of the agreement, in accordance with the agreement, once *** was officially in default. All companies have the right to stop an ach debit within 24 hours if they disagree with the debit, and this is indeed what occurred. The ACH for the balance owed was disputed and returned to the client, in accordance with the client's wishes. However, the balance is still due.
At this point, as a gesture of friendship, we are willing to let the balance of *** go if they simply acknowledge the work we did, and apologize for the slanderous statements they made in their complaint. We look forward to a swift resolution to this matter and wish *** much success in their future.
Used my bank account information to rub ACH Transaction without my approval for 630$
Refund the amount as its pending Today
signed a contract for $2,520 on 3/7/17. He agreed to pay the total amount quarterly. He provided an initial check for $630, paying for the first quarter. After the first quarter, the account manager met with Mr. and rather than paying quarterly, he asked to pay monthly, and made one payment. After this, several attempts were made to reach the client for the next payment. The office attempted to reach the client via voicemail, via email, via text message, and finally via certified letter. The certified letter was received on 9/19 at the location we have on file. The site was then suspended, and finally permanently taken down. Per the contract signed by Mr., after the client went 90 days past due, the past due amount for the past 90 days was debited from his account. , due to insufficient funds, the amount never went through. At this time, we are planning Neverthelesson sending the balance to our attorney, as we have been unable to reach the client. Perhaps the Revdex.com can assist us with collecting this balance from the client.
Thank you.
(The consumer indicated he/she DID NOT accept the response from the business.)
I was promised by their manager to give me access to my website.. They never did .. I need to gain access to change add or modify my website in order to continue business with them. I am willing to compromise if they stick with their words with me
We are always happy to give clients access to their sites. However, We have no record on file of client asking for access. Had he done so, there would have been no issue. At this time, due to client's non-payment, site has been permanently deactivated and we are unable to grant client access until he pays $50 activation fee and signs a new agreement. By signing new agreement, we apply the past due amount to the new agreement and reactivate the site. We look forward to resolving this amicably. Thank you.